Cambridgeshire Community Services NHS Trust

Administrator

Information:

This job is now closed

Job summary

Are you self-motivated, enthusiastic & looking for a challenge? Would you like the opportunity to join our friendly, supportive & dynamic team?

Dynamic Health, part of Cambridgeshire Community Services, is the leading Musculoskeletal (MSK) and Physiotherapy provider across Cambridgeshire & Peterborough. We are looking for an administrator with a positive approach, excellent interpersonal & communication skills.

We have a fantastic opportunity to join our team within our Peterborough and Wisbech locality for 37.5 hours per week on a fixed term 12 month contract. You will work as an Administrator based at North Cambs Hospital, working with & assisting the wider clinical team, delivering Physiotherapy and Specialist Services to Cambridgeshire and Peterborough. We are committed to high quality & evidence-based care in everything we do. We have a strong track record of service redesign to bring patients out of hospitals into the community setting. We drive innovation and new ways of working, putting Service Users at the centre of our care.

We are looking for someone who is a team player who will share our values and strive to help us continue on our journey to providing the best of patient care and experience. Full support and training will be provided for the right candidate.

Please note that should we receive a high number of applications, we reserve the right to close the advert earlier than advertised.

Main duties of the job

Assist in the administration of clinics including booking appointments, cancelling and re-scheduling of appointments using SystmOne, ensuring data quality at all times.

Answer calls from members of the public, communicate information about the service, register the patients on SystmOne and arrange booked call backs for physiotherapy assessment in a courteous and friendly manner.

Complete the accurate registration and administration of referrals into SystmOne, clinical patient administration system.

Assist with monitoring of waiting lists and clinics for the weeks ahead and plan to ensure capacity is used appropriately.

Administer referrals from the e-referral system to include: retrieval and attachment of clinical referral information and redirect referrals to other services, following clinical triage, using the choose and book referral system.

Receive, sort and distribute or action mail as appropriate.

Ensure photocopying / scanning is carried out appropriately and dealt with accordingly, to include preparation of confidential notes for Solicitors requests.

Book interpreter services for patients requiring a translator.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Details

Date posted

02 August 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum, pro-rota

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

448-NR-AMB-5516376

Job locations

North Cambs Hospital, Rowan Lodge, Wisbech

The Park

Wisbech

PE13 3AB


Job description

Job responsibilities

The administrator will work under the supervision and support of the Admin Lead to provide administration support to the localities within Dynamic Health.

Deputising for other members of the team in their absence, working across units or at other locations as required. To include providing cover for reception duties.

Assist with keeping both manual and electronic management information systems up-to-date, including patient and staff information, ensuring accuracy, confidentiality and security of information at all times.

In conjunction with colleagues monitor and maintain the effectiveness of systems and processes and suggest/implement change when necessary.

To understand the need to escalate issues through to the line manager to ensure problems are managed in line with policy.

The post holder will be expected to prioritise his/her own workload independently and work to tight deadlines dealing effectively with enquiries from GPs, GP practice staff, other health professionals and patients.

Job description

Job responsibilities

The administrator will work under the supervision and support of the Admin Lead to provide administration support to the localities within Dynamic Health.

Deputising for other members of the team in their absence, working across units or at other locations as required. To include providing cover for reception duties.

Assist with keeping both manual and electronic management information systems up-to-date, including patient and staff information, ensuring accuracy, confidentiality and security of information at all times.

In conjunction with colleagues monitor and maintain the effectiveness of systems and processes and suggest/implement change when necessary.

To understand the need to escalate issues through to the line manager to ensure problems are managed in line with policy.

The post holder will be expected to prioritise his/her own workload independently and work to tight deadlines dealing effectively with enquiries from GPs, GP practice staff, other health professionals and patients.

Person Specification

Qualifications and Training

Essential

  • GCSEs Grade C or equivalent including Maths and English
  • Computer skills qualification or equivalent experience

Desirable

  • Business & Admin NVQ or equivalent

Experience

Essential

  • Knowledge and experience of working with computer systems
  • Experience of working in an office environment
  • Ability to prioritise workload and tasks
  • Ability to work on own initiative and as part of a team

Desirable

  • Experience of working in the healthcare sector
  • Experience of using SystmOne

Knowledge and Skills

Essential

  • Good communication skills including dealing with people who have communication difficulties e.g. English is not their first language etc
  • General office experience with knowledge of Microsoft Word and Outlook
  • Good telephone answering skills and customer care

Desirable

  • Previous experience of working in a busy and patient led service

Other

Essential

  • Ability to travel to other locations within the area as required.
Person Specification

Qualifications and Training

Essential

  • GCSEs Grade C or equivalent including Maths and English
  • Computer skills qualification or equivalent experience

Desirable

  • Business & Admin NVQ or equivalent

Experience

Essential

  • Knowledge and experience of working with computer systems
  • Experience of working in an office environment
  • Ability to prioritise workload and tasks
  • Ability to work on own initiative and as part of a team

Desirable

  • Experience of working in the healthcare sector
  • Experience of using SystmOne

Knowledge and Skills

Essential

  • Good communication skills including dealing with people who have communication difficulties e.g. English is not their first language etc
  • General office experience with knowledge of Microsoft Word and Outlook
  • Good telephone answering skills and customer care

Desirable

  • Previous experience of working in a busy and patient led service

Other

Essential

  • Ability to travel to other locations within the area as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cambridgeshire Community Services NHS Trust

Address

North Cambs Hospital, Rowan Lodge, Wisbech

The Park

Wisbech

PE13 3AB


Employer's website

https://www.cambscommunityservices.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Cambridgeshire Community Services NHS Trust

Address

North Cambs Hospital, Rowan Lodge, Wisbech

The Park

Wisbech

PE13 3AB


Employer's website

https://www.cambscommunityservices.nhs.uk/careers (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Admin Lead

Joseph Patman

J.patman@nhs.net

07837514248

Details

Date posted

02 August 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum, pro-rota

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

448-NR-AMB-5516376

Job locations

North Cambs Hospital, Rowan Lodge, Wisbech

The Park

Wisbech

PE13 3AB


Supporting documents

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