Job summary
We have an exciting opportunity for a Band 4 Macmillan
Information and Support Cancer Care Coordinator to join our small and friendly
team. This exciting role will be based at Darlington Memorial Hospital and will
underpin the delivery of cancer information and support to people affected by
cancer.
We are looking for a highly motivated individual with excellent
communication skills and a passion for
high quality, person centred care.
You will support delivery of all elements of the Cancer
Personalised Care Agenda as well as providing guidance and supervision for the
centre volunteers, under the guidance of the Macmillan Information Services
Facilitator.
You will be qualified to NVQ Level 3 or equivalent and will
have experience working independently. You will also have good IT skills and
experience working in a healthcare setting. You will be able to demonstrate
resilience, compassion and an ability to work with people who may be distressed.
In return we can offer a warm and welcoming
environment where you will be fully supported to deliver the teams objectives.
Main duties of the job
The post-holder will be based in the Macmillan Information
and Support Centre in Darlington Memorial Hospital where they will assist with
the day to day running of the service. This includes:
Dealing with enquiries from people affected by cancer, which
may be face to face, over the phone or by email.
Completing Holistic Needs Assessments and Personalised Care
and Support Plans.
Identifying patient's needs and signposting or referring to
relevant services.
Providing a listening ear to those who may be distressed.
Delivering Making Every Contact Count.
Assisting in the training and supervision of volunteers.
Facilitating the Help to Overcome Problems Effectively
Workshops (training will be provided).
Visiting hospital departments to offer support to patients
or family members as needed.
Completing centre administration tasks using Microsoft
Office packages (Word, Excel and PowerPoint).
Providing support to clinical teams such as putting together
information packs.
Maintain and update Social Media platforms.
Support the collection of patient experience data.
Provide administrative support for the Cancer Experts by
Experience Group.
Some travel across sites will be expected
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years
of as a HCA Band 3 within the NHS for the Trust to consider
sponsorship (we will only consider sponsorship if you meet this criteria and
have a current visa expiring within 3 months).
Job description
Job responsibilities
You will work as part of the wider Cancer Services Team to
support the delivery of safe, compassionate and joined-up care. You will work with the clinical teams
providing cancer care as well as having direct patient contact. Your role will
make a valuable contribution to improving the experience of people living with
cancer.
You will work autonomously under the supervision of the
Macmillan Information Services Faciliator to oversee the day to day running of
the centre.
Working collaboratively with a wide range of
services, you will ensure that people affected by cancer can access support in
their local community, for example Citizens Advice, Social Prescribing Link
Workers, Health Coaches and hospices.
Job description
Job responsibilities
You will work as part of the wider Cancer Services Team to
support the delivery of safe, compassionate and joined-up care. You will work with the clinical teams
providing cancer care as well as having direct patient contact. Your role will
make a valuable contribution to improving the experience of people living with
cancer.
You will work autonomously under the supervision of the
Macmillan Information Services Faciliator to oversee the day to day running of
the centre.
Working collaboratively with a wide range of
services, you will ensure that people affected by cancer can access support in
their local community, for example Citizens Advice, Social Prescribing Link
Workers, Health Coaches and hospices.
Person Specification
Experience
Essential
- Experience working within a healthcare setting.
- Awareness and/or experience of the challenges of the impact of a cancer diagnosis on patients and families.
- Administrative experience.
- Experience of organising and prioritising own workload.
- Computer literate experience of using a wide variety of Microsoft Office packages.
Desirable
- Experience of supervising volunteers.
- Experience of training / coaching
- Experience of working in the NHS.
- Experience of working with people affected by cancer.
- Experience of working on NHS systems.
- Experience of contributing to service improvement.
Qualifications
Essential
- GCSE English and Mathematics or equivalent.
- NVQ level 3 or equivalent in a relevant subject (e.g healthcare of administration).
Desirable
- Qualified to Level 4 NVQ in a relevant subject.
- Effective communication qualification or training.
- Administrative qualification or training.
Special Skills & Knowledge
Essential
- Able to support and develop a team of volunteers.
- Able to work independently and prioritise own workload.
- Able to meet deadlines.
- Able to provide clear, accessible information.
- Able to maintain confidentiality.
- Able to solve problems and take appropriate action.
- Able to communicate and work with a wide range of professional and administrative staff.
- Willingness to develop new skills appropriate to the service need.
- Able to use and manage social media platforms.
Desirable
- Knowledge of data protection legislation.
- A knowledge of cancer and cancer treatments.
- Awareness of the cancer agenda.
Special Requirements
Essential
- Able to concentrate on tasks whilst managing frequent interruptions.
- Able to cope with distressed patients.
- Able to travel across trust sites as required
- Professional appearance.
- Positive attitude towards change.
- Flexible and adaptable.
- Enhanced DBS.
Person Specification
Experience
Essential
- Experience working within a healthcare setting.
- Awareness and/or experience of the challenges of the impact of a cancer diagnosis on patients and families.
- Administrative experience.
- Experience of organising and prioritising own workload.
- Computer literate experience of using a wide variety of Microsoft Office packages.
Desirable
- Experience of supervising volunteers.
- Experience of training / coaching
- Experience of working in the NHS.
- Experience of working with people affected by cancer.
- Experience of working on NHS systems.
- Experience of contributing to service improvement.
Qualifications
Essential
- GCSE English and Mathematics or equivalent.
- NVQ level 3 or equivalent in a relevant subject (e.g healthcare of administration).
Desirable
- Qualified to Level 4 NVQ in a relevant subject.
- Effective communication qualification or training.
- Administrative qualification or training.
Special Skills & Knowledge
Essential
- Able to support and develop a team of volunteers.
- Able to work independently and prioritise own workload.
- Able to meet deadlines.
- Able to provide clear, accessible information.
- Able to maintain confidentiality.
- Able to solve problems and take appropriate action.
- Able to communicate and work with a wide range of professional and administrative staff.
- Willingness to develop new skills appropriate to the service need.
- Able to use and manage social media platforms.
Desirable
- Knowledge of data protection legislation.
- A knowledge of cancer and cancer treatments.
- Awareness of the cancer agenda.
Special Requirements
Essential
- Able to concentrate on tasks whilst managing frequent interruptions.
- Able to cope with distressed patients.
- Able to travel across trust sites as required
- Professional appearance.
- Positive attitude towards change.
- Flexible and adaptable.
- Enhanced DBS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
