Job summary
Admin Support - Band 2
37.5 Hours Per Week
To Support between Newfield House and Tile Hill Health Centre
Support Services - Community Health and Wellbeing Out of Hospital Services
Coventry and Warwickshire Partnership Trust are looking for an enthusiastic and self-motivated individual to join our admin team in supporting our Out of Hospital Teams based at Newfield House and Tile Hill health Centre.
The post holders will play an important role within the wider Admin Team to provide efficient and comprehensive administrative support for the Community District Nursing team. You will work within a skilled mixed Admin Team in the building to support admin and clinical services and duties will include telephone calls and queries , scanning , uploading of Documentation onto our system and support the District Nurses with supplies. You will need to have excellent communication skills as you will be liaising with internal and external agencies, other staff members, carers and patients.
Main duties of the job
We are looking for a compassionate approach to supporting patient care and service improvements. You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. The essential requirements of this post are good telephone manner, high level communication skills and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. We have a full electronic patient record system which is central to our work, so accurate record keeping is critical, and you must be able to concentrate in a busy working environment.
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
About us
At Coventry and Warwickshire Partnership Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities. These include:
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- generous annual leave entitlement which increases during your time with us
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description
Job responsibilities
Coventry and Warwickshire Partnership NHS Trust (CWPT) has taken the decision to no longer continue to provide Adult Physical Community Services, as there are more suitable providers within the wider NHS local system.
Following a review of suitable providers to take forward the contract, the Coventry and Warwickshire Integrated Care Board (ICB) has confirmed its intention to award the contract for the provision of Adult Physical Community Services to University Hospitals Coventry & Warwickshire NHS Trust (UHCW). This change is anticipated to take effect from 1st July 2024.
Your application to work in Adult Physical Community Services will not be adversely impacted by the change in provider. Should you commence employment prior to the transfer, your contract of employment (that is your terms and conditions of service as at the point of transfer) will automatically transfer to the new organisation, under the "Transfer of Undertakings (Protection of Employment) Regulations 2006" (TUPE) as amended by the "Collective Redundancies and Transfer of Undertakings (Protection of Employment) (Amendment) Regulations 2014".
Should you commence employment after the transfer, your contract of employment will be issued by the new provider of Adult Physical Community Services.
Job description
Job responsibilities
Coventry and Warwickshire Partnership NHS Trust (CWPT) has taken the decision to no longer continue to provide Adult Physical Community Services, as there are more suitable providers within the wider NHS local system.
Following a review of suitable providers to take forward the contract, the Coventry and Warwickshire Integrated Care Board (ICB) has confirmed its intention to award the contract for the provision of Adult Physical Community Services to University Hospitals Coventry & Warwickshire NHS Trust (UHCW). This change is anticipated to take effect from 1st July 2024.
Your application to work in Adult Physical Community Services will not be adversely impacted by the change in provider. Should you commence employment prior to the transfer, your contract of employment (that is your terms and conditions of service as at the point of transfer) will automatically transfer to the new organisation, under the "Transfer of Undertakings (Protection of Employment) Regulations 2006" (TUPE) as amended by the "Collective Redundancies and Transfer of Undertakings (Protection of Employment) (Amendment) Regulations 2014".
Should you commence employment after the transfer, your contract of employment will be issued by the new provider of Adult Physical Community Services.
Person Specification
QUALFICATIONS
Essential
- Good general education including English & Maths
- Administration NVQ Level 2/3 in Customer Service or equivalent experience.
KNOWLEDGE & SKILLS
Essential
- Effective communication skills
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Ability to manage and prioritise own workload/use own initiative
- Understand confidentiality and apply the principles in every day working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
EXPERIENCE
Essential
- IT literate with Word, Excel and Microsoft outlook
- Experience in problem solving
- Experience of working in a busy office environment
Desirable
- Experience of working on a reception/busy office environment
Person Specification
QUALFICATIONS
Essential
- Good general education including English & Maths
- Administration NVQ Level 2/3 in Customer Service or equivalent experience.
KNOWLEDGE & SKILLS
Essential
- Effective communication skills
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Ability to manage and prioritise own workload/use own initiative
- Understand confidentiality and apply the principles in every day working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
EXPERIENCE
Essential
- IT literate with Word, Excel and Microsoft outlook
- Experience in problem solving
- Experience of working in a busy office environment
Desirable
- Experience of working on a reception/busy office environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
