Business Support Officer

Job description

Job responsibilities

The post holder will need to work on their own initiative, with the ability to prioritise and manage competing demands, confident in problem solving and making informed decisions, attention to detail and effectively recording accurate data in a timely manner is a key requisite of this post.

The post will be varied and include, diary management, organise and coordinate routine and urgent meetings, room bookings, minute taking, managing the recruitment process via TRAC, organising and recording supervisions and PDRs and updating ESR, maintaining e-rosters with annual leave requests and sickness reporting.

Applicants will need to be computer literate in the use of Microsoft word/outlook and experienced in using Excel spreadsheets will also be an advantage. Being able to demonstrate proficient use of TRAC and ESR/e-roster systems will be beneficial, but not essential as training will be provided.

Although the Business Support Officer post will be part of the overall admin team based at the locality, they will have very limited patient access and dedicated to the requirements of the Clinical Team Managers on a day-to-day basis, but line managed by the Locality Admin Co-ordinator, who will provide training, supervision and appraisal reviews.

This role requires you to help improve the efficiency and effectiveness of clinical services and we are looking for individuals with a positive approach to change and supportive of service improvements.

Person Specification

Qualifications

Essential

• Good General Education (eg. GCSE English and Maths A-C)
• QCF Business Administration Level 2 or equivalent qualification / experience/ willing to work towards completion of this
• QCF Customer Service Level 2 or equivalent qualification / experience/ willing to work towards completion of this

Knowledge & Skills

Essential

• Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Advanced keyboard / IT skills Including audio typing
• Ability to manage and prioritise own and other's workload and use own initiative
• Good organisation skills and ability to multitask
• Good time management skills
• Ability to take and transcribe notes of meetings in a timely manner
• Ability to maintain relevant recording and information systems
• Understand confidentiality and apply the principles in every day working practice

Experience

Essential

• Experience of working in a busy office / customer care environment

Personal Attributes

Essential

• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels
• Trust Values
• Ability to travel to multiple sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

Swanswell Point

Stoney Stanton Road

Coventry

CV1 4FS

Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)