Job summary
CDDFT are seeking an experienced and motivated individual to
support the continued management and development of the Macmillan Cancer
Information Service. The individual will require highly developed
interpersonal, communication, service improvement and facilitation skills.
The importance of appropriate timely, sensitive, reliable
and comprehensible information and support for people affected by cancer is
widely recognised. CDDFT have three Hospital based Information Centres and two
outreach centres across the county to provide cancer information services to
people affected by cancer, health and social care professionals and the public.
This role and the Information and Support
Centres are integral to the experience of people affected by cancer in County
Durham and Darlington. This is achieved by close working with our clinical and
non-clinical teams both within our hospitals and within our communities
Main duties of the job
You will support the on-going development, management and
day to day operation of the service including performance management, reporting
and leading a team of cancer care coordinators and volunteers. This will
require a flexible and responsive approach.
You will help to manage a trust wide support service,
engaging with internal and external teams and services to support people
affected by cancer in their own communities through signposting and
collaboration.
The cancer information and support centers are innovative
and responsive to need, listening to the patient voice to inform where resource
is required.
The Centre Manager responsibilities includes the
promotion of Personalised Care for cancer patients so they feel empowered and
supported to make holistic, informed decisions. This helps to enable their
independence, which supports self-management in order to empower the patient
and their carers. They will coordinate the service approach to assess the
individual needs of patients, providing appropriate personalised information
and support about cancer and cancer services to help enable people to navigate
the health and social care system.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have a minimum of two years
of experience working within the NHS as a HCA for the Trust to consider
sponsorship (we will only consider sponsorship if you meet this criteria and
have a current visa expiring within 3 months).
Job description
Job responsibilities
The Macmillan Information and Support Manager will play a
pivotal role in leading the service that supports people affected by cancer in
County Durham and Darlington. They will
be highly motivated, flexible and will develop effective working relationships
across internal and external teams and organisations.
They will maintain a
team including cancer care coordinators and volunteers to support the information
centers. This requires careful selection, induction, ongoing training and
support, and succession planning.
We can offer you a rewarding career in a supportive working
environment. We have educational links to help you realise your full potential
and develop skills to provide outstanding healthcare and personalised care to
our local community. As a Macmillan Professional you will also have access to
learning opportunities from Macmillan Cancer Care.
We are dedicated to being an outstanding place to work and
will work with you to get the best experience.
The full job description provides an overview of
the key tasks and responsibilities of the role, and the person specification
outlines the qualifications, skills, experience, and knowledge required.
Job description
Job responsibilities
The Macmillan Information and Support Manager will play a
pivotal role in leading the service that supports people affected by cancer in
County Durham and Darlington. They will
be highly motivated, flexible and will develop effective working relationships
across internal and external teams and organisations.
They will maintain a
team including cancer care coordinators and volunteers to support the information
centers. This requires careful selection, induction, ongoing training and
support, and succession planning.
We can offer you a rewarding career in a supportive working
environment. We have educational links to help you realise your full potential
and develop skills to provide outstanding healthcare and personalised care to
our local community. As a Macmillan Professional you will also have access to
learning opportunities from Macmillan Cancer Care.
We are dedicated to being an outstanding place to work and
will work with you to get the best experience.
The full job description provides an overview of
the key tasks and responsibilities of the role, and the person specification
outlines the qualifications, skills, experience, and knowledge required.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent
Desirable
- Advanced Communication Skills Training
- Counselling qualification
- Cancer training/ education
- Leadership training
Experience
Essential
- Experience of working with people affected by cancer
- Experience in a leadership/ supervisory role.
- Experience working with patients and carers in a health or social care environment, providing advice, support and information
- Experience of supporting service improvements and implementing new ways of working
- Experience of engaging with patients to learn from their experiences and using their feedback to shape service delivery.
- Experience of working collaboratively with internal and external agencies
Desirable
- Professional background in an area of healthcare, social care or welfare rights
- Experience of working with cancer patients and carers
- Experience of working within a clinical environment
- Experience of working with or managing volunteers
Special Skills & Knowledge
Essential
- Ability to communicate complex and sensitive information with empathy
- Enhanced interpersonal/ communication skills demonstrating self-awareness and emotional intelligence
- Ability to lead, manage and motivate a team of staff and volunteers within a healthcare environment
- Knowledge of key strategies impacting on the delivery of care and support for people with cancer, including the Personalised Care Agenda
- Ability to work effectively and collaboratively with multidisciplinary team in order to improve and co-ordinate services
- Competently utilises a wide range of IT systems and programmes
- Demonstrates compassionate care
-
- Personal resilience to manage an emotionally challenging and demanding workload.
- Willingness to undertake further training and development
- Positive attitude towards change and its implementation
- Highly motivated and organised
Desirable
- Audit and data analysis skills
- Good knowledge of support services for people dealing with cancer
Special Requirements
Essential
- Able to deal appropriately with distressing information from patients and their relatives.
- Ability to concentrate on tasks whilst managing frequent interruptions and making appropriate adjustments to priorities
- Flexible and adaptable
- Ability to travel independently across sites to fulfil the requirements of the post
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent
Desirable
- Advanced Communication Skills Training
- Counselling qualification
- Cancer training/ education
- Leadership training
Experience
Essential
- Experience of working with people affected by cancer
- Experience in a leadership/ supervisory role.
- Experience working with patients and carers in a health or social care environment, providing advice, support and information
- Experience of supporting service improvements and implementing new ways of working
- Experience of engaging with patients to learn from their experiences and using their feedback to shape service delivery.
- Experience of working collaboratively with internal and external agencies
Desirable
- Professional background in an area of healthcare, social care or welfare rights
- Experience of working with cancer patients and carers
- Experience of working within a clinical environment
- Experience of working with or managing volunteers
Special Skills & Knowledge
Essential
- Ability to communicate complex and sensitive information with empathy
- Enhanced interpersonal/ communication skills demonstrating self-awareness and emotional intelligence
- Ability to lead, manage and motivate a team of staff and volunteers within a healthcare environment
- Knowledge of key strategies impacting on the delivery of care and support for people with cancer, including the Personalised Care Agenda
- Ability to work effectively and collaboratively with multidisciplinary team in order to improve and co-ordinate services
- Competently utilises a wide range of IT systems and programmes
- Demonstrates compassionate care
-
- Personal resilience to manage an emotionally challenging and demanding workload.
- Willingness to undertake further training and development
- Positive attitude towards change and its implementation
- Highly motivated and organised
Desirable
- Audit and data analysis skills
- Good knowledge of support services for people dealing with cancer
Special Requirements
Essential
- Able to deal appropriately with distressing information from patients and their relatives.
- Ability to concentrate on tasks whilst managing frequent interruptions and making appropriate adjustments to priorities
- Flexible and adaptable
- Ability to travel independently across sites to fulfil the requirements of the post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
