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County Durham & Darlington NHS Foundation Trust

Theatre Receptionist

The closing date is 09 April 2026

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Job summary

An exciting opportunity has arisen for an enthusiastic and self motivated individual to join the Theatre Administration Support team at Darlington Memorial Hospital.

This position is for a full time Theatre Receptionist working 37.5 hours per week over 5 days, shift times range between 7:00am to 5.00pm Monday to Friday.

We have 1 permanent post and 1 fixed term post available.

You will be the first point of contact for visitors and patients attending Theatre reception, greeting and welcoming patients when they arrive for their surgical procedures.

You will also provide administration support to clinical and non clinical staff within Theatres and Day Surgery

Main duties of the job

To admit patients onto the electronic patient system when they arrive for surgery.

To ensure the reception area is manned and provide a welcome, clean and tidy area at all times.

To liaise with secretaries and consultants re Theatre list order and subsequentley, prepare, print and distribute theatre lists for the following day.

To respond to telephone enquiries from both internal and external callers.

To telephone and inform patients when and where to present for their surgery and provide any fasting instructions required

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years of as a HCA Band 3 within the NHS for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).

Details

Date posted

26 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9439-2526-334

Job locations

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX


Job description

Job responsibilities

The successful candidate will work with theatre teams and ward staff to coordinate the efficient calling/collecting of patients from wards, ensuring the electronic patient record system is updated accordingly.

As part of the reception team the role also requires the daily management of telephone calls and queries, you will therefore need to speak to patients and staff both face to face on over the telephone, therefore good communication skills are required.

You will be required to prepare theatre packs for the forthcoming day ensuring consent forms, patient stickers, patient wristbands are printed and prepared. Attention to detail is essential.

Applicants will need a good working knowledge of Microsoft Office and be able to send, receive and act upon emails received to the department.

Job description

Job responsibilities

The successful candidate will work with theatre teams and ward staff to coordinate the efficient calling/collecting of patients from wards, ensuring the electronic patient record system is updated accordingly.

As part of the reception team the role also requires the daily management of telephone calls and queries, you will therefore need to speak to patients and staff both face to face on over the telephone, therefore good communication skills are required.

You will be required to prepare theatre packs for the forthcoming day ensuring consent forms, patient stickers, patient wristbands are printed and prepared. Attention to detail is essential.

Applicants will need a good working knowledge of Microsoft Office and be able to send, receive and act upon emails received to the department.

Person Specification

Qualifications

Essential

  • Good standard of general education - minimum of 3 GCSE's or equivalent knowledge or equivalent at Grade C or above
  • NVQ Level 2 in Business Administration or working towards or equivalent knowledge/experience

Desirable

  • NVQ Level 3 in Business & Admin

Special Requirements

Essential

  • Polite and approachable attitude
  • Self motivated and able to motivate others
  • Ability to work in a busy and varied work environment and respond to change.

Desirable

  • Able to work alone

Experience

Essential

  • Microsoft Office including, Outlook, Word & Excel
  • Previous reception/admin experience

Desirable

  • Previous NHS experience

Special Skills & Knowledge

Essential

  • Good written & verbal communication skills
  • Ability to act upon own initiative
  • Ability to plan own work to deadlines
  • Ability to work calmly under pressure
  • Working knowledge of how to maintain confidentiality

Desirable

  • Working knowledge of Caldicott Principles
Person Specification

Qualifications

Essential

  • Good standard of general education - minimum of 3 GCSE's or equivalent knowledge or equivalent at Grade C or above
  • NVQ Level 2 in Business Administration or working towards or equivalent knowledge/experience

Desirable

  • NVQ Level 3 in Business & Admin

Special Requirements

Essential

  • Polite and approachable attitude
  • Self motivated and able to motivate others
  • Ability to work in a busy and varied work environment and respond to change.

Desirable

  • Able to work alone

Experience

Essential

  • Microsoft Office including, Outlook, Word & Excel
  • Previous reception/admin experience

Desirable

  • Previous NHS experience

Special Skills & Knowledge

Essential

  • Good written & verbal communication skills
  • Ability to act upon own initiative
  • Ability to plan own work to deadlines
  • Ability to work calmly under pressure
  • Working knowledge of how to maintain confidentiality

Desirable

  • Working knowledge of Caldicott Principles

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX


Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX


Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operational Manager

Michelle Todd

michelle.todd@nhs.net

07557137948

Details

Date posted

26 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9439-2526-334

Job locations

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX


Supporting documents

Privacy notice

County Durham & Darlington NHS Foundation Trust's privacy notice (opens in a new tab)