Job summary
The post holder will be required to work with the Patient flow team to support with Safe patient discharge from Acute Mental Health inpatient wards and will support step down provision Care Bright. The Patient flow team liaises with all services and agencies to ensure that patient discharges are timely and any barriers to discharge are identified early and resolved.
The post holder will have delegated responsibility for some aspects of the delivery of the service, under the supervision of qualified practitioners.
The post holder will attend the escalation meetings and ensure that the patient flow spreadsheet is updated from these with the accurate information discussed. They will adhere to all relevant trust polices will and work as part of a team managing their own time and organise workload balancing competing and conflicting priorities.
The post holder may be required to liaise with various teams, agencies, patients and carers under the supervision of a qualified practitioner.
The post is designed to deliver a dual function of clinical and administrative support to the team and will include responsibilities in both clinical and non-clinical function.
The post holder and team will be required to work to the organisation's flexible and agile working policy and to uphold the vision and values of the organisation.
The post holder will be required to undertake delegated responsibilities as required.
Main duties of the job
- Provide an administrative service including word processing, drafting, and producing for example, meeting notes, reports, and letters and business documents
- Undertaking general office duties as required including filing, collating and distributing information, receipt and distribution of mail
- To operate and maintain electronic systems as required
- Maintain all spread sheets and databases including the production of regular information reports
- Use own initiative to meet tight deadlines
- Provide flexible administrative and clinical cover as required
- To undertake initial triage of referrals, gathering information from a variety of sources, including the patient the post holder may spend a number of hours with individuals who are acutely mentally ill.
- To feedback clinical information to the team and to undertake clinical support activity as requested
- To maintain contemporaneous clinical documentation utilising electronic and other means with appropriate supervisions and support
About us
Annual leave starting at 27 days + 8 BHs, rising to 33 days + 8,
Generous pension scheme,
Childcare vouchers,
Health and Wellbeing offers for staff,
Reimbursement of eye sight checks,
Employee assistance programme (counselling, financial/legal support, etc),
On-line learning + qualification development programmes,
Coaching support,
Success awards, including long service vouchers, etc...
Job description
Job responsibilities
Communication
The post holder will:
- Communicate with both internal and external stakeholders, such as service users, carers, other teams, third sector and voluntary organisations
- Communicate effectively across a wide variety of settings, using tact and diplomacy in response to situations, some of which may have resulted from conflict
- Use their initiative and follow organisational procedures in crisis situations
- Apply communication skills which take account of other communication needs and which value difference
- Use both oral and written communication skills to communicate information within records and reports within their service area. This may also include the need to respond to questions and concerns from a variety of individuals and groups,.
- Comply with local and Trust policies and procedures regarding appropriate communication
- Be required to attend and contribute to service user reviews within the team
- To communicate safeguarding concerns following appropriate procedures as they arise
Analytical and Judgemental Skills / Freedom to Act
The post holder will:
- Act within the limits of their competency and authority
- Make use of a supervisor and supervisory sessions to enable development of their competency and in order to ensure that they work reliably, consistently, effectively, ethically and safely
- Ensure that practice reflects up to date information and policies.
Planning and Organisational Skills
- The post holder will undertake routine management and organisation of their own time and activities to support the completion of their designated role within the team.
Physical Skills
- The post holder will be required to undertake MAPA training to a level appropriate to the environment as detected by the line manager.
- Have a good working knowledge of all aspects of Microsoft office and relevant clinical system used within the trust.
- Have the ability to use IT systems sensibly and purposefully to meet the needs of the role and will be required to utilise systems safely and securely in line with the organisational guidelines
- Attend annual training and undertake life support training commensurate with the role where necessary
Responsibility for Patient/Clients
- Support the process of clinical assessment and discharge planning of service users as directed by the designated lead clinician
- Work within their own level of competence to support the Patient Flow Team.
