County Durham & Darlington NHS Foundation Trust

Radiology Admin Assistant / Receptionist

The closing date is 02 September 2025

Job summary

County Durham and Darlington NHS Foundation Trust is one of the largest integrated care providers in England, serving a population of around 600,000 people. We are a high performing organisation with a track record of success.

Radiology is a busy department providing X-Ray, CT, MRI, Fluoroscopy and Ultrasound services. We provide diagnostic services to our hospital sites using both specific Radiology IT packages alongside Trustwide systems to provide integrated care.

We have an exciting opportunity for an enthusiastic, experienced Receptionist/Admin Assistant to join our friendly team based within Radiology at Darlington Memorial and Bishop Auckland Hospitals.

The successful candidate should provide consistent outstanding care and exemplary service to our patients and visitors, arrange appointments and liaise with all involved in the Imaging process to ensure the best service for our patients.

The successful candidate will need excellent communication, organisational and investigative skills and have a flexible approach to tasks with experience working in a busy office environment.

Main duties of the job

We are looking for candidates with excellent interpersonal skills, dedication and the confidence to deal with a wide range of matters with diplomacy. Patient administration experience, experience in working with people and the ability to adapt to change while managing and prioritising a heavy workload, in a fast developing environment is essential for this role. An organised and flexible person who enjoys working individually but also as part of a wider team would be ideal for this role.

Main duties of this role include; front of house reception cover, booking Radiology appointments, communicating with patients and staff, undertaking IT system based work, linking in with patient transport services and general administrative duties.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have a minimum of two years of experience working within the NHS as a HCA for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).

Date posted

19 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

C9439-2526-0640

Job locations

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

Job description

Job responsibilities

Greeting patients and visitors attending the department.

Accurately entering details onto the Radiology Information System.

Handling queries, liaising with other departments and Colleagues when necessary.

Liaising regularly with secondary care staff, GP surgeries etc.

Providing a fast and responsive appointments service to patients.

Receiving and handling information regarding referrals to the service, within set timescales.

Providing general admin support to the Radiology department as a whole.

Ensuring waiting time targets are met (including 2 week referrals).

Sending and receiving images via Radiology IT systems.

Job description

Job responsibilities

Greeting patients and visitors attending the department.

Accurately entering details onto the Radiology Information System.

Handling queries, liaising with other departments and Colleagues when necessary.

Liaising regularly with secondary care staff, GP surgeries etc.

Providing a fast and responsive appointments service to patients.

Receiving and handling information regarding referrals to the service, within set timescales.

Providing general admin support to the Radiology department as a whole.

Ensuring waiting time targets are met (including 2 week referrals).

Sending and receiving images via Radiology IT systems.

Person Specification

Special Requirements

Essential

Ability to work as a member of a team.
Good IT knowledge including Word, Excel and Outlook.

Desirable

Knowledge of Data Protection and Caldicott Principles, understanding the requirement to maintain confidentiality.

Qualifications

Essential

Good standard of general education, minimum of 3 GCSE's or equivalent at Grade C or above, including English, or equivalent experience suitable for role.

Desirable

NVQ Level 2 or equivalent in Administration.

Special Skills & Knowledge

Essential

Friendly, approachable and committed to providing quality patient care.
Ability to prioritise workload and work under pressure in a busy department.
Effective interpersonal skills and ability to communicate accurately both verbally and in writing with a wide range of people.
Flexible approach to work and adaptable to change.

Desirable

Knowledge of NHS procedures.
Knowledge of Radiology systems.

Experience

Essential

Experience dealing with the general public and the ability to solve problems.

Desirable

Previous experience working within the NHS and/or a Radiology Department.

Person Specification

Special Requirements

Essential

Ability to work as a member of a team.
Good IT knowledge including Word, Excel and Outlook.

Desirable

Knowledge of Data Protection and Caldicott Principles, understanding the requirement to maintain confidentiality.

Qualifications

Essential

Good standard of general education, minimum of 3 GCSE's or equivalent at Grade C or above, including English, or equivalent experience suitable for role.

Desirable

NVQ Level 2 or equivalent in Administration.

Special Skills & Knowledge

Essential

Friendly, approachable and committed to providing quality patient care.
Ability to prioritise workload and work under pressure in a busy department.
Effective interpersonal skills and ability to communicate accurately both verbally and in writing with a wide range of people.
Flexible approach to work and adaptable to change.

Desirable

Knowledge of NHS procedures.
Knowledge of Radiology systems.

Experience

Essential

Experience dealing with the general public and the ability to solve problems.

Desirable

Previous experience working within the NHS and/or a Radiology Department.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)