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Coventry and Warwickshire Partnership Trust

Waiting List Coordinator - Band 4

The closing date is 03 September 2025

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Job summary

Coventry and Warwickshire Partnership Trust are looking for an enthusiastic and self-motivated individual to join our RISE Eating Disorder Services as a Waiting List Co-ordinator on a full time, permanent basis.

The post holder will have excellent organizational skills, effective communication skills and the ability to be innovative in regards to the way in which clinical interventions are co-ordinated.

You will play important roles supporting our Secondary Care Mental Health and Children and Young Adolescences Services and will be base cover activity within the following teams:

  • Eating Disorder's Team
  • Home Treatment Offer

Please note interviews will be arranged on 09th September 2025 for successful applicants.

Main duties of the job

The main responsibilities of this post are to co-ordinate the delivery of clinical interventions for children and young people and their Families within the RISE Eating Disorder Service, specifically focusing on our New Home Treatment Offer. Co-ordinating diaries and patient contact will be essential to the effective delivery of this service. You will support specific processes for data management to contribute to the development of services, improve clinical outcomes and contribute to clinical and service audits.

The role will include working with children/young people and their families under supervision of clinicians within a multidisciplinary team.

Main Duties:

  • To adopt a client centred and sensitive approach to clinical work, collaborating with clients (and/or carer(s) where appropriate) in all aspects of their work.
  • To consult with family and/or other carers as appropriate and with agreement from the client.
  • To maintain accurate records of clinical contact regarding children, young people and their families.
  • To respond to telephone queries with families who may be anxious, distressed or aggressive at times in a professional manner demonstrating empathy and sensitivity and being aware of own boundaries to re direct to senior staff.
  • To contribute and receive information as part of a multi-disciplinary/multi-agency team to provide a co-ordinated and effective service to clients and carers.

About us

RISE is a family of NHS-led services providing emotional wellbeing and mental health services for children and young people in Coventry and Warwickshire.

RISE aims to build resilience and empower children and young people (as well as the adults in their lives) to know where to go for help and advice.

RISE is made up of several different services, each led by mental health specialists, who work with other local services and professionals to support Young people and their families. This is an exciting opportunity to join our RISE Services.

Details

Date posted

28 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

444-7443367-MH

Job locations

Wood End Health Centre

67A Deedmore Rd

Coventry and Warwickshire

CV2 1XA


Job description

Job responsibilities

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

Job description

Job responsibilities

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

Person Specification

Qualifications

Essential

  • Good General Education (eg. GCSE English and Maths A-C)

Desirable

  • QCF Customer Service Level 3
  • QCF Business Administration Level 3
  • QCF Team Leading Level 2 / First Line Management Level 3

Qualifications

Essential

  • Articulate with excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • Advanced keyboard / IT skills
  • Ability to manage and prioritise own and other's workload and use own initiative
  • Ability to work autonomously
  • Excellent organisation skills and ability to multitask
  • Excellent time management skills ability to prioritise conflicting demands in order to meet deadlines
  • Excellent knowledge and understanding of reception/office procedures
  • Ability to take and transcribe notes of meetings in a timely manner
  • Ability to establish and maintain relevant recording and information systems
  • Ability to problem solve and deal professionally with complaints
  • Understand confidentiality and apply the principles in every day working practice

Experience

Essential

  • Competent working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
  • Experience of working in a busy office / customer care environment
  • Experience of working in a supervisory role and delegating work

Desirable

  • Clerical or Secretarial experience
  • Experience working in a similar role within an NHS environment

Other

Essential

  • Ability to travel to multiple sites
Person Specification

Qualifications

Essential

  • Good General Education (eg. GCSE English and Maths A-C)

Desirable

  • QCF Customer Service Level 3
  • QCF Business Administration Level 3
  • QCF Team Leading Level 2 / First Line Management Level 3

Qualifications

Essential

  • Articulate with excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • Advanced keyboard / IT skills
  • Ability to manage and prioritise own and other's workload and use own initiative
  • Ability to work autonomously
  • Excellent organisation skills and ability to multitask
  • Excellent time management skills ability to prioritise conflicting demands in order to meet deadlines
  • Excellent knowledge and understanding of reception/office procedures
  • Ability to take and transcribe notes of meetings in a timely manner
  • Ability to establish and maintain relevant recording and information systems
  • Ability to problem solve and deal professionally with complaints
  • Understand confidentiality and apply the principles in every day working practice

Experience

Essential

  • Competent working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
  • Experience of working in a busy office / customer care environment
  • Experience of working in a supervisory role and delegating work

Desirable

  • Clerical or Secretarial experience
  • Experience working in a similar role within an NHS environment

Other

Essential

  • Ability to travel to multiple sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

Wood End Health Centre

67A Deedmore Rd

Coventry and Warwickshire

CV2 1XA


Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

Wood End Health Centre

67A Deedmore Rd

Coventry and Warwickshire

CV2 1XA


Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Patient Flow Manager

Rachel Greenwood

rachel.greenwood@covwarkpt.nhs.uk

Details

Date posted

28 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

444-7443367-MH

Job locations

Wood End Health Centre

67A Deedmore Rd

Coventry and Warwickshire

CV2 1XA


Supporting documents

Privacy notice

Coventry and Warwickshire Partnership Trust's privacy notice (opens in a new tab)