Job summary
The
Health Coordinator will deliver face-to-face patient education sessions (XPERT)
as the main element of the role, ensuring patients receive high-quality,
engaging, and accessible information to support self-management and improve
health outcomes.
In addition, the post
holder will manage referrals from GP practices across County Durham and
Darlington and provide telephone support to assess individual needs and
facilitate lifestyle and behaviour change, particularly in the areas of healthy
eating and physical activity.
The post holder will also
engage and work with a wide range of partners and local voluntary and community
groups to develop signposting and referral pathways, strengthening community
links and improving access to support services
Main duties of the job
The main priority of the Health Coordinator role
is to deliver high-quality patient care by supporting individuals with diabetes
to access and benefit from structured education programmes. Working alongside
the Health Navigator, the post holder will help develop and implement the
service, ensuring patient needs are identified and addressed. This includes
improving uptake of approved structured education programmes, promoting and
delivering face-to-face sessions, and supporting the wider health and wellbeing
needs of this client group. The role also involves managing referrals, engaging
with partners and community groups to strengthen referral pathways, and
contributing to patient-led initiatives. Using asset-based community
development and engagement techniques, the Health Coordinator will work to
involve target groups effectively, carry out service evaluations, identify gaps
in provision, and collaborate with partner organisations to develop new
services. Representing the County Durham and Darlington Diabetes Alliance at
key partnership and community forums, the post holder will ensure that patient
care and outcomes remain at the heart of all activities.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years
of as a HCA within the NHS for the Trust to consider
sponsorship (we will only consider sponsorship if you meet this criteria and
have a current visa expiring within 3 months).
Job description
Job responsibilities
Deliver patient-facing care as the main
priority, including providing one-to-one support, promoting and delivering
face-to-face diabetes structured education sessions, and maintaining regular
contact with patients before and after education to support behaviour and
lifestyle changes.
Support patients in overcoming barriers to
accessing structured education and encourage attendance in line with NICE
guidance.
Signpost or refer individual clients to a
range of health improvement lifestyle interventions, primary and secondary care
services, and voluntary/community support.
Apply solution-focused problem solving to
address wider determinants of health and lifestyle issues, including healthy
eating, physical activity, smoking, and alcohol.
Assist the Health Navigator in the
development and implementation of the service, ensuring patient needs remain
central.
Establish opportunities to support the needs
of people with newly diagnosed and existing Type 2 diabetes.
Identify gaps in provision and support the
development of new services or activities based on identified health needs.
Work with partners and existing groups to
develop referral pathways for support.
Promote activities, including managing events
and publicity campaigns.
Apply asset-based community development
techniques and undertake research to support access to appropriate services.
Prepare and maintain resources for the
successful delivery of diabetes structured education.
Carry out service evaluation in line with the
project plan and best practice.
Manage data for clients, including inputting
information into databases and creating reports using SystmOne and Microsoft
Office.
Work flexibly as part of the team, providing
cover for colleagues as required to maintain appropriate staffing levels.
Ensure the service operates effectively and
efficiently.
Collate and present verbal and written
reports as required.
Contribute to the development of systems and
procedures and support the team in meeting quality and performance targets.
Monitor and maintain Health & Safety and
security within the workplace.
Demonstrate innovative and creative practice
to engage vulnerable/disadvantaged groups and utilise volunteer support in
community engagement.
Audit and maintain resources, stock, and
equipment levels.
Implement policies and propose changes to
practices and procedures for own area.
Comply with all relevant organisational
policies, procedures, and guidelines in relation to safe practice.
Maintain up-to-date knowledge of public
health interventions and theoretical knowledge of health topics.
Carry out all responsibilities with due
regard to the organisations Equality and Diversity Policy.
Undertake any training and development deemed
appropriate by your line manager.
Job description
Job responsibilities
Deliver patient-facing care as the main
priority, including providing one-to-one support, promoting and delivering
face-to-face diabetes structured education sessions, and maintaining regular
contact with patients before and after education to support behaviour and
lifestyle changes.
Support patients in overcoming barriers to
accessing structured education and encourage attendance in line with NICE
guidance.
Signpost or refer individual clients to a
range of health improvement lifestyle interventions, primary and secondary care
services, and voluntary/community support.
Apply solution-focused problem solving to
address wider determinants of health and lifestyle issues, including healthy
eating, physical activity, smoking, and alcohol.
Assist the Health Navigator in the
development and implementation of the service, ensuring patient needs remain
central.
Establish opportunities to support the needs
of people with newly diagnosed and existing Type 2 diabetes.
Identify gaps in provision and support the
development of new services or activities based on identified health needs.
Work with partners and existing groups to
develop referral pathways for support.
Promote activities, including managing events
and publicity campaigns.
Apply asset-based community development
techniques and undertake research to support access to appropriate services.
Prepare and maintain resources for the
successful delivery of diabetes structured education.
Carry out service evaluation in line with the
project plan and best practice.
Manage data for clients, including inputting
information into databases and creating reports using SystmOne and Microsoft
Office.
Work flexibly as part of the team, providing
cover for colleagues as required to maintain appropriate staffing levels.
Ensure the service operates effectively and
efficiently.
Collate and present verbal and written
reports as required.
Contribute to the development of systems and
procedures and support the team in meeting quality and performance targets.
Monitor and maintain Health & Safety and
security within the workplace.
Demonstrate innovative and creative practice
to engage vulnerable/disadvantaged groups and utilise volunteer support in
community engagement.
