Job summary
Coventry and Warwickshire Partnership Trust are looking for an enthusiastic and self-motivated individual to join our RISE Services as a Admin Support on a full-time basis, within the Intervention Pathway Hub Team.
The post holder will have excellent organisational skills, effective communication skills and the ability to be innovative in regards to the way in which clinical assessments and interventions are co-ordinated.
You will play important roles supporting our Child and Adolescent Mental Health Service and will be base cover activity within the the RISE Specialist Mental Health Services.
This role will be office based at The Abbey RISE Centre in Nuneaton.
Please note this role is for 6 month's fixed term.
Main duties of the job
Supporting with a range of administrative tasks to support Clients waiting for Intervention within the Specialist Mental Health Service. Providing effective communication and problem solving both face to face, via email and via telephone.Taking detailed messages and dealing with them in a timely and efficient way and refer as appropriate. Creating and sending letters, leaflets and additional information. Overseeing waiting list activity, ensuring information is recorded accurately. Submitting referrals and recording activity from partner agencies.
About us
RISE is made up of several different services, each led by mental health specialists, who work with other local services and professionals to support Young people and their families. This is an exciting opportunity to join our RISE Services.
RISE aims to build resilience and empower children and young people (as well as the adults in their lives) to know where to go for help and advice.
The Intervention Pathway Hub Team strives to support an efficient and transparent intervention pathway for young people and families, through Specialist Mental Health Services in RISE, alongside providing accurate data to assist future developments.
Job description
Job responsibilities
For more information on this role please see the attached Job description and Personal Specification.
This role will be office based at The Abbey RISE Centre in Nuneaton.
Please note this role is for 6 month's fixed term.
Job description
Job responsibilities
For more information on this role please see the attached Job description and Personal Specification.
This role will be office based at The Abbey RISE Centre in Nuneaton.
Please note this role is for 6 month's fixed term.
Person Specification
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths)
Desirable
- QCF Business Administration or Customer Services Level 2
Knowlede and Skills
Essential
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Ability to manage and prioritise own workload/use own initiative, Problem Solving skills, Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision
- Good organisation skills and ability to multitask, Attention to detail
Analytical and Judgement Skills
Essential
- Ability to recognise situations that should be referred onto the Supervisor / Line Manager and take prompt and appropriate action.
Experience
Essential
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
Desirable
- Experience of using Trust IT systems
- Experience of working in a busy office / customer care environment
- Experience of working in Healthcare
Personal Attributes
Essential
- Confident in dealing with people at all levels
- Work effectively and flexibly as part of a team to meet the needs of the services
Desirable
- Ability to work in stressful and high pressure environments.
Person Specification
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths)
Desirable
- QCF Business Administration or Customer Services Level 2
Knowlede and Skills
Essential
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Ability to manage and prioritise own workload/use own initiative, Problem Solving skills, Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision
- Good organisation skills and ability to multitask, Attention to detail
Analytical and Judgement Skills
Essential
- Ability to recognise situations that should be referred onto the Supervisor / Line Manager and take prompt and appropriate action.
Experience
Essential
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
Desirable
- Experience of using Trust IT systems
- Experience of working in a busy office / customer care environment
- Experience of working in Healthcare
Personal Attributes
Essential
- Confident in dealing with people at all levels
- Work effectively and flexibly as part of a team to meet the needs of the services
Desirable
- Ability to work in stressful and high pressure environments.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
