Coventry and Warwickshire Partnership Trust

Carer Experience Lead - FTC

The closing date is 29 July 2025

Job summary

We are looking for an individual who is passionate about the role carers can play in supporting our work. If that is you please read on! The Carer Experience Lead will be part of our Patient and Carer Experience Team.

The role will involve providing tools, structure, and planned direction to identify, involve, and support unpaid carers in our mental health, children and young people, and learning disability and autism services. The focus will be on implementing the Triangle of Care Standards and other initiatives to improve our work with carers and amplify their voices in our organisation, ensuring that they feel supported and involved.

Main duties of the job

As part of our Patient and Carer Experience and Engagement Team, you will lead and project manage initiatives to implement the Triangle of Care Standards and other strategic projects, ensuring carers have a strong and impactful voice in our organisation. If you are committed to making a difference and have the skills to drive positive change, we encourage you to apply.

About us

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

  • generous annual leave entitlement which increases during your time with us
  • excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
  • salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
  • discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
  • wellbeing support, including an in-house counselling service, external helpline and more
  • staff networks and support group

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Details

Date posted

14 July 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£38,682 to £46,580 a year pro rata

Contract

Fixed term

Duration

18 months

Working pattern

Part-time, Flexible working

Reference number

444-7342912-MH

Job locations

Wayside House

Wilson's Lane

Coventry

CV6 6NY


Job description

Job responsibilities

Contribute to developing and delivering strategic and operational objectives related to carers, including the Trusts ongoing membership and accreditation with the Triangle of Care. Identify and develop ways to gather carers and patients experiences and engage them in co-design and improvement work, including co-ordinating and hosting forums. Support Carers engagement in involvement opportunities and improvement initiatives across our Trust, providing them with support in these activities. Manage the development and delivery of our Trusts Carer Awareness Training, ensuring it remains co-produced and co-delivered. Lead plans and project teams to complete our Trusts Triangle of Care self-assessments across our services. Produce reports, including a Triangle of Care report, detailing our Trusts progress in identifying, supporting, and engaging with unpaid carers. Attend Trust carer forums, including Triangle of Care Implementation Groups to offer subject matter expertise and lead Trust wide work. Establish and host a community of practice for Carer Champions across our services. Provide supervisory support and subject matter expertise for colleagues in Carer Champion and Carer Support Roles. Lead Trust wide projects to embed the Triangle of Care Standards and Trust compliance with relevant legislation, standards, best practices, and regulatory requirements. Develop reporting on carers experiences within our Trust. Oversee the production of data sets related to carer experience and use the data to inform improvement and transformation work. Support carers involvement in our Trusts implementation of the Patient and carer Race Equality framework. Support the ongoing development of recording carer input in our electronic patients records.

Job description

Job responsibilities

Contribute to developing and delivering strategic and operational objectives related to carers, including the Trusts ongoing membership and accreditation with the Triangle of Care. Identify and develop ways to gather carers and patients experiences and engage them in co-design and improvement work, including co-ordinating and hosting forums. Support Carers engagement in involvement opportunities and improvement initiatives across our Trust, providing them with support in these activities. Manage the development and delivery of our Trusts Carer Awareness Training, ensuring it remains co-produced and co-delivered. Lead plans and project teams to complete our Trusts Triangle of Care self-assessments across our services. Produce reports, including a Triangle of Care report, detailing our Trusts progress in identifying, supporting, and engaging with unpaid carers. Attend Trust carer forums, including Triangle of Care Implementation Groups to offer subject matter expertise and lead Trust wide work. Establish and host a community of practice for Carer Champions across our services. Provide supervisory support and subject matter expertise for colleagues in Carer Champion and Carer Support Roles. Lead Trust wide projects to embed the Triangle of Care Standards and Trust compliance with relevant legislation, standards, best practices, and regulatory requirements. Develop reporting on carers experiences within our Trust. Oversee the production of data sets related to carer experience and use the data to inform improvement and transformation work. Support carers involvement in our Trusts implementation of the Patient and carer Race Equality framework. Support the ongoing development of recording carer input in our electronic patients records.

Person Specification

Qualifications

Essential

  • Recognised professional qualification (e.g. OT, Social Worker, RMN) with current registration with relevant professional body. OR Level 5 or above qualification

Experience

Essential

  • Demonstratable experience of working in a role with a focus on supporting carers.
  • Experience of working within a role with a focus on quality improvement in relation to carer/patient experience
  • Experience of working within mental health, learning disability and autism services

Other

Essential

  • Must have access to a car and hold a current driving licence.
Person Specification

Qualifications

Essential

  • Recognised professional qualification (e.g. OT, Social Worker, RMN) with current registration with relevant professional body. OR Level 5 or above qualification

Experience

Essential

  • Demonstratable experience of working in a role with a focus on supporting carers.
  • Experience of working within a role with a focus on quality improvement in relation to carer/patient experience
  • Experience of working within mental health, learning disability and autism services

Other

Essential

  • Must have access to a car and hold a current driving licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

Wayside House

Wilson's Lane

Coventry

CV6 6NY


Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

Wayside House

Wilson's Lane

Coventry

CV6 6NY


Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Associate Director of AHPs

Louise Oldnall

louise.oldnall@covwarkpt.nhs.uk

Details

Date posted

14 July 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£38,682 to £46,580 a year pro rata

Contract

Fixed term

Duration

18 months

Working pattern

Part-time, Flexible working

Reference number

444-7342912-MH

Job locations

Wayside House

Wilson's Lane

Coventry

CV6 6NY


Supporting documents

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