Job summary
Medical Secretary, RISE team at Whitestone Clinic, Nuneaton. Full Time 37.5 hours per week
An exciting opportunity is available for individuals with excellent secretarial and organisational skills to join our RISE Team.
Main duties of the job
The post holder will play an important role within the RISE Admin Team, providing an efficient and comprehensive secretarial service to two Consultant Psychiatrists in our RISE Service, acting as a first point of contact for service users, staff and stakeholders, exercising judgement and resolving problems. Previous Medical Secretarial experience would be an advantage but is not essential.
You will work within an integrated and skill mixed Admin Team for the building, providing complex admin support and coordinating the admin support required by the clinical services. You will manage the Admin Team based at Whitestone Clinic which comprises of three Team Secretaries and two Admin Support colleagues, so line management experience would be an advantage. You will be required to delegate tasks as appropriate to effectively and efficiently support clinical service delivery.
About us
The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services tochildren, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in someof our specialist services, we see on average around 5,000 patients every day.
Job description
Job responsibilities
We are seeking motivated individuals to motivate the admin team on a day to day basis to work together as an integrated team across the building. You will support the standardisation of admin support across the Trust to improve the efficiency and effectiveness of the admin support received by clinical services.
You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. We are looking for individuals with a positive approach to change who are supportive of service improvements.
This is an excellent opportunity for a self-motivated and enthusiastic individual who wishes to provide complex admin support to Consultant Psychiatrists and their clinical teams.
Job description
Job responsibilities
We are seeking motivated individuals to motivate the admin team on a day to day basis to work together as an integrated team across the building. You will support the standardisation of admin support across the Trust to improve the efficiency and effectiveness of the admin support received by clinical services.
You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. We are looking for individuals with a positive approach to change who are supportive of service improvements.
This is an excellent opportunity for a self-motivated and enthusiastic individual who wishes to provide complex admin support to Consultant Psychiatrists and their clinical teams.
Person Specification
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths A-C)
- QCF Business Administration Level 3
- QCF Customer Service Level 3
- QCF Team Leading Level 2 / First Line Management Level 3
Knowledge and Skills
Essential
- Articulate with excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills
- Ability to manage and prioritise own and other's workload and use own initiative
- Ability to work autonomously
- Excellent organisation skills and ability to multitask
- Excellent time management skills ability to prioritise conflicting demands in order to meet deadlines
- Excellent knowledge and understanding of reception / office procedures
- Ability to take and transcribe notes of meetings in a timely manner
- Ability to audio-type
- Ability to establish and maintain relevant recording and information systems
- Ability to problem solve and deal professionally with complaints
- Understand confidentiality and apply the principles in every day working practice
- Knowledge of medical terminology
Experience
Essential
- Competent working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
- Experience of working in a busy office / customer care environment
- Experience of working in Healthcare
- Experience of working in a supervisory role and delegating work
- Medical secretarial experience
Personal Attributes
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Ability to travel to multiple sites
Person Specification
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths A-C)
- QCF Business Administration Level 3
- QCF Customer Service Level 3
- QCF Team Leading Level 2 / First Line Management Level 3
Knowledge and Skills
Essential
- Articulate with excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills
- Ability to manage and prioritise own and other's workload and use own initiative
- Ability to work autonomously
- Excellent organisation skills and ability to multitask
- Excellent time management skills ability to prioritise conflicting demands in order to meet deadlines
- Excellent knowledge and understanding of reception / office procedures
- Ability to take and transcribe notes of meetings in a timely manner
- Ability to audio-type
- Ability to establish and maintain relevant recording and information systems
- Ability to problem solve and deal professionally with complaints
- Understand confidentiality and apply the principles in every day working practice
- Knowledge of medical terminology
Experience
Essential
- Competent working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
- Experience of working in a busy office / customer care environment
- Experience of working in Healthcare
- Experience of working in a supervisory role and delegating work
- Medical secretarial experience
Personal Attributes
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Ability to travel to multiple sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
