Job summary
Coventry and Warwickshire Partnership Trust are looking for an enthusiastic and self-motivated individual to join our RISE Services as a Waiting List Manager on a full-time basis, within the Intervention Pathway Hub Team.
The post holder will have excellent organisational skills, effective communication skills and the ability to be innovative in regards to the way in which clinical assessments and interventions are co-ordinated.
You will play important roles supporting our Child and Adolescent Mental Health Service and will be base cover activity within the the RISE Specialist Mental Health Services.
Previous applicants need not apply.
Main duties of the job
The post holder will be responsible for ensuring the Specialist Mental Health activity is co-ordinated and recorded. To ensure that there is the provision of a specialist effective, multi-skilled, flexible administrative capability to support requirements. To ensure efficient processes and systems are in place, making effective use the Trust's Business systems and rules; to support the Business Manager / Operational Service.
The post holder will line manage a team of administrative staff, contribute to data collection and reporting processes and enable flow for the Young People and their Families accessing the service.
About us
RISE is made up of several different services, each led by mental health specialists, who work with other local services and professionals to support Young people and their families. This is an exciting opportunity to join our RISE Services.
RISE aims to build resilience and empower children and young people (as well as the adults in their lives) to know where to go for help and advice.
The Intervention Pathway Hub Team strives to support an efficient and transparent intervention pathway for young people and families, through Specialist Mental Health Services in RISE, alongside providing accurate data to assist future developments.
Job description
Job responsibilities
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
Job description
Job responsibilities
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
Person Specification
Qualifications
Essential
- English and Maths GCSE grades A-C or or equivalent qualification/ experience/ willing to work towards completion of this.
- Good understanding of a range of business support processes.
- Proven ability to prioritise and organise own workload and others
- Able to use initiative to recommend improvements to administrative processes
- Excellent time management skills
- Ability to work under pressure
- Good understanding of administrative processes within the NHS
- Intermediate skills in Microsoft Office products, particularly Excel
Desirable
- Qualifications in business administration, or business studies subjects (eg. NVQ 4 level or equivalent).
Experience
Essential
- Previous supervisory or team management experience of administration activities
- Previous experience of providing confidential meeting support
- Experience of developing and improving business/administrative systems and processes
- Experience of monitoring targets
- Experience of analysing and interpreting data
- Experience of using Excel to present complex data
Personal Attibutes
Essential
- Excellent interpersonal skills, including effective communication, both written and verbal, and negotiation skills
- Ability to motivate and encourage others
- Able to build relationships with all levels of staff.
- Confident ability to make use of IT
Other
Essential
- Car driver with access to an independent means of transport
Person Specification
Qualifications
Essential
- English and Maths GCSE grades A-C or or equivalent qualification/ experience/ willing to work towards completion of this.
- Good understanding of a range of business support processes.
- Proven ability to prioritise and organise own workload and others
- Able to use initiative to recommend improvements to administrative processes
- Excellent time management skills
- Ability to work under pressure
- Good understanding of administrative processes within the NHS
- Intermediate skills in Microsoft Office products, particularly Excel
Desirable
- Qualifications in business administration, or business studies subjects (eg. NVQ 4 level or equivalent).
Experience
Essential
- Previous supervisory or team management experience of administration activities
- Previous experience of providing confidential meeting support
- Experience of developing and improving business/administrative systems and processes
- Experience of monitoring targets
- Experience of analysing and interpreting data
- Experience of using Excel to present complex data
Personal Attibutes
Essential
- Excellent interpersonal skills, including effective communication, both written and verbal, and negotiation skills
- Ability to motivate and encourage others
- Able to build relationships with all levels of staff.
- Confident ability to make use of IT
Other
Essential
- Car driver with access to an independent means of transport
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
