Job summary
Band 4 Admin Team Co-Ordinator Full Time 37.5 hours per week based at Longford Primary Care Centre
Coventry and Warwickshire Partnership NHS Trust has an exciting opportunity now available and we are looking for an enthusiastic, dynamic individual to line manage and co-ordinate the administrative staff functions within the Community Dementia and Older Adults Team at Longford Primary Care Centre in Coventry.
Main duties of the job
The post holder will need to provide oversight to the roles of the administrative staff in the provision of a comprehensive administration & data co-ordination support service, supporting the Senior Admin Lead.
You will be acutely aware of maintaining confidentiality and you will be used to managing many competing priorities on a daily basis.
We are looking for individuals with a positive approach to change who are supportive of service improvements.
We are looking to appoint a motivated and enthusiastic person who has excellent organisational and time-management skills.
Strong communication skills, both written and verbal and a high level knowledge of MS Office (Outlook, Excel, MS Teams etc).
This is a very busy role and the successful candidate will need to be able to multitask and prioritise tasks in a busy environment without direct supervision to meet challenging demands.
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
These include:
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description
Job responsibilities
The role is pivotal in line managing admin support across the site; therefore, it is preferential you have previous experience line managing staff and you also need to be competent in delivering advice and support to staff. You will be expected to use your own initiative and able to work unsupervised, undertaking specific project work as necessary. You will be expected to plan and manage a range of complex duties, organise own work and that of others to meet deadlines and respond professionally to enquires both internally and externally to the organisation.
You must be able to build effective working relationships, be approachable and accessible to support the Senior Admin Lead in terms of effective management/use of admin support, buildings and the provision of services from them.
This is an excellent development opportunity for a self-motivated and enthusiastic individual who wishes to pursue a management career in the NHS.
Job description
Job responsibilities
The role is pivotal in line managing admin support across the site; therefore, it is preferential you have previous experience line managing staff and you also need to be competent in delivering advice and support to staff. You will be expected to use your own initiative and able to work unsupervised, undertaking specific project work as necessary. You will be expected to plan and manage a range of complex duties, organise own work and that of others to meet deadlines and respond professionally to enquires both internally and externally to the organisation.
You must be able to build effective working relationships, be approachable and accessible to support the Senior Admin Lead in terms of effective management/use of admin support, buildings and the provision of services from them.
This is an excellent development opportunity for a self-motivated and enthusiastic individual who wishes to pursue a management career in the NHS.
Person Specification
Qualifications
Essential
- Good General Education (e.g. GCSE English and Maths A-C)
- QCF Business Administration Level 3
- QCF Customer Service Level 3
- QCF Team Leading Level 2 / First Line Management Level 3
Experience
Essential
- Competent working with a range of Microsoft Office packages (e.g. Word, Excel, Outlook, PowerPoint and Access)
- Experience of working in a busy office / customer care environment
- Experience of working in a supervisory role and delegating work
Knowledge
Essential
- Articulate with excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills
- Ability to manage and prioritise own and other's workload and use own initiative
- Ability to work autonomously
- Excellent organisation skills and ability to multitask
- Excellent time management skills ability to prioritise conflicting demands in order to meet deadlines
- Excellent knowledge and understanding of office procedures
- Ability to problem solve and deal professionally with complaints
- Understand confidentiality and apply the principles in every day working practice
- Ability to establish and maintain relevant recording and information systems
Other
Essential
- Ability to travel to multiple sites
- Confident in dealing with people at all levels
Person Specification
Qualifications
Essential
- Good General Education (e.g. GCSE English and Maths A-C)
- QCF Business Administration Level 3
- QCF Customer Service Level 3
- QCF Team Leading Level 2 / First Line Management Level 3
Experience
Essential
- Competent working with a range of Microsoft Office packages (e.g. Word, Excel, Outlook, PowerPoint and Access)
- Experience of working in a busy office / customer care environment
- Experience of working in a supervisory role and delegating work
Knowledge
Essential
- Articulate with excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills
- Ability to manage and prioritise own and other's workload and use own initiative
- Ability to work autonomously
- Excellent organisation skills and ability to multitask
- Excellent time management skills ability to prioritise conflicting demands in order to meet deadlines
- Excellent knowledge and understanding of office procedures
- Ability to problem solve and deal professionally with complaints
- Understand confidentiality and apply the principles in every day working practice
- Ability to establish and maintain relevant recording and information systems
Other
Essential
- Ability to travel to multiple sites
- Confident in dealing with people at all levels
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
