Job summary
Urgent Care: Liaison and Diversion services
Band 8a
Full-time substantive post working across Coventry & Warwickshire.
An exciting opportunity has arisen in the Coventry and Warwickshire Partnership Trust for Service Manager for Liaison and Diversion (LiDi) services across Coventry and North and South Warwickshire in the criminal justice pathway.
The post holder will be a key member of the management team, who will be responsible for providing clinical and operational leadership and the overall planning, management and delivery of services within their the criminal justice pathway.
The role of each of the Service Manager is to help systematically improve and enhance the effectiveness, operational and quality and safety of care provided within LiDi with the aim and ambition of these becoming among the best in thecountry.
The post holder will work in conjunction with the Head of Service and Professional Leadership to lead the provision of efficient, effective and high quality professional and well, co-ordinated services which meet all statutory, regulatory and NHS requirements ensuring alignment with the contracted activities of the Trust.
The post holder will contribute to the wider acute service management team providing cross cover when required.
Main duties of the job
You will need to demonstrate the aptitude to be an optimistic, resilient and visible leader, who can identify and harness the opportunities for cycles of change that enable sustainable transformation and deliver quality coproduced services which are responsive to the needs and circumstances of people supported by our services
You'll work within operational leadership while supporting Quality and Safety in the development and implementation of systems, structures, and processes to promote high-quality clinical services that make a real difference.
Have specialist Knowledge of the range of clinical pathways for support for people supported by LiDi.
An awareness of recent changes and current issues in mental health service and criminal justice provision.
Contribute to complex case work embedded in evidence-based practice
Provide clinical advice to colleagues within urgent care services and external agencies.
Oversee and contribute to expert clinical practice as a professional lead.
Influence professional standards through evaluation and monitoring.
Support changes in practice and service delivery through role modelling and leadership.
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
These include:
generous annual leave entitlement which increases during your time with us
excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more.
salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more.
discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
wellbeing support, including an in-house counselling service, external helpline and more.
staff networks and support groups.
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description
Job responsibilities
For more information on this role please see the attached supporting information. This will give you a better overview of the job role and requirements.
Qualifications
Essential
Professional registration with significant post-qualification experience.
Educated to a Masters level or demonstrable knowledge at the same level.
Working knowledge of the Health and Social Care system including Mental Health.
Experience
Essential
Significant and demonstrable experience post-qualification.
Evidence of delivering successful operational performance management and clearly demonstrating improvement in patient and staff experience and outcomes.
Demonstrable experience across mental health and/or related services.
Ability to deal with difficult and complex complaints, concerns and incidents.
Relevant experience of implementing operational planning with oversight of clinical effectiveness and outcomes.
Knowledge
Essential
Extensive and senior working knowledge of applicable legislation including the MHA, SCA and MCA.
Ability to understand complex data and information including written reports.
Capable of working under pressure, to deadline and within a team and/or own initiative.
Ability to facilitate a clinical MDT together and facilitate complex decision making for the best clinical outcome.
Other
Essential
- Able to travel for work purposes and have access to an independent means of transport.
Job description
Job responsibilities
For more information on this role please see the attached supporting information. This will give you a better overview of the job role and requirements.
Qualifications
Essential
Professional registration with significant post-qualification experience.
Educated to a Masters level or demonstrable knowledge at the same level.
Working knowledge of the Health and Social Care system including Mental Health.
Experience
Essential
Significant and demonstrable experience post-qualification.
Evidence of delivering successful operational performance management and clearly demonstrating improvement in patient and staff experience and outcomes.
Demonstrable experience across mental health and/or related services.
Ability to deal with difficult and complex complaints, concerns and incidents.
Relevant experience of implementing operational planning with oversight of clinical effectiveness and outcomes.
Knowledge
Essential
Extensive and senior working knowledge of applicable legislation including the MHA, SCA and MCA.
Ability to understand complex data and information including written reports.
Capable of working under pressure, to deadline and within a team and/or own initiative.
Ability to facilitate a clinical MDT together and facilitate complex decision making for the best clinical outcome.
Other
Essential
- Able to travel for work purposes and have access to an independent means of transport.
Person Specification
Qualifications
Essential
- Educated to a Masters level or demonstrable knowledge at the same level
- Evidence of other leadership training and commitment to personal development
- Professional NMC/HCPC registration with significant post-qualification experience
- Working knowledge of the Health and Social Care system including Mental Health
- Extensive operational experience in a clinical setting
Experience
Essential
- Significant and demonstrable experience post-qualification
- Experienced in working with other teams, internally and externally, to manage operational issues in a clinical setting.
- Demonstrable experience across mental health and/or related services
- Relevant experience of managing clinical services, stakeholder management; and partnership working at a senior level both internally and externally
- Experience of driving impactful service change
- Significant senior management experience within a range of clinical settings.
Person Specification
Qualifications
Essential
- Educated to a Masters level or demonstrable knowledge at the same level
- Evidence of other leadership training and commitment to personal development
- Professional NMC/HCPC registration with significant post-qualification experience
- Working knowledge of the Health and Social Care system including Mental Health
- Extensive operational experience in a clinical setting
Experience
Essential
- Significant and demonstrable experience post-qualification
- Experienced in working with other teams, internally and externally, to manage operational issues in a clinical setting.
- Demonstrable experience across mental health and/or related services
- Relevant experience of managing clinical services, stakeholder management; and partnership working at a senior level both internally and externally
- Experience of driving impactful service change
- Significant senior management experience within a range of clinical settings.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
