Job summary
Are you passionate about ensuring that our ex-British Armed Forces (Veterans) - Navy, Army and RAF servicewomen and men have excellent mental health care?
Looking for a challenging and rewarding role? Are you team-playing, initiative-taking, persuasive and robust? As the Veterans Team Manager you will be overseeing and managing the two pathways within CWPT OpCourage. Managing a team of approximately 14 staff made up of some great peer support workers, nurses, occupational therapists and social workers.
You will be joining a team of highly committed people from the Midlands OpCourage urgent, non urgent and the treatment pathway who are all dedicated to the cause and working to provide the kind of service that you would want for your own loved ones all with the right spirit of fun, camaraderie and trust in each other.
This is an exciting opportunity to join OP Courage, bringing together all the three elements of NHS mental healthcare for our veterans.
Main duties of the job
The post holder will support the Regional Lead in providing effective frontline management to the multi-disciplinary urgent and non-urgent pathways within OpCourage West Midlands. In agreement with the Regional Lead, the post holder will provide leadership and working in partnership with our contracted colleagues, will ensure access to the full range of specialist assessment and interventions offered for the veterans and their family members.
This is a community-based service providing support to veterans in times of crisis, both through the urgent and non-urgent pathways, across a large geographical area (West Midlands)
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description
Job responsibilities
- Action all referrals and facilitate triage to the urgent pathway as appropriate.
- As Team manager provide information to the regional lead in order that they may assess and challenge the service delivery on behalf of the veterans. This is where services are not being agreed according to the veterans mental health agenda across the Midlands region.
- Work to improve and promote NHS service provision by actively engaging with the 3rd Sector providers who already have access and are providing support to veterans across the region.
Delegate aspects of the role to other members of the team, whilst maintaining overall responsibility for team delivery, where appropriate.
Work alongside regional manager in managing caseload and service delivery in accordance with and in order to contribute towards the attainment of Service/Trust productivity requirements.
Assess carers and families needs and develop, implement and review programmes of support for cares and families.
Promote direct supervision to specified staff.
Receive and, where appropriate participate in staff development and performance appraisals.
To recruit to posts within their locality.
Support the development of the professional practice in the service, ensuring the provision of clinical supervision.
Promote the mission and values of the Trust.
Support the Regional Lead in planning and managing the overall expenditure of the team of staff, supplies equipment, etc., within the budget, determined by the Divisional Manager and in accordance with the Trusts standing orders, standing financial instructions, budgetary rules and other financial policies.
Attend relevant regional and national meetings, contributing professional development activities to maintain up-to-date skills and knowledge in meeting the needs of service users.
Linking in and supporting peers across Birmingham & Solihull Mental Health Foundation Trust and Lincolnshire Partnership Trust.
Assist the Regional Lead by monitoring performance and activity targets.
Promote equality and ease of access to Services, linking in with services across the West Midlands.
Support the development and use of systems to monitor and review the Service Provision against national and local standards as a means of initiating and implementing change and ongoing improvement in services content, quality and delivery.
Support the Regional Lead on service improvement following internal case review, complaints and incidents.
Play an active role in relevant professional and service improvement groups, within the service and Trust-wide.
Attend countywide groups for service area in health and/or social care and other agencies and to support their activities and the development of integrated and inclusive provision to ensure effective pathways of care.
To advise the Regional Lead of any undue occurrence reported or witnessed or complaint received.
- Liaise with services involved at time of crisis i.e. police, LIDI teams or A/E staff.
- Liaise with other OpCourage providers and third sector agencies to ensure veteran and families are linked into appropriate support.
Job description
Job responsibilities
- Action all referrals and facilitate triage to the urgent pathway as appropriate.
- As Team manager provide information to the regional lead in order that they may assess and challenge the service delivery on behalf of the veterans. This is where services are not being agreed according to the veterans mental health agenda across the Midlands region.
- Work to improve and promote NHS service provision by actively engaging with the 3rd Sector providers who already have access and are providing support to veterans across the region.
Delegate aspects of the role to other members of the team, whilst maintaining overall responsibility for team delivery, where appropriate.
Work alongside regional manager in managing caseload and service delivery in accordance with and in order to contribute towards the attainment of Service/Trust productivity requirements.
Assess carers and families needs and develop, implement and review programmes of support for cares and families.
Promote direct supervision to specified staff.
