Job summary
Band 3 Team Secretary to support the Adult Crisis & Home Treatment Team (CRHT)
Full time - 37.5 hours per week
Monday to Friday
Base: The Caludon Centre
Main duties of the job
We are looking for applicants with a proven office background who hasprevious secretarial experience, excellent communication, and organisation skills to join our team at The Caludon Centre.
You will be working within an integrated and skill mixed team to support clinical service delivery within the Adult Crisisand Home Treatment Team.
You will play an important role toprovide an efficient and comprehensive secretarial/administration support. This willinclude an ability to deal with a high volume of calls, which can be of a distressing nature, ina pressured environment.
The successful candidate must be able to build effective working relationships, witha professional, confidentandmature attitude. We are seeking a team player, who is resilient, approachable and accessible, with a 'can do' flexible approach to work and positive approach to change to support service developments.
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description
Job responsibilities
The successful candidate must be able to build effective working relationships, witha professional, confidentandmature attitude. We are seeking a team player, who is resilient, approachable and accessible, with a 'can do' flexible approach to work and positive approach to change to support service developments.
The successful candidate will be required to have good standard of English in order to format letters/documents, be experienced in minute/note taking with accurate data inputting skills. You will be expectedtomanage and prioritise yourown workload.
Applicants will need to be computer literatewith an excellent working knowledge of Microsoft packages.
This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
Job description
Job responsibilities
The successful candidate must be able to build effective working relationships, witha professional, confidentandmature attitude. We are seeking a team player, who is resilient, approachable and accessible, with a 'can do' flexible approach to work and positive approach to change to support service developments.
The successful candidate will be required to have good standard of English in order to format letters/documents, be experienced in minute/note taking with accurate data inputting skills. You will be expectedtomanage and prioritise yourown workload.
Applicants will need to be computer literatewith an excellent working knowledge of Microsoft packages.
This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
Person Specification
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths A-C)
- QCF Business Administration Level 2
- QCF Customer Service Level 2
Knowledge & Skills
Essential
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills
- Ability to manage and prioritise own and other's workload and use own initiative
- Good organisation skills and ability to multitask
- Good knowledge and understanding of reception / office procedures
- Ability to maintain relevant recording and information systems
- Understand confidentiality and apply the principles in every day working practice
Experience
Essential
- Experience of working in a busy office / customer care environment
Personal Attributes
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
Person Specification
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths A-C)
- QCF Business Administration Level 2
- QCF Customer Service Level 2
Knowledge & Skills
Essential
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills
- Ability to manage and prioritise own and other's workload and use own initiative
- Good organisation skills and ability to multitask
- Good knowledge and understanding of reception / office procedures
- Ability to maintain relevant recording and information systems
- Understand confidentiality and apply the principles in every day working practice
Experience
Essential
- Experience of working in a busy office / customer care environment
Personal Attributes
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
