Job summary
Coventry and Warwickshire Partnership NHS Trust are excited to welcome a new Part Time Band 2 Admin Support person into our dedicated Admin Team to support the Memory Assessment and Community Dementia Services Team based at Longford Primary Care Centre in Coventry.
The working pattern for this post is Monday to Wednesday 9am - 5pm.
Main duties of the job
The post holder will play an important role supporting our Memory Assessment and Community Dementia Service. You will be required to provide efficient and comprehensive administrative support to clinicians, admin staff and managers and will work within an integrated and skill mixed admin team. You will be the first point of contact for patients on the telephone, which will require good communication skills.
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description
Job responsibilities
We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. Knowledge and experience in customer care would be an advantage.
Applicants will need to be computer literate in Word, Excel and electronic mail with excellent accuracy in data input. You must have the ability to multitask as this role is varied and tasks can change on a regular basis, able to manage and prioritise your own workload and be able to work on both your own initiative and as part of a team.
We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.
This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
Job description
Job responsibilities
We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. Knowledge and experience in customer care would be an advantage.
Applicants will need to be computer literate in Word, Excel and electronic mail with excellent accuracy in data input. You must have the ability to multitask as this role is varied and tasks can change on a regular basis, able to manage and prioritise your own workload and be able to work on both your own initiative and as part of a team.
We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.
This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
Person Specification
Trust Values
Essential
- Demonstrable ability to meet the Trust's Values
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths)
Knowledge and skills
Essential
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Understand confidentiality and apply the principles in every day working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
Experience
Essential
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
Desirable
- Experience of working in a busy office / customer care environment
Personal Attributes
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
Person Specification
Trust Values
Essential
- Demonstrable ability to meet the Trust's Values
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths)
Knowledge and skills
Essential
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Understand confidentiality and apply the principles in every day working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
Experience
Essential
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
Desirable
- Experience of working in a busy office / customer care environment
Personal Attributes
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
