Job summary
Full Time Admin Support Receptionist based at Avenue House, Nuneaton
Coventry and Warwickshire Partnership Trust are seeking an enthusiastic and self-motivated individual with a comprehensive understanding and experience of working on a busy reception to join our admin team based at Avenue House, Nuneaton.
Assist in the provision of an effective administrative service across all services in the building, to support the clinical functions of the Trust. Work in conjunction with colleagues, service users and stakeholders to provide an efficient clerical support service.
To ensure that a high standard of customer care is provided in all telephone and reception responsibilities using tact, discretion and sensitivity. To ensure positive promotion of Coventry and Warwickshire Partnership Trust values and vision.
Main duties of the job
The post holder will play an important role supporting all the Clinical Teams on site as you will be front of house greeting patients and visitors to the service . You will also be providing efficient and comprehensive administrative support to the admin team, clinicians and managers which will include answering calls on the busy main switchboard, taking messages, clinic room bookings, stationery orders, overseeing the Attend Anywhere virtual waiting area, data inputting and dealing with general enquiries.
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description
Job responsibilities
We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. The role requires excellent customer service skills due to the nature of the calls as well as previous reception/office experience.
Applicants will need to be computer literate in Word, Excel and electronic mail with excellent accuracy in data input. You must have the ability to multi task, manage and prioritise own workload and be able to work on both your own initiative and as part of a team.
We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.
This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
This post will require a standard DBS check and it will be the postholders responsibility to finance this.
Job description
Job responsibilities
We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. The role requires excellent customer service skills due to the nature of the calls as well as previous reception/office experience.
Applicants will need to be computer literate in Word, Excel and electronic mail with excellent accuracy in data input. You must have the ability to multi task, manage and prioritise own workload and be able to work on both your own initiative and as part of a team.
We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.
This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
This post will require a standard DBS check and it will be the postholders responsibility to finance this.
Person Specification
Trust Values
Essential
- Demonstrate ability to meet Trust Values
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths)
Knowledge and Skills
Essential
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Understand confidentiality and apply the principles in every day working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
Experience
Essential
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of working in a busy office / customer care environment
- Experience of working on a reception
Personal Attributes
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
Person Specification
Trust Values
Essential
- Demonstrate ability to meet Trust Values
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths)
Knowledge and Skills
Essential
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Understand confidentiality and apply the principles in every day working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
Experience
Essential
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of working in a busy office / customer care environment
- Experience of working on a reception
Personal Attributes
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
