Job summary
Admin and Data Quality Assistant - Forensic Community Mental Health Team
Location: CoventryContract: 20-month Fixed Term or SecondmentHours: 37.5 hours per weekBand: Band 4
Working Pattern: Monday to Friday between 09.00am - 17.00pm
Are you highly organised, detail-oriented, and passionate about supporting mental health services? We are looking for an Admin and Data Quality Assistant to join our Forensic Community Mental Health Team at Coventry and Warwickshire Partnership Trust.
Main duties of the job
About the Role
This is an exciting opportunity to play a key role in supporting us to further develop and ensure the smooth running of our forensic mental health pathway. You will provide comprehensive administrative support to clinicians and managers, while taking responsibility for data quality across our clinical systems. Your work will help us deliver safe, effective, and efficient care to service users.
Key Responsibilities
- Contribute to service development projects and improvements
Develop, review and refine administrative systems and processes.
Be responsible for Data input /collection, performance metrics, data analysis and cleansing.
Organise and minute Multi-Disciplinary, Business, Professional and Service Development Meetings.
Manage referrals, appointment scheduling, and interpreter bookings.
- Maintain accurate records on clinical systems (Carenotes) and ensure data quality.
- Produce and manage spreadsheets, collate data for audits and reports.
- Support the team with calendar management, correspondence, and information requests.
About us
Why Join Us?At CWPT, you'll be part of a supportive team that values collaboration and innovation. We offer excellent opportunities for professional development and the chance to make a real difference in the lives of people accessing forensic mental health services.
We deliver a wide range of physical, mental health, learning disability and autism services, proudly serving communities across Coventry, Warwickshire and beyond. Our ethos of putting people at our heart shapes everything we do. We care for our staff as much as they care for others, offering a wide range of benefits and development opportunities, including:
- Generous annual leave that increases with service
- Learning and development, including apprenticeships, coaching and mentoring
- Salary sacrifice schemes for Cycle to Work, electronics, and gym membership
- Discounts through NHS schemes and our Employee Assistance Programme
- Wellbeing support, including counselling and staff networks
We're looking for people who share our passion for improving lives and our values of compassion, collaboration, excellence, integrity and respect.
Interested? Apply now and help us deliver high-quality care through excellent administration and data management.
Job description
Job responsibilities
We need someone who:
- Has excellent organisational skills and can manage competing priorities.
- Is confident using Microsoft Office (especially Excel) and clinical IT systems.
Excellent interpersonal skills and able to communicate a range of complex or sensitive information effectively with staff for example face-to-face, via telephone, MS Teams, and email
- Pays close attention to detail and understands the importance of data accuracy.
- Communicates effectively and professionally with staff, service users, and external partners.
- Can work independently, use initiative, and adapt to changing demands.
Has a positive approach to change and be supportive of service improvements.
- Is creative and dynamic
- Demonstrates compassion, confidentiality, and a commitment to equality and diversity.
Job description
Job responsibilities
We need someone who:
- Has excellent organisational skills and can manage competing priorities.
- Is confident using Microsoft Office (especially Excel) and clinical IT systems.
Excellent interpersonal skills and able to communicate a range of complex or sensitive information effectively with staff for example face-to-face, via telephone, MS Teams, and email
- Pays close attention to detail and understands the importance of data accuracy.
- Communicates effectively and professionally with staff, service users, and external partners.
- Can work independently, use initiative, and adapt to changing demands.
Has a positive approach to change and be supportive of service improvements.
- Is creative and dynamic
- Demonstrates compassion, confidentiality, and a commitment to equality and diversity.
Person Specification
Qualifications
Essential
- Good General Education (e.g. GCSE English and Maths A-C)
- QCF Business Administration Level 3
- QCF Customer Service Level 3
- QCF Team Leading Level 2 / First Line Management Level 3
Experience
Essential
- Competent working with a range of Microsoft Office packages (e.g. Word, Excel, Outlook, PowerPoint and Access)
- Experience of working in a busy office / customer care environment
- Secretarial experience for senior managers/ directors
- Diary Management
- Experience of minute taking
- Competent at creating excel spreadsheets
Knowledge
Essential
- Articulate with excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills
- Ability to manage and prioritise own and other's workload and use own initiative
- Ability to work autonomously
- Excellent organisation skills and ability to multitask
- Excellent time management skills ability to prioritise conflicting demands in order to meet deadlines
- Excellent knowledge and understanding of office procedures
- Ability to problem solve and deal professionally with complaints
- Understand confidentiality and apply the principles in every day working practice
Other
Essential
- Ability to travel to multiple sites
Person Specification
Qualifications
Essential
- Good General Education (e.g. GCSE English and Maths A-C)
- QCF Business Administration Level 3
- QCF Customer Service Level 3
- QCF Team Leading Level 2 / First Line Management Level 3
Experience
Essential
- Competent working with a range of Microsoft Office packages (e.g. Word, Excel, Outlook, PowerPoint and Access)
- Experience of working in a busy office / customer care environment
- Secretarial experience for senior managers/ directors
- Diary Management
- Experience of minute taking
- Competent at creating excel spreadsheets
Knowledge
Essential
- Articulate with excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills
- Ability to manage and prioritise own and other's workload and use own initiative
- Ability to work autonomously
- Excellent organisation skills and ability to multitask
- Excellent time management skills ability to prioritise conflicting demands in order to meet deadlines
- Excellent knowledge and understanding of office procedures
- Ability to problem solve and deal professionally with complaints
- Understand confidentiality and apply the principles in every day working practice
Other
Essential
- Ability to travel to multiple sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