Receive and, where appropriate participate in staff development and performance appraisals.
To recruit to posts within their locality.
Support the development of the professional practice in the service, ensuring the provision of clinical supervision.
Promote the mission and values of the Trust.
Support the Regional Lead in planning and managing the overall expenditure of the team of staff, supplies equipment, etc., within the budget, determined by the Divisional Manager and in accordance with the Trusts standing orders, standing financial instructions, budgetary rules and other financial policies.
Attend relevant regional and national meetings, contributing professional development activities to maintain up-to-date skills and knowledge in meeting the needs of service users.
Linking in and supporting peers across Birmingham & Solihull Mental Health Foundation Trust and Lincolnshire Partnership Trust.
Assist the Regional Lead by monitoring performance and activity targets.
Promote equality and ease of access to Services, linking in with services across the West Midlands.
Support the development and use of systems to monitor and review the Service Provision against national and local standards as a means of initiating and implementing change and ongoing improvement in services content, quality and delivery.
Support the Regional Lead on service improvement following internal case review, complaints and incidents.
Play an active role in relevant professional and service improvement groups, within the service and Trust-wide.
Attend countywide groups for service area in health and/or social care and other agencies and to support their activities and the development of integrated and inclusive provision to ensure effective pathways of care.
To advise the Regional Lead of any undue occurrence reported or witnessed or complaint received.
- Liaise with services involved at time of crisis i.e. police, LIDI teams or A/E staff.
- Liaise with other OpCourage providers and third sector agencies to ensure veteran and families are linked into appropriate support.
Person Specification
Qualifications
Essential
- Relevant Professional Qualification i.e. RMN, DipCOT
- Current unrestricted registration with HCPC/NMC
- Expertise within a discipline underpinned by theory
- Professional clinical knowledge acquired through degree/ diploma
- Evidence of post-qualification professional development ENB998 or equivalent
- Have relevant management qualification/experience
Knowledge & Skills
Essential
- Excellent written communication skills
- Effective organisational and delegation skills
- Knowledge/Understanding of Armed Forces and the mental health needs of veterans and their families.
- Audit/evaluation skills
- Effective organisational and delegation skills
- Ability to demonstrate and apply understanding of policies and procedures
- Ability to demonstrate and apply understanding of Equal Opportunities
- Ability to demonstrate and apply understanding of confidentiality
- Ability to demonstrate and apply understanding safety issues
- Ability to demonstrate and apply problem solving skills to a variety of situations
Experience
Essential
- Experience in a Community Mental health care setting
- Experience of undertaking formulation, risk assessment and positive risk management
- Experience of staff supervision
- Evidence of continuing professional development
Personal Attributes
Essential
- Ability to work as part of a team and able to accept direction and leadership in carrying out duties
- Ability to motivate others
- Demonstrate ability to resolve conflict
- Demonstrate leadership qualities
Other
Essential
- Must have full driving licence and access to a motor vehicle for business use
Person Specification
Qualifications
Essential
- Relevant Professional Qualification i.e. RMN, DipCOT
- Current unrestricted registration with HCPC/NMC
- Expertise within a discipline underpinned by theory
- Professional clinical knowledge acquired through degree/ diploma
- Evidence of post-qualification professional development ENB998 or equivalent
- Have relevant management qualification/experience
Knowledge & Skills
Essential
- Excellent written communication skills
- Effective organisational and delegation skills
- Knowledge/Understanding of Armed Forces and the mental health needs of veterans and their families.
- Audit/evaluation skills
- Effective organisational and delegation skills
- Ability to demonstrate and apply understanding of policies and procedures
- Ability to demonstrate and apply understanding of Equal Opportunities
- Ability to demonstrate and apply understanding of confidentiality
- Ability to demonstrate and apply understanding safety issues
- Ability to demonstrate and apply problem solving skills to a variety of situations
Experience
Essential
- Experience in a Community Mental health care setting
- Experience of undertaking formulation, risk assessment and positive risk management
- Experience of staff supervision
- Evidence of continuing professional development
Personal Attributes
Essential
- Ability to work as part of a team and able to accept direction and leadership in carrying out duties
- Ability to motivate others
- Demonstrate ability to resolve conflict
- Demonstrate leadership qualities
Other
Essential
- Must have full driving licence and access to a motor vehicle for business use
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
