Job summary
Band 8a Indicative
To lead the directorate administrative team across its various functions covering business support, waiting list management, data quality compliance and quality record keeping.
The post holder will line manage the senior administrative team and support the positive integration of the administrative leadership and function within clinical pathways and ways of working.
Main duties of the job
The post is a key role within the directorate, responsible for day-to-day management of the entire administrative function, ensuring the delivery of an excellent customer focussed service for all stakeholders, internal and external with the additional responsibility for data quality and related processes for all services.
This post will ensure that all local processes are in line with Trust and National data quality and waiting list management processes. They will review and improve data quality within the directorate and work with clinical service units to simplify administrative processes to ensure an efficient and effective pathway to support the delivery of patient care.
This post will be responsible for maintaining a daily overall view of all directorate elective and planned waiting lists to ensure that patients are seen and treated within the national targets and that patient pathways are appropriately recorded.
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
These include:
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description
Job responsibilities
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put people at our heart; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
Job description
Job responsibilities
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put people at our heart; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
Person Specification
Qualifications
Essential
- Educated to a Masters level or demonstrable knowledge at the same level
- Evidence of other leadership training and commitment to personal development
- Working knowledge of the Health and Social Care system including Mental Health
- Extensive senior administrative and waiting list management experience in a clinical setting
Knowledge
Essential
- Ability to make decisions autonomously
- Capable of working under pressure, to deadline and within a team and/or own initiative
- Strongly evidenced negotiation, influencing and persuading skills
- Ability to undertake complex capacity and demand planning, supporting clinical teams to develop sound workforce plans
Experience
Essential
- Significant experience of operational and administrative management a senior level in the NHS or within an equivalent healthcare setting
- Experienced in working with other teams, internally and externally, to manage operational issues in a clinical setting
- Relevant experience of managing administrative and waiting list functions in clinical services to deliver national and local access targets
- Experience of driving impactful service change
- Significant experience of tracking and delivering access targets including RTT
- Relevant experience of implementing operational performance with oversight of complex targets and patient pathway tracking
- Demonstrable track record of identifying, developing and achieving against cross organisational challenging cost efficiency targets
- Evidence of delivering successful operational performance management and clearly demonstrating improvement in patient and staff experience and outcomes
- Demonstrable experience of budget management, both operational and in a project setting
Other
Essential
Person Specification
Qualifications
Essential
- Educated to a Masters level or demonstrable knowledge at the same level
- Evidence of other leadership training and commitment to personal development
- Working knowledge of the Health and Social Care system including Mental Health
- Extensive senior administrative and waiting list management experience in a clinical setting
Knowledge
Essential
- Ability to make decisions autonomously
- Capable of working under pressure, to deadline and within a team and/or own initiative
- Strongly evidenced negotiation, influencing and persuading skills
- Ability to undertake complex capacity and demand planning, supporting clinical teams to develop sound workforce plans
Experience
Essential
- Significant experience of operational and administrative management a senior level in the NHS or within an equivalent healthcare setting
- Experienced in working with other teams, internally and externally, to manage operational issues in a clinical setting
- Relevant experience of managing administrative and waiting list functions in clinical services to deliver national and local access targets
- Experience of driving impactful service change
- Significant experience of tracking and delivering access targets including RTT
- Relevant experience of implementing operational performance with oversight of complex targets and patient pathway tracking
- Demonstrable track record of identifying, developing and achieving against cross organisational challenging cost efficiency targets
- Evidence of delivering successful operational performance management and clearly demonstrating improvement in patient and staff experience and outcomes
- Demonstrable experience of budget management, both operational and in a project setting
Other
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
