Job summary
The
Digital Health Team are incredibly excited to advertise for a Digital Health
Support Officer. The purpose of this role is to participate in the
implementation, management and training of Health Informatics solutions to
clinical staff in relation to Digital and mobile technology including the
Electronic Patient Record (EPR) to support improvements in patient safety and
quality within County Durham & Darlington NHS Foundation Trust.
Main duties of the job
Support the Digital Specialist Nurse Service in the delivery
of the service and to fully participate in the implementation, management and
training of electronic solutions within CDDFT. The role of this job will
heavily feature the delivery of EPR training both formally and at the elbow
across the organisation from classroom based to on the ward supporting
clinicians.
To use specialist clinical knowledge of clinical processes
to deliver a multitude of education packages across the Trust at all sites in
relation to the electronic patient record both electronically or face to face.
This role will cover all aspects of the EPR following the patient journey from
birth to death. We require individuals from a wide range of backgrounds who
have a keen interest in supporting the organisation with digital solutions.
An interest in a particular aspect of the EPR would be
welcomed, for example, knowledge of the Accident and Emergency EPR, Ward based
EPR or specialist such as Maternity or Pediatrics.
Provides professional advice in relation to the
solutions used across the organisation through at the elbow support and respond
to any requests for assistance.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years
of as a HCA within the NHS for the Trust to consider
sponsorship (we will only consider sponsorship if you meet this criteria and
have a current visa expiring within 3 months).
Job description
Job responsibilities
To actively support
the implementation and governance process of electronic solutions under the
direction of the Digital Health Teams including Digital Matron and Digital
Specialist Nurses.
This will include, but is not limited to:
Assist
with the organisation, co-ordination and planning of a schedule of training
Delivery
of a multitude of education programmes focused on the electronic patient record
to a diverse target audience in a range of settings such as formal training
classroom based, junior doctor forums, engagement events, team meetings and our
biggest focus of at the elbow training. Delivering real time education in a
clinical setting ensuring our staff are adequately trained and up to date.
Help to
build and write teaching plans to suit the needs of the teaching situation and
identify candidates who require additional support and ensure this is provided
in a manner that encourages learning.
Work in a
manner that allows education delivery to all clinical staff this will include
weekend and night shift working
Participate
in training needs analysis.
Act as
custodian for digital solutions provided to the clinical teams, ensure it is in
good working order, co-ordinate the maintenance of equipment and maintain a
database of the equipment.
To be a
first point of contact for the care groups in relation to product
troubleshooting
To work
clinically alongside registered and non-registered clinical staff supporting
the introduction of digital projects, demonstrating clinical competence.
Ensure
clinical competence is maintained and, when working in clinical areas, ensure
that you respond in a timely manner to meet patient needs and ensure excellent
standards of clinical care are provided to patients.
Recognise
limitations in clinical knowledge and skills and never undertake tasks which
are not within the role of the Digital Health Support Officer.
Exercises
clinical judgement in response to emergency actions whilst undertaking duties
in clinical environments and understands the underlying Trust Policies and
Procedures.
To enhance
clinical engagement through effective communication.
Clinical
audit and data gathering to provide appropriate information to the Digital
Matrons/Digital Specialist Nurses when required.
Check
progress against agreed targets highlighting where improvements are required
Ensure
accurate database is maintained with regard to training records, achievement
and updates in accordance with project milestones
Attend
Essential Training as scheduled, comply with regular appraisals and flexibility
needs of the team
Job description
Job responsibilities
To actively support
the implementation and governance process of electronic solutions under the
direction of the Digital Health Teams including Digital Matron and Digital
Specialist Nurses.
This will include, but is not limited to:
Assist
with the organisation, co-ordination and planning of a schedule of training
Delivery
of a multitude of education programmes focused on the electronic patient record
to a diverse target audience in a range of settings such as formal training
classroom based, junior doctor forums, engagement events, team meetings and our
biggest focus of at the elbow training. Delivering real time education in a
clinical setting ensuring our staff are adequately trained and up to date.
Help to
build and write teaching plans to suit the needs of the teaching situation and
identify candidates who require additional support and ensure this is provided
in a manner that encourages learning.
Work in a
manner that allows education delivery to all clinical staff this will include
weekend and night shift working
Participate
in training needs analysis.
