Job summary
Admin Support - Band 2
37.5 Hours Per Week
Adult Mental Health.
Coventry and Warwickshire Partnership Trust are looking for an enthusiastic and self-motivated individual to join our admin team supporting our Adult Mental Health services based at The Railings, Rugby.
The post holder will play an important role within the wider Admin Team to provide efficient and comprehensive administrative support for the service. You will work within a skilled mixed Admin Team in the building to support admin and clinical services and duties will include telephone bookings and queries , scanning , uploading to our system and sending out appointment letters. You will have excellent communication skills as you will be liaising with internal and external agencies, other staff members, parents/carers and patients.
Main duties of the job
We are looking for a compassionate approach to supporting patient care and service improvements. You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. The essential requirements of this post are a good telephone manner, high level communication skills and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. We have a full electronic patient record system which is central to our work, so accurate record keeping is critical, and you must be able to concentrate in a busy working environment.
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
These include:
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description
Job responsibilities
The overall activities of the post-holder will include -
Providing an efficient and professional administrative/reception service across all services in the building
Handling all aspects of patient appointments via the telephone and face to face
- Cancelling and re-booking clinics / appointments as delegated by Supervisor / Line Manager
- Taking detailed messages via telephone or on reception, dealing with them in a timely and efficient way and refer as appropriate
- Ensuring appropriate care records and files are available to clinicians (e.g. for inpatient and outpatient appointments and for ad hoc requests)
- Accurately inputting confidential data using a variety of Trust IT systems in a timely way.
- Booking interpreters and transport for patients as required
- Providing flexible administrative and reception cover as required to meet the needs of the services. This might occasionally involve working at another base in the local area during cross cover arrangements.
- Receive and open incoming post and take action as required
Job description
Job responsibilities
The overall activities of the post-holder will include -
Providing an efficient and professional administrative/reception service across all services in the building
Handling all aspects of patient appointments via the telephone and face to face
- Cancelling and re-booking clinics / appointments as delegated by Supervisor / Line Manager
- Taking detailed messages via telephone or on reception, dealing with them in a timely and efficient way and refer as appropriate
- Ensuring appropriate care records and files are available to clinicians (e.g. for inpatient and outpatient appointments and for ad hoc requests)
- Accurately inputting confidential data using a variety of Trust IT systems in a timely way.
- Booking interpreters and transport for patients as required
- Providing flexible administrative and reception cover as required to meet the needs of the services. This might occasionally involve working at another base in the local area during cross cover arrangements.
- Receive and open incoming post and take action as required
Person Specification
QUALFICATIONS
Essential
- Good general education including English & Maths
KNOWLEDGE & SKILLS
Essential
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Ability to manage and prioritise own workload/use own initiative
- Good organisation skills and ability to multitask
- Ability to problem solve
- Understand confidentiality and apply the principles in every day working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
EXPERIENCE
Essential
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of using Trust IT systems
- Experience of working in a busy office / customer care environment
- Experience of working in Healthcare
Personal Attributes
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
Person Specification
QUALFICATIONS
Essential
- Good general education including English & Maths
KNOWLEDGE & SKILLS
Essential
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Ability to manage and prioritise own workload/use own initiative
- Good organisation skills and ability to multitask
- Ability to problem solve
- Understand confidentiality and apply the principles in every day working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
EXPERIENCE
Essential
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of using Trust IT systems
- Experience of working in a busy office / customer care environment
- Experience of working in Healthcare
Personal Attributes
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
