Admin Support - Band 2 FTC

Coventry and Warwickshire Partnership Trust

Information:

This job is now closed

Job summary

This post is for one full-time 9 months Fixed Term Contract

Working from Wayside house -this role is not hybrid.

Please note previous applicants need not apply

Coventry and Warwickshire Partnership Trust are looking for an enthusiastic and self-motivated individuals to join our admin team.

The post holder will play an important role within the wider Neurodevelopmental service admin team to provide efficient and comprehensive administrative support to clinicians and managers along with supporting patients. You will work within a skilled mixed Admin Team in the building to support admin and clinical services and duties will include, data inputting, telephone queries, care records management, scanning and filing.

Main duties of the job

We are looking for an individual with a positive and compassionate approach to supporting patient care and service improvements. You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

About us

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:

  • generous annual leave entitlement which increases during your time with us
  • excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
  • salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
  • discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
  • wellbeing support, including an in-house counselling service, external helpline and more
  • staff networks and support group

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Date posted

04 June 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

444-6336649-BL

Job locations

Wayside House

Wilson Lane

Coventry

CV6 6NY


Job description

Job responsibilities

The essential requirements of this post are good telephone manner, confident with the use of excel, high-level communication skills and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. We have a full electronic patient record system which is central to our work, so accurate record keeping is critical, and you must be able to concentrate in a busy working environment.

Job description

Job responsibilities

The essential requirements of this post are good telephone manner, confident with the use of excel, high-level communication skills and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. We have a full electronic patient record system which is central to our work, so accurate record keeping is critical, and you must be able to concentrate in a busy working environment.

Person Specification

Qualifications

Essential

  • Good General Education (eg. GCSE English and Maths)or equivalent qualification/ experience/ willing to work towards completion of this
  • QCF Business Administration Level 2 or equivalent qualification/ experience/ willing to work towards completion of this
  • QCF Customer Service Level 2 or equivalent qualification/ experience/ willing to work towards completion of this

Knowledge and Skills

Essential

  • Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • Standard keyboard / IT skills
  • Ability to manage and prioritise own workload/use own initiative
  • Good organisation skills and ability to multitask
  • Ability to deal professionally with enquiries from staff, service users and stakeholders
  • Ability to pay attention to detail where there are predictable interruptions to the work pattern
  • Understand confidentiality and apply the principles in every day working practice

Experience

Essential

  • Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
Person Specification

Qualifications

Essential

  • Good General Education (eg. GCSE English and Maths)or equivalent qualification/ experience/ willing to work towards completion of this
  • QCF Business Administration Level 2 or equivalent qualification/ experience/ willing to work towards completion of this
  • QCF Customer Service Level 2 or equivalent qualification/ experience/ willing to work towards completion of this

Knowledge and Skills

Essential

  • Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • Standard keyboard / IT skills
  • Ability to manage and prioritise own workload/use own initiative
  • Good organisation skills and ability to multitask
  • Ability to deal professionally with enquiries from staff, service users and stakeholders
  • Ability to pay attention to detail where there are predictable interruptions to the work pattern
  • Understand confidentiality and apply the principles in every day working practice

Experience

Essential

  • Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

Wayside House

Wilson Lane

Coventry

CV6 6NY


Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

Wayside House

Wilson Lane

Coventry

CV6 6NY


Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Senior Admin Lead

Irene Godson

irene.godson@covwarkpt.nhs.uk

Date posted

04 June 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

444-6336649-BL

Job locations

Wayside House

Wilson Lane

Coventry

CV6 6NY


Supporting documents

Privacy notice

Coventry and Warwickshire Partnership Trust's privacy notice (opens in a new tab)