Job summary
An exciting opportunity has arisen within our Audiology
Reception Team based at Darlington Memorial.
Working 37.5 hours as part of our Audiology reception team,
the purpose of this role is to provide effective and efficient clerical,
reception and administration support within the Audiology Department, ensuring that administration processes meet
the needs of all service users. The post holder will be expected to use their
own initiative and work independently often without supervision.
The ability to work under pressure both individually and as
part of a team is important to ensure that deadlines are met. Good
organisational and interpersonal skills are essential in order to be able to
achieve this. Excellent customer service skills are essential for this role.
The successful candidate will be based at Darlington
Memorial Hospital and may be required to work at other sites within the Trust,
if necessary.
(Please note that some of the initial training
will take place at University Hospital North Durham)
Main duties of the job
To provide reception and administrative duties to the
Audiology Department, which involves inputting and maintaining accurate patient
information on Trust systems. To ensure quality and customer care standards are
met, contributing to positive patient experiences.
To provide an efficient reception service, including
answering the telephone and dealing with enquiries from patients, patients
families, GPs, other departments and manufacturers in a calm and polite manner
and in accordance with Trust policy.
To have the ability to multi task and prioritise
when dealing with patients enquiries, telephone calls and other administrative
duties.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years
of as a HCA within the NHS for the Trust to consider
sponsorship (we will only consider sponsorship if you meet this criteria and
have a current visa expiring within 3 months).
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
To be responsible for the booking and cancelling of patient
appointments, both face to face and on the telephone and entering them on the
Trust patient administration system (Cerner) and the Audiology patient
administration system (AuditBase).
To send out all booking details and corresponding material
promptly.
To be responsible for the booking of any non-electronic
referrals and the consequent registration of patients on the PAS.
To ensure that tests /reports that are sent to the other
departments and logged correctly.
To liaise with other professionals, patients and departments
to arrange appointments.
To ensure that all postal requests for batteries and any
accessories are dealt with promptly and logged correctly.
To book and cancel patient interpreters for appointments
where necessary
To ensure the department complies with local and national
targets when cancelling and booking appointments.
To be responsible for the maintenance and input of
demographic and appointment data.
To ensure all Audiology patients are checked in and out
correctly on Cerner and Auditbase.
To ensure all hearing aid repairs are correctly logged in
and out of the department.
To manage incoming and outgoing communications for patients
and staff including post, emails, telephone calls and voice mail messages.
To open and distribute incoming mail and provide relevant
supporting information when required.
To provide administrative support for the Audiologists when
appropriate.
To provide photocopying as required for events run within
the department.
To use initiative and work without direct supervision.
To communicate appropriately with patients who are deaf or
hard of hearing and their parents and those who have other specific
communication requirements.
.
To present an appearance and demeanour appropriate to a
service working with patients.
To undertake any other duties and responsibilities as
requested as appropriate to the banding to ensure smooth running of department.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
To be responsible for the booking and cancelling of patient
appointments, both face to face and on the telephone and entering them on the
Trust patient administration system (Cerner) and the Audiology patient
administration system (AuditBase).
To send out all booking details and corresponding material
promptly.
To be responsible for the booking of any non-electronic
referrals and the consequent registration of patients on the PAS.
To ensure that tests /reports that are sent to the other
departments and logged correctly.
To liaise with other professionals, patients and departments
to arrange appointments.
To ensure that all postal requests for batteries and any
accessories are dealt with promptly and logged correctly.
To book and cancel patient interpreters for appointments
where necessary
To ensure the department complies with local and national
targets when cancelling and booking appointments.
To be responsible for the maintenance and input of
demographic and appointment data.
To ensure all Audiology patients are checked in and out
correctly on Cerner and Auditbase.
To ensure all hearing aid repairs are correctly logged in
and out of the department.
To manage incoming and outgoing communications for patients
and staff including post, emails, telephone calls and voice mail messages.
To open and distribute incoming mail and provide relevant
supporting information when required.
To provide administrative support for the Audiologists when
appropriate.
To provide photocopying as required for events run within
the department.
To use initiative and work without direct supervision.
To communicate appropriately with patients who are deaf or
hard of hearing and their parents and those who have other specific
communication requirements.
.
To present an appearance and demeanour appropriate to a
service working with patients.
To undertake any other duties and responsibilities as
requested as appropriate to the banding to ensure smooth running of department.
Person Specification
Experience
Essential
- Working in a busy office environment
Desirable
Special Requirements
Essential
- Good interpersonal skills
- Approachable and friendly
- Attention to detail
- Ability to maintain strict confidentiality
- Willing to undertake any training
- required for the post
- Ability to travel across sites
Desirable
- Self-reliance
- Well presented
Qualifications
Essential
- Must have 5 GCSEs grades A-C or NVQ Level 2 in Business & Administration or Customer Care or equivalent experience
Special Skills & Knowledge
Essential
- Knowledge of 18 week referral to treatment
- Organisational skills
- Ability to work under pressure
- Ability to prioritise
- Keyboard skills
- Attention to detail
Desirable
- Knowledge of NHS Patient Administration systems
- Microsoft Office skills
- Knowledge of Overseas Visitor charging regulations
Person Specification
Experience
Essential
- Working in a busy office environment
Desirable
Special Requirements
Essential
- Good interpersonal skills
- Approachable and friendly
- Attention to detail
- Ability to maintain strict confidentiality
- Willing to undertake any training
- required for the post
- Ability to travel across sites
Desirable
- Self-reliance
- Well presented
Qualifications
Essential
- Must have 5 GCSEs grades A-C or NVQ Level 2 in Business & Administration or Customer Care or equivalent experience
Special Skills & Knowledge
Essential
- Knowledge of 18 week referral to treatment
- Organisational skills
- Ability to work under pressure
- Ability to prioritise
- Keyboard skills
- Attention to detail
Desirable
- Knowledge of NHS Patient Administration systems
- Microsoft Office skills
- Knowledge of Overseas Visitor charging regulations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
