Job summary
Clinical
administration is a key function in the management and day to day functionality
of the countywide adult bladder and bowel team and the patients they care
for. The purpose of this role is to work
with and support the adult bladder and bowel team with their clinical
administration functions associated with the management of patients; accepting
incoming tasks / emails and referrals to the team, setting up clinic ledgers
and making amendments as needed.
Main duties of the job
oTo be responsible for the accepting and completing of
electronic tasks with the help of the nursing staff as required.
oWork with both SystmOne and an online ordering system to
contribute to patient care.
oCarry out administrative and housekeeping tasks to support
the service and patient care.
oSupport Lead nurses with Home Delivery Service receipting
and monitoring of invoices / budget.
oComplete Cardea ordering and monitor budget accordingly.
oParticipate and provide training around the electronic
patient management system and functioning of the team in their area.
oProvide and receive routine information requiring tact or
persuasive skills
oProvide and receive complex or sensitive information,
dealing with and understanding behaviours.
oProvide advice, instruction or training to the
team.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years
of as a HCA within the NHS for the Trust to consider
sponsorship (we will only consider sponsorship if you meet this criteria and
have a current visa expiring within 3 months).
Job description
Job responsibilities
Supporting
the adult bladder and bowel team in accepting electronic referrals and tasks,
action appropriately, follows SOPs, procedures and treatment plans whilst
seeking advice if required.
Manages
own workload with an understanding of what needs to be done, when and why in
order to assist the function of the team.
Has the ability to flexible and prioritise if required due to an
unexpected or urgent need.
Provide
staff with advice re administrative procedures and help with access as
required. This includes general admin
duties and IAA functions.
Communicate
with patients, relatives and health care practitioners effectively
Demonstrating
effective time management skills and participates in the monitoring and
reviewing of team performance.
Gather
key audit data from electronic systems and produce reports to adult bladder and
bowel lead nurses as requested and within time scales.
Promote
an environment where health promotion and informed patient choice is encouraged
and developed to its maximum potential, within the available resources
To
undertake relevant training to enable the provision of a high quality service.
To
complete effective record keeping in accordance with Trust policy and legal
requirements.
To commit
to continuous personal development / lifelong learning by attending mandatory
training, relevant training courses , use of eLearning and adhere to all trust
policies and procedures.
To attend
regular admin meetings / 1:1 sessions, to undertake appraisal preparation and
contribute to objective setting and personal development planning.
To
participate in and contribute to all activities associated with the teams
response to current trends and changes within the NHS
Any other duties requested by the lead nurse
Job description
Job responsibilities
Supporting
the adult bladder and bowel team in accepting electronic referrals and tasks,
action appropriately, follows SOPs, procedures and treatment plans whilst
seeking advice if required.
Manages
own workload with an understanding of what needs to be done, when and why in
order to assist the function of the team.
Has the ability to flexible and prioritise if required due to an
unexpected or urgent need.
Provide
staff with advice re administrative procedures and help with access as
required. This includes general admin
duties and IAA functions.
Communicate
with patients, relatives and health care practitioners effectively
Demonstrating
effective time management skills and participates in the monitoring and
reviewing of team performance.
Gather
key audit data from electronic systems and produce reports to adult bladder and
bowel lead nurses as requested and within time scales.
Promote
an environment where health promotion and informed patient choice is encouraged
and developed to its maximum potential, within the available resources
To
undertake relevant training to enable the provision of a high quality service.
To
complete effective record keeping in accordance with Trust policy and legal
requirements.
To commit
to continuous personal development / lifelong learning by attending mandatory
training, relevant training courses , use of eLearning and adhere to all trust
policies and procedures.
To attend
regular admin meetings / 1:1 sessions, to undertake appraisal preparation and
contribute to objective setting and personal development planning.
To
participate in and contribute to all activities associated with the teams
response to current trends and changes within the NHS
Any other duties requested by the lead nurse
Person Specification
Qualifications
Essential
- Maths and English GCSE/equivalent
- NVQ Level 3 (or equivalent experience)
- Evidence of Team working
- Ability to work independently and with minimal supervision
Desirable
- Previous experience of Trust systems such as SystmOne
Special Skills & Knowledge
Essential
- Good verbal and written communication skills
- Good organisational and facilitation skills
- Ability to work independently.
- General IT skills
Desirable
- Using data extraction
- Clinical knowledge
- Preparing excel spreadsheets.
Experience
Essential
- Experience of using trust electronic systems such as SystmOne and telephone call handling
Desirable
- Understanding of community services, caseloads, clinics and systems of working
Person Specification
Qualifications
Essential
- Maths and English GCSE/equivalent
- NVQ Level 3 (or equivalent experience)
- Evidence of Team working
- Ability to work independently and with minimal supervision
Desirable
- Previous experience of Trust systems such as SystmOne
Special Skills & Knowledge
Essential
- Good verbal and written communication skills
- Good organisational and facilitation skills
- Ability to work independently.
- General IT skills
Desirable
- Using data extraction
- Clinical knowledge
- Preparing excel spreadsheets.
Experience
Essential
- Experience of using trust electronic systems such as SystmOne and telephone call handling
Desirable
- Understanding of community services, caseloads, clinics and systems of working
