Job summary
Due to the expansion of the Bowel Cancer
Screening Service and age extension we are looking to recruit an admin support
officer to join the existing team at Bishop Auckland Hospital. The post holder will provide the highest
standard of admin support for patients participating in the national Bowel
Cancer Screening Programme. The post is varied and includes providing general
admin support to the practitioners for individuals who have had a positive FIT
as part of the programme, attending occasional health promotional events in the
region and local GPs. occassional
reception cover also provided for ward 20. This is an exciting opportunity to
join our team of highly motivated, professional staff who take pride in providing
excellent services for our patients. The
team was highly praised by the Quality Assurance Regional Centre who undertook
a Quality Assurance Visit in 2018. The post will be based at Bishop Auckland
Hospital, but you may be expected to travel across the three main trust sites.
Main duties of the job
he
ability to be flexible and organised in the workplace with a passion for
delivering a quality and successful service is essential. Excellent
interpersonal, written and verbal communication skills are required to maintain
and develop relationships with a wide range of internal and external contacts.
You will be supported by
induction training and ongoing development. You will have regular supervision,
and an annual appraisal with learning opportunities.
The successful applicant
will be expected to complete training in the external BCSS system - open exter
via online portal.
DBS check will be required
for the post as occasional reception cover may be required within the endoscopy
unit at Bishop Auckland ward 20.
The service core hours are
8-4 however rota working is in place to ensure admin cover is provided until
5.30 with a later start of 9.30.
6
day working in place on an adhoc basis.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have a minimum of two years
of experience working within the NHS as a HCA for the Trust to consider
sponsorship (we will only consider sponsorship if you meet this criteria and
have a current visa expiring within 3 months).
Job description
Job responsibilities
MAIN
DUTIES & RESPONSIBILITIES
Provide an administrative service to the BCSP Management
Team in order to support the effective delivery of the Programme.
Admit and discharge patients to the ward ensuring
procedures are added to the patient administration system.
Assist the BCSP Co-Ordinator/Lead Administrator to
establish and develop Standard Operating Procedures for all administrative
tasks in order to provide a seamless service.
Maintain regular communication with Primary Care with
regards to patient activity, and ensure GP practice information is up to date.
In support of the National Programme, maintain the BCSP
national database and report any anomalies to NHS Digital Helpdesk.
Participate in Trust annual essential training,
Information Governance training and educational/awareness sessions as
identified by the BCSP and through the Appraisal Process.
To communicate effectively with patients, providing
appropriate advice regarding appointments and correspondence.
To gain a broad knowledge and understanding of the
Quality Assurance Standards, National Right Results Pathways and supporting
policies and publications endorsed by NHS Commissioning Boards and the
Programme National Team.
To arrange patient pathways by ensuring clinic and
procedure appointments are booked onto relevant systems within programme
timescales.
To ensure all pathway documentation is available for
clinics and procedure appointments, in agreement with department work
instructions.
To carry out daily administrative tasks to ensure the
smooth running of the service, this includes actions from emails and telephone
calls, despatch and receive mail, maintain availability and correct labelling
of documentation for despatch to scanning, and covering reception.
Ensure adequate supplies of stationary, consumables,
Patient Information Leaflets, PPE consumables and office equipment as
appropriate.
Ensure the security, maintenance and cleanliness of
personal office accommodation and equipment is upheld. Adhere to COVID-19
Policies and procedures.
Support Clinical Staff on the ensuring all patient data
is captured correctly in order to support the patient pathway and correct
outcomes achieved.
Be prepared to support patients
requiring assistance or advice by referring to the correct member of staff. .
Job description
Job responsibilities
MAIN
DUTIES & RESPONSIBILITIES
Provide an administrative service to the BCSP Management
Team in order to support the effective delivery of the Programme.
Admit and discharge patients to the ward ensuring
procedures are added to the patient administration system.
Assist the BCSP Co-Ordinator/Lead Administrator to
establish and develop Standard Operating Procedures for all administrative
tasks in order to provide a seamless service.
Maintain regular communication with Primary Care with
regards to patient activity, and ensure GP practice information is up to date.
