Job summary
To
work as a key member of the Diabetic Eye Screening Programme administration
function, ensuring the highest levels of patient safety. To provide clerical support to the diabetic
retinal screening service. To book
screening appointments and be the first point of contact for telephone
enquiries from patients/carers, GP practices.
To monitor patients and ensure they have timely screening/review in
Ophthalmology.
Main duties of the job
Respond to frequent enquiries from patients, carers and NHS
staff using written and verbal communication using empathy, sensitivity and
judgement. Deal with all queries in a professional and confidential manner,
especially where there are barriers to understanding
Arrange patient appointments ensure that patients are
screened in as per guidelines
Maintain list of patients from diabetic
register, GP practices and new referrals
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years
of as a HCA Band 3 within the NHS for the Trust to consider
sponsorship (we will only consider sponsorship if you meet this criteria and
have a current visa expiring within 3 months).
Job description
Job responsibilities
Respond to
queries about clinical issues including whether a patient needs to attend an
appointment, following written protocols and referring exceptions.
Send out
letters to patients, general practitioners and diabetologists.
Ensure that
patient records are completed in a timely and accurate manner.
Develop sound
interpersonal relationships with colleagues.
Work with the
Failsafe Officer to formulate and deliver procedures and protocols.
Collating
referral/attendance/DNA and cancellation figures.
Liaise with
GP practice regarding patients who have failed to attend/do not want to
attend.
Record all
referrals made to Ophthalmology and ensure that patients are seen in clinic
and reports are sent back to the screening programme.
Arranging,
re-arranging / cancelling of clinics as required.
Observing the
requirements of the Data Protection Act and the Health & Safety at Work
Act.
Attend
departmental meetings essential to the development of the service and
input/action and implement changes where necessary.
Provide
confidential secretarial and administrative support to the Programme Manager.
Proactively
seek and maintain up to date information and training to ensure that skills
are sustained to a high standard.
Patient
safety is a priority and creating an environment where the patient experience
is positive and failsafe functions are robust.
To assist the
Programme Manager in ensuring the Trusts business objectives and national
and local targets are continually monitored and achieved.
To assist in
ensuring best clinical/administrative practice by promoting continuous
quality improvement as a positive role model and mentor, promoting all
aspects of high quality patient care.
Work collaboratively with multi professional teams to ensure
practice is efficient, effective, evidence based and safe.
Job description
Job responsibilities
Respond to
queries about clinical issues including whether a patient needs to attend an
appointment, following written protocols and referring exceptions.
Send out
letters to patients, general practitioners and diabetologists.
Ensure that
patient records are completed in a timely and accurate manner.
Develop sound
interpersonal relationships with colleagues.
Work with the
Failsafe Officer to formulate and deliver procedures and protocols.
Collating
referral/attendance/DNA and cancellation figures.
Liaise with
GP practice regarding patients who have failed to attend/do not want to
attend.
Record all
referrals made to Ophthalmology and ensure that patients are seen in clinic
and reports are sent back to the screening programme.
Arranging,
re-arranging / cancelling of clinics as required.
Observing the
requirements of the Data Protection Act and the Health & Safety at Work
Act.
Attend
departmental meetings essential to the development of the service and
input/action and implement changes where necessary.
Provide
confidential secretarial and administrative support to the Programme Manager.
Proactively
seek and maintain up to date information and training to ensure that skills
are sustained to a high standard.
Patient
safety is a priority and creating an environment where the patient experience
is positive and failsafe functions are robust.
To assist the
Programme Manager in ensuring the Trusts business objectives and national
and local targets are continually monitored and achieved.
To assist in
ensuring best clinical/administrative practice by promoting continuous
quality improvement as a positive role model and mentor, promoting all
aspects of high quality patient care.
Work collaboratively with multi professional teams to ensure
practice is efficient, effective, evidence based and safe.
Person Specification
Qualifications
Essential
- GCSE English and Maths (grade 4 or above) or equivalent.
- NVQ Customer Service Level 2 or equivalent
- NVQ Business Administration Level 3 or equivalent
Desirable
- Knowledge of Diabetes
- Knowledge of Diabetic Eye Disease
Special Skills & Knowledge
Essential
- Actively acts as a role model in own behaviour and foster a non-discriminatory culture
- Promote equality and value diversity
- Develop a culture that promotes equality and values diversity.
Special Requirements
Essential
- Actively acts as a role model in own behaviour and foster a non-discriminatory culture
- Promote equality and value diversity
- Develop a culture that promotes equality and values diversity.
Experience
Essential
- Experience in an administrative setting and have the ability to multi-task
- Experience in the use of IT equipment
- Proficient IT skills including experience of Windows Excel and Microsoft based software.
- Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work
- Demonstrate willingness to contribute to the delivery of an effective and efficient administrative and clerical service.
Desirable
- Experience of working with data in healthcare setting.
- Previous experience in a healthcare setting preferably in an administrative role
Person Specification
Qualifications
Essential
- GCSE English and Maths (grade 4 or above) or equivalent.
- NVQ Customer Service Level 2 or equivalent
- NVQ Business Administration Level 3 or equivalent
Desirable
- Knowledge of Diabetes
- Knowledge of Diabetic Eye Disease
Special Skills & Knowledge
Essential
- Actively acts as a role model in own behaviour and foster a non-discriminatory culture
- Promote equality and value diversity
- Develop a culture that promotes equality and values diversity.
Special Requirements
Essential
- Actively acts as a role model in own behaviour and foster a non-discriminatory culture
- Promote equality and value diversity
- Develop a culture that promotes equality and values diversity.
Experience
Essential
- Experience in an administrative setting and have the ability to multi-task
- Experience in the use of IT equipment
- Proficient IT skills including experience of Windows Excel and Microsoft based software.
- Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work
- Demonstrate willingness to contribute to the delivery of an effective and efficient administrative and clerical service.
Desirable
- Experience of working with data in healthcare setting.
- Previous experience in a healthcare setting preferably in an administrative role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
