Job summary
Location: Windmill Point, Coventry (with occasional cross-cover at local sites)Flexible working: Some home working available via flexible working request approvalTravel: Independent travel between sites required - reimbursed via e-expenses
Are you a compassionate, organised, and dedicated team player who takes pride in delivering exceptional support?We're seeking a Team Secretary to join our Children & Young People's Learning Disability Services team, providing vital administrative support to our community nursing and therapy teams.
At the heart of everything we do are our values -- Respect, Integrity, Collaboration, Compassion, and Excellence. These guide how we work together, support one another, and deliver the highest standard of care to children, young people, and families.
As a key first point of contact, you will help ensure the smooth running of daily operations, manage clinics and correspondence, and coordinate a range of essential administrative tasks. You will work closely with the Medical Secretaries and the wider admin team to ensure a seamless, high-quality service for both our colleagues and the families we support.
Main duties of the job
Key Responsibilities
Deliver a professional, confidential, and compassionate administrative service to the clinical team.
Manage referral pathways, clinic bookings, and patient follow-up appointments with accuracy, efficiency, and respect.
Support the Medical Secretaries to coordinate work effectively, demonstrating collaboration and commitment to excellence.
Communicate sensitively and professionally with patients, families, and colleagues, showing integrity and compassion in every interaction.
Handle confidential information responsibly, maintaining the highest standards of integrity, respect, and trust.
Contribute to continuous improvement by identifying opportunities to enhance processes and uphold excellence in service delivery.
Support clinicians in creating social stories for service users
Support meetings by taking notes.
Support with Sensory workshops
What We're Looking For
Proven experience in a team secretary, medical secretary, or similar administrative role.
Excellent communication, organisational, and IT skills.
Ability to work independently, prioritise tasks, and use initiative in a fast-paced environment.
A flexible and collaborative approach, with a genuine commitment to delivering compassionate, respectful, and excellent support to both staff and service users.
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description
Job responsibilities
Key Responsibilities
Deliver a professional, confidential, and compassionate administrative service to the clinical team.
Manage referral pathways, clinic bookings, and patient follow-up appointments with accuracy, efficiency, and respect.
Support the Medical Secretaries to coordinate work effectively, demonstrating collaboration and commitment to excellence.
Communicate sensitively and professionally with patients, families, and colleagues, showing integrity and compassion in every interaction.
Handle confidential information responsibly, maintaining the highest standards of integrity, respect, and trust.
Contribute to continuous improvement by identifying opportunities to enhance processes and uphold excellence in service delivery.
What Were Looking For
Proven experience in a team secretary, medical secretary, or similar administrative role.
Excellent communication, organisational, and IT skills.
Ability to work independently, prioritise tasks, and use initiative in a fast-paced environment.
A flexible and collaborative approach, with a genuine commitment to delivering compassionate, respectful, and excellent support to both staff and service users.
This is a rewarding opportunity to play a key role in a supportive and values-driven team, helping ensure that every child, young person, and family we serve experiences care delivered with Respect, Integrity, Collaboration, Compassion, and Excellence.
Join us and make a real difference in an environment that values compassion, teamwork, and continuous improvement.
Job description
Job responsibilities
Key Responsibilities
Deliver a professional, confidential, and compassionate administrative service to the clinical team.
Manage referral pathways, clinic bookings, and patient follow-up appointments with accuracy, efficiency, and respect.
Support the Medical Secretaries to coordinate work effectively, demonstrating collaboration and commitment to excellence.
Communicate sensitively and professionally with patients, families, and colleagues, showing integrity and compassion in every interaction.
Handle confidential information responsibly, maintaining the highest standards of integrity, respect, and trust.
Contribute to continuous improvement by identifying opportunities to enhance processes and uphold excellence in service delivery.
What Were Looking For
Proven experience in a team secretary, medical secretary, or similar administrative role.
Excellent communication, organisational, and IT skills.
Ability to work independently, prioritise tasks, and use initiative in a fast-paced environment.
A flexible and collaborative approach, with a genuine commitment to delivering compassionate, respectful, and excellent support to both staff and service users.
This is a rewarding opportunity to play a key role in a supportive and values-driven team, helping ensure that every child, young person, and family we serve experiences care delivered with Respect, Integrity, Collaboration, Compassion, and Excellence.
Join us and make a real difference in an environment that values compassion, teamwork, and continuous improvement.
Person Specification
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths A-C)
- QCF Business Administration Level 2
- QCF Customer Service Level 2
Knowledge and skills
Essential
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills Including audio typing
- Ability to manage and prioritise own and other's workload and use own initiative
- Ability to audio-type
- Understanding of working in a supervisory role
- Good organisation skills and ability to multitask
- Good time management skills
- Good knowledge and understanding of reception / office procedures
- Ability to take and transcribe notes of meetings in a timely manner
- Ability to maintain relevant recording and information systems
- Ability to problem solve
- Understand confidentiality and apply the principles in every day working practice
Experience
Essential
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
- Experience of using Trust IT systems
- Experience of working in a busy office / customer care environment
- Experience of working in Healthcare
Personal Attributes
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
- Leadership qualities
- Confident in dealing with people at all levels
Other
Essential
- Experience of cash handling
- Ability to travel to multiple sites
- Ability to work from home where applicable
Person Specification
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths A-C)
- QCF Business Administration Level 2
- QCF Customer Service Level 2
Knowledge and skills
Essential
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills Including audio typing
- Ability to manage and prioritise own and other's workload and use own initiative
- Ability to audio-type
- Understanding of working in a supervisory role
- Good organisation skills and ability to multitask
- Good time management skills
- Good knowledge and understanding of reception / office procedures
- Ability to take and transcribe notes of meetings in a timely manner
- Ability to maintain relevant recording and information systems
- Ability to problem solve
- Understand confidentiality and apply the principles in every day working practice
Experience
Essential
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
- Experience of using Trust IT systems
- Experience of working in a busy office / customer care environment
- Experience of working in Healthcare
Personal Attributes
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
- Leadership qualities
- Confident in dealing with people at all levels
Other
Essential
- Experience of cash handling
- Ability to travel to multiple sites
- Ability to work from home where applicable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
