Job summary
Admin Support Post - Band 3
37.5 hours per week
Newfield House , Kingfield Road, Coventry CV1 4NZ
We have a exciting opportunity to recruit a Band 3 within the Wheelchair Service , Admin Support, Out of Hospital Team.
We are looking for a dynamic individual with excellent communication and organisational skills to support the administration function within our Wheelchair Service at Newfield House
Main duties of the job
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
The successful candidates will provide an efficient and comprehensive administration service to support the wide range of clinicians within the teams. We are looking for individuals with a positive and compassionate approach to supporting patient care. They will work within a busy integrated and skill mixed Admin Team. They will need to be confident and empathetic in dealing with sensitive telephone calls and complaints, with an excellent telephone manner. The ability to work well as part of team is vital in this role as we rely on each other for support with work load and guidance with sensitive patient queries.
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
These include:
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description
Job responsibilities
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
We are looking for individuals with a positive and compassionate approach to supporting patient care. You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. The essential requirements of this post are good telephone manner, high level communication skills, typing letters and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. We have a full electronic patient record system which is central to our work, so accurate record keeping is critical and you must be able to concentrate in a busy working environment.
The successful candidate will be educated to GCSE level with an administration NVQ or QCF or equivalent experience. Excellent IT skills are essential, with experience of Word processing, excel data entry, email and audio typing. Previous experience of working within a health care setting would be desirable.
We are looking for individuals with a positive approach to change who are supportive of regular service improvements. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
Job description
Job responsibilities
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
We are looking for individuals with a positive and compassionate approach to supporting patient care. You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. The essential requirements of this post are good telephone manner, high level communication skills, typing letters and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. We have a full electronic patient record system which is central to our work, so accurate record keeping is critical and you must be able to concentrate in a busy working environment.
The successful candidate will be educated to GCSE level with an administration NVQ or QCF or equivalent experience. Excellent IT skills are essential, with experience of Word processing, excel data entry, email and audio typing. Previous experience of working within a health care setting would be desirable.
We are looking for individuals with a positive approach to change who are supportive of regular service improvements. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
Person Specification
Qualifications
Essential
- Good General Education (grade A-C)
- QCF Business Admin/Customer Service Level 2
Knowledge and Skills
Essential
- Excellent Communication
- Advanced Keyboard Skills
- Manage and Prioritise own and others workload and use initiative
- Understanding of working in supervisory role
- good organisation skills and ability to multimask
- Good time management
- knowledge and understanding of reception/office procedures
- Take and transcribe minutes
- Maintain relevant recording and information system
- Understand Confidentiality
- Ability to audio type/use digital dictation
Experience
Essential
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
- Experience of working in a busy office / customer care environment
Other
Essential
- Ability to travel to multiple sites
Person Specification
Qualifications
Essential
- Good General Education (grade A-C)
- QCF Business Admin/Customer Service Level 2
Knowledge and Skills
Essential
- Excellent Communication
- Advanced Keyboard Skills
- Manage and Prioritise own and others workload and use initiative
- Understanding of working in supervisory role
- good organisation skills and ability to multimask
- Good time management
- knowledge and understanding of reception/office procedures
- Take and transcribe minutes
- Maintain relevant recording and information system
- Understand Confidentiality
- Ability to audio type/use digital dictation
Experience
Essential
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
- Experience of working in a busy office / customer care environment
Other
Essential
- Ability to travel to multiple sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