In support of the National Programme, maintain the BCSP
national database and report any anomalies to NHS Digital Helpdesk.
Participate in Trust annual essential training,
Information Governance training and educational/awareness sessions as
identified by the BCSP and through the Appraisal Process.
To communicate effectively with patients, providing
appropriate advice regarding appointments and correspondence.
To gain a broad knowledge and understanding of the
Quality Assurance Standards, National Right Results Pathways and supporting
policies and publications endorsed by NHS Commissioning Boards and the
Programme National Team.
To arrange patient pathways by ensuring clinic and
procedure appointments are booked onto relevant systems within programme
timescales.
To ensure all pathway documentation is available for
clinics and procedure appointments, in agreement with department work
instructions.
To carry out daily administrative tasks to ensure the
smooth running of the service, this includes actions from emails and telephone
calls, despatch and receive mail, maintain availability and correct labelling
of documentation for despatch to scanning, and covering reception.
Ensure adequate supplies of stationary, consumables,
Patient Information Leaflets, PPE consumables and office equipment as
appropriate.
Ensure the security, maintenance and cleanliness of
personal office accommodation and equipment is upheld. Adhere to COVID-19
Policies and procedures.
Support Clinical Staff on the ensuring all patient data
is captured correctly in order to support the patient pathway and correct
outcomes achieved.
Be prepared to support patients
requiring assistance or advice by referring to the correct member of staff. .
Person Specification
Experience
Essential
- Use of standard mircosoft programmes word, excel, outlook, teams.
- Relevant administrative and or clerical experience.
- Accurate data input experience.
Desirable
- Two years in NHS setting.
- Knowledge of hopsital systems EPR and waiting list management.
- Experience of working in a reception area or customer facing enviroment.
Special Requirements
Essential
- Satisfactory DBS clearance.
- Able to comply with departmental dress code.
- Good interpersonal skills.
- Approachable and Friendly.
- Ability to travel and work across trust sites if needed.
- Flexible in working hours.
Special Skills & Knowledge
Essential
- Excellent communication and organistaional skills.
- Ability to demonstrate empathy and Understanding towards service users.
- Ability to prioritise work.
- Attention to detail and accuracy.
- ability to use own initiative.
- Understand the need to maintain confidentiality at all times.
- Ability willingness to undergo further training as necessary.
- Knowledge of Bowel cancer screening programme is desirable.
- Application Form & Interview.
Desirable
- Knowledge of bowel cancer screening programme is desirable.
Qualifications
Essential
- 5 GCSE or NVQ level 2 or equivalent experience.
- ECDL or equivalent experience.
Desirable
- Evidence of IT related qulification.
- BCSP software training.
- Customer Service qualification or Business Admin qualification.
Person Specification
Experience
Essential
- Use of standard mircosoft programmes word, excel, outlook, teams.
- Relevant administrative and or clerical experience.
- Accurate data input experience.
Desirable
- Two years in NHS setting.
- Knowledge of hopsital systems EPR and waiting list management.
- Experience of working in a reception area or customer facing enviroment.
Special Requirements
Essential
- Satisfactory DBS clearance.
- Able to comply with departmental dress code.
- Good interpersonal skills.
- Approachable and Friendly.
- Ability to travel and work across trust sites if needed.
- Flexible in working hours.
Special Skills & Knowledge
Essential
- Excellent communication and organistaional skills.
- Ability to demonstrate empathy and Understanding towards service users.
- Ability to prioritise work.
- Attention to detail and accuracy.
- ability to use own initiative.
- Understand the need to maintain confidentiality at all times.
- Ability willingness to undergo further training as necessary.
- Knowledge of Bowel cancer screening programme is desirable.
- Application Form & Interview.
Desirable
- Knowledge of bowel cancer screening programme is desirable.
Qualifications
Essential
- 5 GCSE or NVQ level 2 or equivalent experience.
- ECDL or equivalent experience.
Desirable
- Evidence of IT related qulification.
- BCSP software training.
- Customer Service qualification or Business Admin qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Bishop Auckland General Hospital
Cockton Hill Road
Bishop Auckland
County Durham
DL14 6AD
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