- To implement specific aspects of the discharge process and contribute to evaluation and discharge decisions
- Promote and support the physical health and wellbeing of individuals in a holistic way utilising the principles of Making Every Contact Count
- To support individuals and services (services users, their family, their significant other) with their requirements for information
- Provide advice and information as appropriate to enable the individual to manage their condition by adopting a suitable lifestyle to optimise their health and wellbeing
- Work with service providers to enable them to support services users to access and use services in a way which respects their values and supports their rights
- Once a decision has been made by an appropriate practitioner, support the transfer/discharge of individuals from or between health care services, in line with the relevant team and organisational policies
- Support the effectiveness of therapeutic interventions in relation to supporting the recovery and wellbeing of service users
- Be required to support the safeguarding of individuals
Policy and Service Responsibilities
The post holder will:
- Be required to comply, within their own level of competence, with legal requirements for maintaining confidentiality in healthcare. This covers all aspects of an individuals information, data and other resources relevant to their healthcare activities
- Ensure that their actions reduce risks to health and safety
- Be required to work to all local and organisational policies and procedures
Responsibility for Financial and Physical Resources
- The post holder will be required to work within their own personal duty of care, in line with organisational policy when handling money, medical devices and using mobile telephones.
Responsibility for Staff
- Be required to reflect on and evaluate their own values, priorities, interests and effectiveness
- Actively participate in supervisory sessions in line with organisational policy
- Reflect on their development and maintain own skills and practice by continued learning and development
- Be required to attend training as required and apply learning in practice
- Support and welcome to learners in the working environment and within their level of competence
- The post holder will gather, store and communicate information relevant to their role
- At all times the post holder must only access information relevant and appropriate to role
Research and Development
- Participate in staff surveys and routine audits of own work as and when required
Physical Effort
- The post holder will be expected to drive to locations associated with the clinical delivery of the service
Mental Effort
- The post holder will be required to work in a variety of settings which may be busy and demanding. This will require the post holder to conduct themselves in a professional manner at all times
- Frequent requirement for concentration with some interruptions which means the post holder will change from one task to another on a regular basis for example when checking clinical records.
Emotional Effort
The post holder will:
- Promote effective communication and relationships with people who are troubled or distressed
- As part of an overall programme of work, be required to establish, sustain and disengage from professional relationships.
Working Conditions
The post holder will:
- Be required to comply with Trust policy in relation to infection control, which includes hazardous waste, hand washing and disposal of sharps
- Be required to work in an agile manner in response to the needs of the service
- May be occasionally exposed to unpleasant working conditions i.e. verbal aggression and other challenging behaviour
- Be required to have a current full driving licence and access to a vehicle for use during the working day.
Job description
Job responsibilities
Communication
The post holder will:
- Communicate with both internal and external stakeholders, such as service users, carers, other teams, third sector and voluntary organisations
- Communicate effectively across a wide variety of settings, using tact and diplomacy in response to situations, some of which may have resulted from conflict
- Use their initiative and follow organisational procedures in crisis situations
- Apply communication skills which take account of other communication needs and which value difference
- Use both oral and written communication skills to communicate information within records and reports within their service area. This may also include the need to respond to questions and concerns from a variety of individuals and groups,.
- Comply with local and Trust policies and procedures regarding appropriate communication
- Be required to attend and contribute to service user reviews within the team
- To communicate safeguarding concerns following appropriate procedures as they arise
Analytical and Judgemental Skills / Freedom to Act
The post holder will:
- Act within the limits of their competency and authority
- Make use of a supervisor and supervisory sessions to enable development of their competency and in order to ensure that they work reliably, consistently, effectively, ethically and safely
- Ensure that practice reflects up to date information and policies.
Planning and Organisational Skills
- The post holder will undertake routine management and organisation of their own time and activities to support the completion of their designated role within the team.
Physical Skills
- The post holder will be required to undertake MAPA training to a level appropriate to the environment as detected by the line manager.
- Have a good working knowledge of all aspects of Microsoft office and relevant clinical system used within the trust.
