Community Mental Health Team Receptionist/Admin Support

Coventry and Warwickshire Partnership Trust

Information:

This job is now closed

Job summary

Band 2 - Receptionist/Admin Support 37.5 hrs/week - Monday to Friday

An exciting opportunity is now available within our Community Mental Health Team based at Swanswell Point, Coventry. You will be part of a small dedicated admin team, supporting the Adult Community Mental Health Services with delivering clinical out-patient and home treatment care to the local Coventry communities.

Main duties of the job

We're looking for applicants ideally with previous admin/reception experience to join our current admin team in providing efficient and comprehensive administrative support to clinicians and managers, supporting the growing demand for provision of care within adult mental health services.

We are looking for someone who is friendly and approachable with effective communication skills, who can build good working relationships within a fast-paced environment. As well as being a team player, we seek applicants who can demonstrate sensitivity/confidentiality due to the nature of the service and able to work autonomously with a flexible approach and strong work ethic to prioritise and multi-task.

About us

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:

  • generous annual leave entitlement which increases during your time with us
  • excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
  • salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
  • discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
  • wellbeing support, including an in-house counselling service, external helpline and more
  • staff networks and support groups

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Date posted

26 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

444-6246999-CG

Job locations

Swanswell Point

Stoney Stanton Road

Coventry

CV1 4FS


Job description

Job responsibilities

Providing effective reception support within a busy out-patients service, dealing with patient facing and clinical team queries, managing complex phone queries and providing comprehensive message taking. Accurate data inputting/management of our electronic care records system (Carenotes), managing clinic room bookings, sending appointment letters, scanning, uploading, printing, as well as other general day to day admin duties and the ability to exercise judgement and work unsupervised to meet deadlines.

Skills and Experience: Knowledge and experience of Microsoft Office systems is essential whilst training will be provided for in-house systems and processes such as Carenotes, etc.

You may be required to travel to attend training, for which travel expenses would be paid.

Job description

Job responsibilities

Providing effective reception support within a busy out-patients service, dealing with patient facing and clinical team queries, managing complex phone queries and providing comprehensive message taking. Accurate data inputting/management of our electronic care records system (Carenotes), managing clinic room bookings, sending appointment letters, scanning, uploading, printing, as well as other general day to day admin duties and the ability to exercise judgement and work unsupervised to meet deadlines.

Skills and Experience: Knowledge and experience of Microsoft Office systems is essential whilst training will be provided for in-house systems and processes such as Carenotes, etc.

You may be required to travel to attend training, for which travel expenses would be paid.

Person Specification

Desirable

Essential

  • Good General Education (eg. GCSE English and Maths A-C)
  • Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)

Desirable

  • Good organisation skills and ability to multitask
  • Experience of working in a busy office / customer care environment
  • Previous NHS Administration experience
  • Good time management skills
  • Good knowledge and understanding of reception / office procedures
  • Ability to maintain relevant recording on information systems
  • Understand confidentiality and apply the principles in every day working practice
Person Specification

Desirable

Essential

  • Good General Education (eg. GCSE English and Maths A-C)
  • Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)

Desirable

  • Good organisation skills and ability to multitask
  • Experience of working in a busy office / customer care environment
  • Previous NHS Administration experience
  • Good time management skills
  • Good knowledge and understanding of reception / office procedures
  • Ability to maintain relevant recording on information systems
  • Understand confidentiality and apply the principles in every day working practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

Swanswell Point

Stoney Stanton Road

Coventry

CV1 4FS


Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

Swanswell Point

Stoney Stanton Road

Coventry

CV1 4FS


Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Senior Admin Lead

Sinead McCristall

07818561769

Date posted

26 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

444-6246999-CG

Job locations

Swanswell Point

Stoney Stanton Road

Coventry

CV1 4FS


Supporting documents

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