Job summary
Are you a competent, self-motivated, organised and efficient Administrator looking to make a difference with the NHS?
Do you have audio typing skills?
Want to be the lynchpin of a busy team?
Then this role may have your name on it....
Please note that should we receive a high number of applications, we reserve the right to close the advert earlier than advertised.
Main duties of the job
You will have:
Demonstrable all-round admin and PC skills
Confidence in handling large volumes of incoming calls per day
Great customer service skills for Face to Face patient queries
Audio typing background, knowledge of Lexacom software desirable
An ability to prioritise and communicate effectively
Excellent self-direction for working in an organised manner
Good team-playing skills to support colleagues
Experience of working for the NHS or similar
About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
We offer:
- Excellent benefits including flexible working options
- Training and support to develop you as an individual
- The chance to join an innovative and expanding service
- The opportunity to support a busy clinical team who make a difference
This role sits within our iCaSH service in Bedfordshire and is part of a wider offering across Bedfordshire, Cambridgeshire, Milton Keynes, Peterborough, Norfolk, and Suffolk.
Job description
Job responsibilities
Based at Kings Brook 5 St Johns Street Bedford MK42 0AH with occasional shifts at Grove View, Integrated Care Hub, Court Drive, Dunstable, LU5 4JD
The successful candidate will be handling referrals, dealing with incoming and outgoing calls, booking appointments and inputting confidential patient information onto the clinic's computer system. You will also be using a procurement system to buy non-clinical supplies.
This role also includes providing a medical secretary service to our Consultants and Doctors. Fast and accurate audio typing and secretarial skills are therefore essential, as is the ability to take detailed and accurate minutes of management meetings.
You will also be needed to support the reception team when required with call handling and reception duties.
The service currently operates Monday to Saturday and will require some 8am starts, evenings and Saturday work. We provide services in both Bedford and Dunstable and you will be required to work at both sites as needed. You must be willing to travel across the county to meet these requirements.
Job description
Job responsibilities
Based at Kings Brook 5 St Johns Street Bedford MK42 0AH with occasional shifts at Grove View, Integrated Care Hub, Court Drive, Dunstable, LU5 4JD
The successful candidate will be handling referrals, dealing with incoming and outgoing calls, booking appointments and inputting confidential patient information onto the clinic's computer system. You will also be using a procurement system to buy non-clinical supplies.
This role also includes providing a medical secretary service to our Consultants and Doctors. Fast and accurate audio typing and secretarial skills are therefore essential, as is the ability to take detailed and accurate minutes of management meetings.
You will also be needed to support the reception team when required with call handling and reception duties.
The service currently operates Monday to Saturday and will require some 8am starts, evenings and Saturday work. We provide services in both Bedford and Dunstable and you will be required to work at both sites as needed. You must be willing to travel across the county to meet these requirements.
Person Specification
Qualifications and Training
Essential
- GCSE English and Maths or equivalent qualification
- Secretarial experience
- RSA Level 3 or relevant experience
Desirable
- Secretarial qualification
- Safeguarding training
Experience
Essential
- Experience of working with confidential information
- Experience of working with database systems
- Experience of working in a busy environment
- Ability to cope with difficult situations
Desirable
- Undertaken medical terminology course
- Use of NHS electronic database systems
Skills
Essential
- Microsoft Office skills (Word, Excel)
- Communication skills
- Audio typing skills
- Able to work on own initiative and as part of a team
- Organisational skills
Person Specification
Qualifications and Training
Essential
- GCSE English and Maths or equivalent qualification
- Secretarial experience
- RSA Level 3 or relevant experience
Desirable
- Secretarial qualification
- Safeguarding training
Experience
Essential
- Experience of working with confidential information
- Experience of working with database systems
- Experience of working in a busy environment
- Ability to cope with difficult situations
Desirable
- Undertaken medical terminology course
- Use of NHS electronic database systems
Skills
Essential
- Microsoft Office skills (Word, Excel)
- Communication skills
- Audio typing skills
- Able to work on own initiative and as part of a team
- Organisational skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
