Job summary
Admin Support - Band 2
Full time, fixed term contract for 6 months - based at Parkside House, Quinton Road, Coventry, CV1 2NJ.
The working pattern for this post is Monday to Friday 9am to 5pm
Coventry and Warwickshire Partnership NHS Trust is looking for an enthusiastic and self-motivated person to join our RISE Children's Services Team.
Main duties of the job
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
The post holder will play an important role supporting the Medical Secretaries and Admin Team. You will require excellent customer services skills as you will be taking telephone calls from Parent's/Carers . You will also provide efficient and comprehensive administrative support to Medical Secretaries, Medics and managers and will work within an integrated and skill mixed admin team across the building to support clinical service delivery.
About us
The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services tochildren, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in someof our specialist services, we see on average around 5,000 patients every day.
Job description
Job responsibilities
We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. Knowledge and experience in customer care as well as previous reception duties would be an advantage.
Applicants will need to be computer literate in Word, Excel and electronic mail with excellent accuracy in data input. You must have the ability to multi task, manage and prioritise your own workload and be able to work on both your own initiative and as part of a team.
We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.
This is an excellent opportunity for a self-motivated and enthusiastic individual who wishes to gain experience in an administrative role in the NHS.
Job description
Job responsibilities
We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. Knowledge and experience in customer care as well as previous reception duties would be an advantage.
Applicants will need to be computer literate in Word, Excel and electronic mail with excellent accuracy in data input. You must have the ability to multi task, manage and prioritise your own workload and be able to work on both your own initiative and as part of a team.
We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.
This is an excellent opportunity for a self-motivated and enthusiastic individual who wishes to gain experience in an administrative role in the NHS.
Person Specification
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths)
Knowledge and Skills
Essential
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Understand confidentiality and apply the principles in every day working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
Experience
Essential
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
Personal Attributes
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
- Must be able to demonstrate an understanding of equality and diversity
Person Specification
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths)
Knowledge and Skills
Essential
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Understand confidentiality and apply the principles in every day working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
Experience
Essential
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
Personal Attributes
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
- Must be able to demonstrate an understanding of equality and diversity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