Audit and maintain resources, stock, and
equipment levels.
Implement policies and propose changes to
practices and procedures for own area.
Comply with all relevant organisational
policies, procedures, and guidelines in relation to safe practice.
Maintain up-to-date knowledge of public
health interventions and theoretical knowledge of health topics.
Carry out all responsibilities with due
regard to the organisations Equality and Diversity Policy.
Undertake any training and development deemed
appropriate by your line manager.
Person Specification
Qualifications
Essential
- Relevant qualification in health, social care /community development or related area. e.g. NVQ3 / Foundation degree / Higher National Diploma or equivalent.
- Good overall topic based training covering a range of health and wellbeing disciplines.
- RSPH Level 2 Understanding Health Improvement. (or willing to achieve)
Desirable
- Adult training qualification e.g. CTTLS or equivalent experience.
- Specific diabetes knowledge.
- Health Trainer qualification (City and Guilds Level 3) with core competencies completed.
- ITQ level 2 or equivalent plus further information technology training database management, IT software packages.
Special Skills & Knowledge
Essential
- Special Skills & Knowledge
- An understanding of the factors affecting health and wellbeing.
- An understanding of health inequalities and the impact on health.
- Knowledge of health and lifestyle issues relating to diabetes, adult obesity, physical activity (gained through practical experience and/or a health related qualification).
- Ability to work as an effective Health Coordinator with distinct groups / populations and the ability to evidence your success in reaching the client group and effectively supporting behaviour change.
- Sound understanding of the challenges faced by those with poor health literacy and the ability to support individuals to develop appropriate skills.
- Practical demonstration/delivery skills.
- Skills to listen, influence, negotiate and motivate individuals in relation to health related behaviours.
- Ability to handle sensitive data with confidentiality.
- Able to analyse data and produce reports to influence decision making.
- Excellent communication, interpersonal and listening skills. Able to demonstrate tact and persuasive skills.
- Ability to act upon own initiative, respond to changing situations.
- Good organisational and time management skills.
- Proficiency in using Microsoft Office packages
- An awareness of behaviour change models.
- Experience of multi sector working.
- Knowledge of setting up and maintaining social media accounts.
- Interview
Desirable
- An awareness of behaviour change models.
- Experience of multi sector working.
- Knowledge of setting up and maintaining social media accounts.
Specia Requirements
Essential
- Team player.
- Sympathetic, pleasant manner with the ability to negotiate changes with a wide range of people and at all levels.
- Able to travel across Trust sites to meet the requirements of the post.
Experience
Essential
- Experience of working in the health, community or voluntary sector.
- An understanding of Asset Based Community Development Approach and experience of applying the tools.
- Successful experience of delivering 1-2-1 health improvement interventions.
- Experience of evaluating projects or services, using a range of techniques.
- Experience of working within a team.
- Experience of delivering health awareness campaigns.
Desirable
- Experience of being a successful Health Trainer and working with both individuals and groups.
- Experience of working with primary care
- Experience of using
Person Specification
Qualifications
Essential
- Relevant qualification in health, social care /community development or related area. e.g. NVQ3 / Foundation degree / Higher National Diploma or equivalent.
- Good overall topic based training covering a range of health and wellbeing disciplines.
- RSPH Level 2 Understanding Health Improvement. (or willing to achieve)
Desirable
- Adult training qualification e.g. CTTLS or equivalent experience.
- Specific diabetes knowledge.
- Health Trainer qualification (City and Guilds Level 3) with core competencies completed.
- ITQ level 2 or equivalent plus further information technology training database management, IT software packages.
Special Skills & Knowledge
Essential
- Special Skills & Knowledge
- An understanding of the factors affecting health and wellbeing.
- An understanding of health inequalities and the impact on health.
- Knowledge of health and lifestyle issues relating to diabetes, adult obesity, physical activity (gained through practical experience and/or a health related qualification).
- Ability to work as an effective Health Coordinator with distinct groups / populations and the ability to evidence your success in reaching the client group and effectively supporting behaviour change.
- Sound understanding of the challenges faced by those with poor health literacy and the ability to support individuals to develop appropriate skills.
- Practical demonstration/delivery skills.
- Skills to listen, influence, negotiate and motivate individuals in relation to health related behaviours.
- Ability to handle sensitive data with confidentiality.
- Able to analyse data and produce reports to influence decision making.
- Excellent communication, interpersonal and listening skills. Able to demonstrate tact and persuasive skills.
- Ability to act upon own initiative, respond to changing situations.
- Good organisational and time management skills.
- Proficiency in using Microsoft Office packages
- An awareness of behaviour change models.
- Experience of multi sector working.
- Knowledge of setting up and maintaining social media accounts.
- Interview
Desirable
- An awareness of behaviour change models.
- Experience of multi sector working.
- Knowledge of setting up and maintaining social media accounts.
Specia Requirements
Essential
- Team player.
- Sympathetic, pleasant manner with the ability to negotiate changes with a wide range of people and at all levels.
- Able to travel across Trust sites to meet the requirements of the post.
Experience
Essential
- Experience of working in the health, community or voluntary sector.
- An understanding of Asset Based Community Development Approach and experience of applying the tools.
- Successful experience of delivering 1-2-1 health improvement interventions.
- Experience of evaluating projects or services, using a range of techniques.
- Experience of working within a team.
- Experience of delivering health awareness campaigns.
Desirable
- Experience of being a successful Health Trainer and working with both individuals and groups.
- Experience of working with primary care
- Experience of using
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
