Job summary
An
opportunity has arisen within the Emergency Department University Hospital of
North Durham as a Progress Clerk. This is a clerical role and you would be
expected to work as part of the team
under the direction of the Emergency Department Nurse coordinator and Medical
coordinator, to ensure the smooth flow of patients through the department. The post holder will be expected to maintain
confidentiallity and adopt a positive attitude towards staff, patients and
relatives at all times. The post is 12 hour shifts Days and Nights
I
Main duties of the job
It is expected that by coordinating
administrative tasks, liaising with other departments and expediting clinical
investigations the post holder will contribute to the efficient and effective
running of the department resulting in a significant reduction in patient
journey times and improving performance against the Emergency Department standard. Working in partnership with the Nurse and Medical
coordinator , the post holder will maintain the computer based system for
patient flow and ensure tests are ordered and carried out at appropriate times
escalating when standard operating procedures are breached. The post holder will be instrumental in
ensuring the discharge and patient transfer processes are efficient, timely and
run smoothly. I
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years
of as a HCA within the NHS for the Trust to consider
sponsorship (we will only consider sponsorship if you meet this criteria and
have a current visa expiring within 3 months).
Job description
Job responsibilities
Answer
the phone and deal with requests for information, whilst maintaining
confidentiality.
Relaying messages to other
members of staff.
Liaise with Coordinators in
the Assessment Unit and other acute admitting services to facilitate a safe
efficient transfer from the department.
Ensure bloods are reviewed
in a timely fashion, escalating to clinical staff where bloods have not been
processed.
Ensure patients are sent
for imaging and escalate when reports are not readily available according to
service level agreements, continuously expediting diagnostic delays.
Work with Medical
Co-ordinator to ensure a decision to admit is made within 2.5 hours of the
patients journey
Escalate any delays
Where required ensure a
patients discharge is completed in a timely way (non clinical component of
discharge).
Bleep medical staff for
speciality opinions as requested and ensures times of request and reviews are
documented
Liaise with the Discharge
Lounge, i.e. if patients can go there to wait for transport.
Work in partnership with
the Ward Coordinators, Discharge Coordinators and Multi-Professional Team to
ensure timely discharge or transfer.
Monitor and maintain
patients flow, by ensuring all information regarding patients progress is
recorded
Ensure EPR is kept updated
Chase any outstanding
reports to ensure excellent patient experience.
Responsible for delivering
a delegated workload against the needs of patients and service requirements
This job description is not
meant to be exhaustive. It describes the main duties and responsibilities of
the post. It may be subject to change in the light of developing organisational
and service needs and wherever possible change will follow consultation with
the post holder.
Job description
Job responsibilities
Answer
the phone and deal with requests for information, whilst maintaining
confidentiality.
Relaying messages to other
members of staff.
Liaise with Coordinators in
the Assessment Unit and other acute admitting services to facilitate a safe
efficient transfer from the department.
Ensure bloods are reviewed
in a timely fashion, escalating to clinical staff where bloods have not been
processed.
Ensure patients are sent
for imaging and escalate when reports are not readily available according to
service level agreements, continuously expediting diagnostic delays.
Work with Medical
Co-ordinator to ensure a decision to admit is made within 2.5 hours of the
patients journey
Escalate any delays
Where required ensure a
patients discharge is completed in a timely way (non clinical component of
discharge).
Bleep medical staff for
speciality opinions as requested and ensures times of request and reviews are
documented
Liaise with the Discharge
Lounge, i.e. if patients can go there to wait for transport.
Work in partnership with
the Ward Coordinators, Discharge Coordinators and Multi-Professional Team to
ensure timely discharge or transfer.
Monitor and maintain
patients flow, by ensuring all information regarding patients progress is
recorded
Ensure EPR is kept updated
Chase any outstanding
reports to ensure excellent patient experience.
Responsible for delivering
a delegated workload against the needs of patients and service requirements
This job description is not
meant to be exhaustive. It describes the main duties and responsibilities of
the post. It may be subject to change in the light of developing organisational
and service needs and wherever possible change will follow consultation with
the post holder.
Person Specification
Experience
Essential
- Able to work independently or as part of a team
- Excellent Communication and Liasion skills
-
- Able to effectively prioritise and escalate delays in service delivery
Desirable
- Ward clerk / administrative experience
Special Skills & Knowledge
Essential
- Good IT skills, literacy and numeracy
- Ability to work under pressure
- Excellent planning and organisational skills
- Able to effectively prioritise and escalate delays in service delivery
- Ability to manage and work to necessary quality standards
- Excellent communication and liaison skills
- Flexible approach to work and adaptable to change
- Ability to use discretion and maintain confidentiality
Qualifications
Essential
- GCSEs Grade A-C in Maths and English or key skills level 2 in Maths and English (to be evidenced by a test if relevant qualifications not available)
-
- NVQ Level 3 in Business Administration (or working towards) or equivalent knowledge
Person Specification
Experience
Essential
- Able to work independently or as part of a team
- Excellent Communication and Liasion skills
-
- Able to effectively prioritise and escalate delays in service delivery
Desirable
- Ward clerk / administrative experience
Special Skills & Knowledge
Essential
- Good IT skills, literacy and numeracy
- Ability to work under pressure
- Excellent planning and organisational skills
- Able to effectively prioritise and escalate delays in service delivery
- Ability to manage and work to necessary quality standards
- Excellent communication and liaison skills
- Flexible approach to work and adaptable to change
- Ability to use discretion and maintain confidentiality
Qualifications
Essential
- GCSEs Grade A-C in Maths and English or key skills level 2 in Maths and English (to be evidenced by a test if relevant qualifications not available)
-
- NVQ Level 3 in Business Administration (or working towards) or equivalent knowledge
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
