Job summary
The Band 7 post is an integral function of providing telephone support and advise to Children and Young people up to 18 years' old and their families/Carers calling 111 option two/Crisis line seeking urgent help for their mental health. The post holder will provide initial triage as well as information, support, signposting, and advice about managing mental health.
The post holder will be an integral part of the 111 service, providing additional clinical oversight and guidance to more junior team members and providing support to the Team Lead as required. As a senior clinician within the 111 service, they will have clinical oversight of the risk assessments, respond to urgent need for assessment and provide clinical supervision to junior team members as well as completing the quality checks required and the data pulling for the national 111 reviews.
They will complete service audits and provide action plans to address any issues identified. They will assist callers to manage their distress and challenges/difficulties which they might be struggling to deal with and identify immediate and non-immediate responses to 111/crisis line triage assessments. They will provide risk assessment to any caller who may require urgent assessment, or any call which the appropriate response is unclear.
Main duties of the job
o When a person calls 111/Crisis line, the post holder provide clinical risk and mental state triage and assessment.
o Provide emotional support, onward urgent referral, transfer to 999, when necessary, for callers who need emergency and urgent mental health support in a crisis 12 hours a day, seven days a week.
o The post holder will be expert in de-escalating crisis and supporting CYP and family/carers in distress and an emotional state.
o To work in partnership with others to assess and identify the child's/Young person's needs, taking into account parenting capacity, environmental as well as the child's/ Young person's needs.
About us
We are a part of an exciting expansion of Rise specialist services and the transformation of local service provisions for CYP in Crisis across Coventry and Warwickshire.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
These include:
- generous annual leave entitlement which increases during your time with us
- flexible working opportunities
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle.
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description
Job responsibilities
It is essential that you have professional registration such as nurse, social worker, occupational therapist, speech and language therapist or psychotherapist with experience of working with children and adolescents.
You should be able to demonstrate holistic care and risk management for the CYP and their family.
You also must be/have:
- Motivated
- Able to demonstrate a non judgemental and empathetic approach to service users
- Personal resilience
- Engaging, open, reliable, and punctual
- The ability to demonstrate and apply understanding of safety issues
- The ability to demonstrate and apply problem solving skills to a variety of situations
- Able to drive
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
Job description
Job responsibilities
It is essential that you have professional registration such as nurse, social worker, occupational therapist, speech and language therapist or psychotherapist with experience of working with children and adolescents.
You should be able to demonstrate holistic care and risk management for the CYP and their family.
You also must be/have:
- Motivated
- Able to demonstrate a non judgemental and empathetic approach to service users
- Personal resilience
- Engaging, open, reliable, and punctual
- The ability to demonstrate and apply understanding of safety issues
- The ability to demonstrate and apply problem solving skills to a variety of situations
- Able to drive
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
Person Specification
Qualifications
Essential
- Appropriate professional qualification ie clinical psychologist, registered nurse, psychotherapist
- Evidence of post registration training to masters level or equivalent
Knowledge and Skills
Essential
- Skilled in the use of complex methods of psychological assessment, intervention and management
- Specialist Knowledge of the range of young people's mental health problems and mental health services
- Knowledge of a range of models currently used in Child & Adolescent Mental Health Services
- Ability to deliver evidence based therapeutic interventions
- Ability to demonstrate competence in at least one form of evidence based psychological therapy
- Knowledge of recent changes and current issues in mental health service provision
Experience
Essential
- Experience of collaborative multi-disciplinary and multi-agency work
- Significant experience as a clinician in Child & Adolescent Mental Health Services
- Expertise in child & adolescent mental health service provision
other
Essential
- Ability to travel independently in a timely manner
Person Specification
Qualifications
Essential
- Appropriate professional qualification ie clinical psychologist, registered nurse, psychotherapist
- Evidence of post registration training to masters level or equivalent
Knowledge and Skills
Essential
- Skilled in the use of complex methods of psychological assessment, intervention and management
- Specialist Knowledge of the range of young people's mental health problems and mental health services
- Knowledge of a range of models currently used in Child & Adolescent Mental Health Services
- Ability to deliver evidence based therapeutic interventions
- Ability to demonstrate competence in at least one form of evidence based psychological therapy
- Knowledge of recent changes and current issues in mental health service provision
Experience
Essential
- Experience of collaborative multi-disciplinary and multi-agency work
- Significant experience as a clinician in Child & Adolescent Mental Health Services
- Expertise in child & adolescent mental health service provision
other
Essential
- Ability to travel independently in a timely manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