- Have the ability to use IT systems sensibly and purposefully to meet the needs of the role and will be required to utilise systems safely and securely in line with the organisational guidelines
- Attend annual training and undertake life support training commensurate with the role where necessary
Responsibility for Patient/Clients
- Support the process of clinical assessment and discharge planning of service users as directed by the designated lead clinician
- Work within their own level of competence to support the Patient Flow Team.
- To implement specific aspects of the discharge process and contribute to evaluation and discharge decisions
- Promote and support the physical health and wellbeing of individuals in a holistic way utilising the principles of Making Every Contact Count
- To support individuals and services (services users, their family, their significant other) with their requirements for information
- Provide advice and information as appropriate to enable the individual to manage their condition by adopting a suitable lifestyle to optimise their health and wellbeing
- Work with service providers to enable them to support services users to access and use services in a way which respects their values and supports their rights
- Once a decision has been made by an appropriate practitioner, support the transfer/discharge of individuals from or between health care services, in line with the relevant team and organisational policies
- Support the effectiveness of therapeutic interventions in relation to supporting the recovery and wellbeing of service users
- Be required to support the safeguarding of individuals
Policy and Service Responsibilities
The post holder will:
- Be required to comply, within their own level of competence, with legal requirements for maintaining confidentiality in healthcare. This covers all aspects of an individuals information, data and other resources relevant to their healthcare activities
- Ensure that their actions reduce risks to health and safety
- Be required to work to all local and organisational policies and procedures
Responsibility for Financial and Physical Resources
- The post holder will be required to work within their own personal duty of care, in line with organisational policy when handling money, medical devices and using mobile telephones.
Responsibility for Staff
- Be required to reflect on and evaluate their own values, priorities, interests and effectiveness
- Actively participate in supervisory sessions in line with organisational policy
- Reflect on their development and maintain own skills and practice by continued learning and development
- Be required to attend training as required and apply learning in practice
- Support and welcome to learners in the working environment and within their level of competence
- The post holder will gather, store and communicate information relevant to their role
- At all times the post holder must only access information relevant and appropriate to role
Research and Development
- Participate in staff surveys and routine audits of own work as and when required
Physical Effort
- The post holder will be expected to drive to locations associated with the clinical delivery of the service
Mental Effort
- The post holder will be required to work in a variety of settings which may be busy and demanding. This will require the post holder to conduct themselves in a professional manner at all times
- Frequent requirement for concentration with some interruptions which means the post holder will change from one task to another on a regular basis for example when checking clinical records.
Emotional Effort
The post holder will:
- Promote effective communication and relationships with people who are troubled or distressed
- As part of an overall programme of work, be required to establish, sustain and disengage from professional relationships.
Working Conditions
The post holder will:
- Be required to comply with Trust policy in relation to infection control, which includes hazardous waste, hand washing and disposal of sharps
- Be required to work in an agile manner in response to the needs of the service
- May be occasionally exposed to unpleasant working conditions i.e. verbal aggression and other challenging behaviour
- Be required to have a current full driving licence and access to a vehicle for use during the working day.
Person Specification
Qualifications
Essential
- NVQ/QCF Level 3 or equivalent qualification or be working towards.
- Base level of theoretical knowledge of care procedures, clinical observations and the mental health act
- And/or equivalent level of experience in a health care/caring setting
Knowledge and Skills
Essential
- Good written communications
- Good verbal communications
- Effective organisational skills
- Ability to follow policies and procedures
Experience
Essential
- Experience in mental health care or caring from others
Person Specification
Qualifications
Essential
- NVQ/QCF Level 3 or equivalent qualification or be working towards.
- Base level of theoretical knowledge of care procedures, clinical observations and the mental health act
- And/or equivalent level of experience in a health care/caring setting
Knowledge and Skills
Essential
- Good written communications
- Good verbal communications
- Effective organisational skills
- Ability to follow policies and procedures
Experience
Essential
- Experience in mental health care or caring from others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
