County Durham & Darlington NHS Foundation Trust

Patient Safety and Experience Manager

The closing date is 25 March 2026

Job summary

County Durham and Darlington NHS Foundation Trust is one of the largest integrated care providers in England, serving a population of around 600,000 people. We are a high performing organisation with a track record of success.

An exciting opportunity has arisen for an enthusiastic individual who has a keen interest in patient safety & experience to join the Trust's Corporate Patient Safety & Experience Team. The role involves working with colleagues in all specialties and disciplines to support patient safety & experince across the whole organisation.

You will support the team's Lead and Matron in delivering the Trust's Patient Safety Strategy.

The role would suit a person who has an interest in patient safety & experience, has a strong focus on team working and with excellent communication skills.

Contact Details

Victoria Davidson

01325 380100 ext 43488

Main duties of the job

The post holder will be responsible for promoting patient safety & experience across the organisation through liaising with clinical and non-clinical staff, providing education and training, and supporting with the systematic reviews of patient safety incidents and complaints.

Candidates will require excellent analytical and IT/database management skills as well as the ability to work under pressure to meet tight deadlines. you will be able to work autonomously but also part of a small team.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years of as a HCA Band 3 within the NHS for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).

Date posted

11 March 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year pro rata, per annum

Contract

Fixed term

Duration

1 years

Working pattern

Full-time

Reference number

C9439-2526-199

Job locations

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

Job description

Job responsibilities

The post holder will be responsible for promoting patient safety & experience across the organisation through liasing with clinical and non-clinical staff, providing education and training, and supporting with the systematic reviews of patient safety incidents and complaints.

You will support the Trust to develop an effective patient safety & experience focus and culture through analysing themes and trends within incidents, as well as supporting care areas to look at recommendations and safety actions to improve the delivery of services to patients.

The post holder will advise on the application of the national Patient Safety Incident Response Framework (PSIRF) to managing risk and safety

Job description

Job responsibilities

The post holder will advise on the application of the national Patient Safety Incident Response Framework (PSIRF) to managing risk and safety

Person Specification

Special Requirements

Essential

Driving posts must have valid Full UK driving licence

Experience

Essential

Experience of working in the NHS in a professional/managerial/specialist role
Experience of advising and liaising with staff at all levels, preferably in the NHS and academic institutions
Clear understanding of the issues prevailing around clinical governance
Experience of project management or leading a change project

Desirable

Experience of developing care pathways/clinical guidelines
Evidence of successfully leading change management projects involving multi disciplinary team
Experience in reviewing or managing patient safety incidents.

Statutory Registration

Essential

Relevant professional clinical qualification

Qualifications

Essential

Relevant 1st level degree or evidence of relevant experience.
Evidence of continuous professional development

Desirable

Post graduate degree or working towards (Masters level)
Teaching and Training qualification
Completed an accredited Patient Safety training programme

Person Specification

Special Requirements

Essential

Driving posts must have valid Full UK driving licence

Experience

Essential

Experience of working in the NHS in a professional/managerial/specialist role
Experience of advising and liaising with staff at all levels, preferably in the NHS and academic institutions
Clear understanding of the issues prevailing around clinical governance
Experience of project management or leading a change project

Desirable

Experience of developing care pathways/clinical guidelines
Evidence of successfully leading change management projects involving multi disciplinary team
Experience in reviewing or managing patient safety incidents.

Statutory Registration

Essential

Relevant professional clinical qualification

Qualifications

Essential

Relevant 1st level degree or evidence of relevant experience.
Evidence of continuous professional development

Desirable

Post graduate degree or working towards (Masters level)
Teaching and Training qualification
Completed an accredited Patient Safety training programme

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)