Act as
custodian for digital solutions provided to the clinical teams, ensure it is in
good working order, co-ordinate the maintenance of equipment and maintain a
database of the equipment.
To be a
first point of contact for the care groups in relation to product
troubleshooting
To work
clinically alongside registered and non-registered clinical staff supporting
the introduction of digital projects, demonstrating clinical competence.
Ensure
clinical competence is maintained and, when working in clinical areas, ensure
that you respond in a timely manner to meet patient needs and ensure excellent
standards of clinical care are provided to patients.
Recognise
limitations in clinical knowledge and skills and never undertake tasks which
are not within the role of the Digital Health Support Officer.
Exercises
clinical judgement in response to emergency actions whilst undertaking duties
in clinical environments and understands the underlying Trust Policies and
Procedures.
To enhance
clinical engagement through effective communication.
Clinical
audit and data gathering to provide appropriate information to the Digital
Matrons/Digital Specialist Nurses when required.
Check
progress against agreed targets highlighting where improvements are required
Ensure
accurate database is maintained with regard to training records, achievement
and updates in accordance with project milestones
Attend
Essential Training as scheduled, comply with regular appraisals and flexibility
needs of the team
Person Specification
Special Skills & Knowledge
Essential
- Well-developed interpersonal and communication skills
- Experience of teaching a diverse range of staff
- Ability to work on own initiative
- Ability to fulfill all aspects of the role
- Motivated and enthusiastic individual
- Good understanding of digital heath used in current solutions used e.g. EPR, eObservations
- Ability to integrate knowledge and skills with the education elements of the role
- Evidence of problem solving skills
- Can communicates effectively with clinical/non-clinical staff across a wide range of roles and specialties
- Acknowledges and accommodates any perceived barriers and any potential digital literacy barriers
Desirable
- Demonstrate competent computer proficiency (Microsoft word, excel)
- Knowledge of the Trusts EPR solution and applications is advantageous but not essential
Special Requirements
Essential
- Must be able to travel to all areas within CDDFT
- The postholder will be required to deliver education programmes to all staff, this will include delivery of education in the out of hours periods (night duty and weekends) on a rota basis
Experience
Essential
- Interest in service improvement and governance
- Has awareness of patient safety and quality improvement projects and how a role in Digital Health could support that
Desirable
- Evidence of a working knowledge of EPR systems and their usage.
- Previously worked in acute hospital setting
Qualifications
Essential
- Minimum 5 GCSE (Grade C) or equivalent qualification, or equivalent knowledge gained through work experience
- ITQ / ECDL or other recognised IT Qualification or equivalent knowledge gained through work experience
Desirable
- NVQ Level 4 or significant equivalent knowledge gained through work experience
- Teaching qualification desirable
Person Specification
Special Skills & Knowledge
Essential
- Well-developed interpersonal and communication skills
- Experience of teaching a diverse range of staff
- Ability to work on own initiative
- Ability to fulfill all aspects of the role
- Motivated and enthusiastic individual
- Good understanding of digital heath used in current solutions used e.g. EPR, eObservations
- Ability to integrate knowledge and skills with the education elements of the role
- Evidence of problem solving skills
- Can communicates effectively with clinical/non-clinical staff across a wide range of roles and specialties
- Acknowledges and accommodates any perceived barriers and any potential digital literacy barriers
Desirable
- Demonstrate competent computer proficiency (Microsoft word, excel)
- Knowledge of the Trusts EPR solution and applications is advantageous but not essential
Special Requirements
Essential
- Must be able to travel to all areas within CDDFT
- The postholder will be required to deliver education programmes to all staff, this will include delivery of education in the out of hours periods (night duty and weekends) on a rota basis
Experience
Essential
- Interest in service improvement and governance
- Has awareness of patient safety and quality improvement projects and how a role in Digital Health could support that
Desirable
- Evidence of a working knowledge of EPR systems and their usage.
- Previously worked in acute hospital setting
Qualifications
Essential
- Minimum 5 GCSE (Grade C) or equivalent qualification, or equivalent knowledge gained through work experience
- ITQ / ECDL or other recognised IT Qualification or equivalent knowledge gained through work experience
Desirable
- NVQ Level 4 or significant equivalent knowledge gained through work experience
- Teaching qualification desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
