Job summary
Are you a proactive and technically savvy individual looking
to contribute to the smooth operation of Clinical IT systems? If so Health Informatics at
County Durham and Darlington NHS Foundation Trust may have the perfect role for
you! We are seeking a dedicated Systems
Support Analyst (Clinical Applications) to join our ever evolving Systems team.
As a Systems Support Analyst for clinical applications, you
will play a vital role in providing technical administration,
configuration/development and support for one or more of the Trust's Clinical
IT systems.
The post offered offers great potential for personal and
career development and enable you to enhance your knowledge of healthcare and
clinical IT Systems.
We are able to offer flexible/hybrid working with the
ability to be based a one of several sites across County Durham, including at
locations in Darlington and Peterlee.
Any experience of Radiology and Cardiology
systems or a similar would be beneficial to this role.
Main duties of the job
The
successful candidate will meet the criteria published within the Job
Description and Personal Specification, and ideally have demonstrable
experience within a systems support environment with a drive for continued
professional development. They will be customer focused, pro-active, possess
strong communication skills, confident, with solid IT skills and a strong work
ethic. They will have the opportunity to work with a diverse team, committed to
working together in supporting our clinical services
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years
of as a HCA within the NHS for the Trust to consider
sponsorship (we will only consider sponsorship if you meet this criteria and
have a current visa expiring within 3 months).
Job description
Job responsibilities
The post holder is an IM&T support analyst whose role is
to implement, maintain, and provide user support and frontline system
administration technical support to Trust systems.
The post holder will report directly to a Systems Manager
and work in close association with the Senior Systems Support Analysts.
The post holder will ensure that users receive
the best possible service in terms of data quality, system availability,
technical and operational support.
Job description
Job responsibilities
The post holder is an IM&T support analyst whose role is
to implement, maintain, and provide user support and frontline system
administration technical support to Trust systems.
The post holder will report directly to a Systems Manager
and work in close association with the Senior Systems Support Analysts.
The post holder will ensure that users receive
the best possible service in terms of data quality, system availability,
technical and operational support.
Person Specification
Special Skills & Knowledge
Essential
- Demonstrable skills in Structured Query Language(s) SQL
- Demonstrable skills in the use of software and software development tools.
- A sound working knowledge and understanding of computer based systems.
- Knowledge of data analysis techniques and tools.
- Able to deal with complex queries in relation to systems and data.
- Ability to analyse data from different sources and correlate discrepancies and outputs
- An ability to plan and organise workload to meet objectives and deadlines.
- Ability to communicate highly complex, sensitive, contentious information where there may be barriers to overcome
Desirable
- Understanding of the application of modern IT solutions.
- Understanding of clinical processes
Experience
Essential
- Substantial experience in a technical role
- Proven experience in the development of computer based solutions
- Systems development environments
- Database environments
- Experience with computer systems and software to allow configuration changes to be managed through thorough controlled procedures and testing
- Customer Service Experience or experience in a customer facing role delivering resolutions to customer issues.
Desirable
- Experience of healthcare environments
- Systems development environments
Qualifications
Essential
- Higher Diploma in computer science or related discipline
- A minimum of 2 years experience in a technical environment with evidence of professional development.
- Experience of maintaining and supporting computer systems
- Use of Microsoft Office Suite
Desirable
- ITIL Foundation Certificate in IT Service Management
Special Requirements
Essential
- Able to travel across Trust sites to meet the requirements of the post
Person Specification
Special Skills & Knowledge
Essential
- Demonstrable skills in Structured Query Language(s) SQL
- Demonstrable skills in the use of software and software development tools.
- A sound working knowledge and understanding of computer based systems.
- Knowledge of data analysis techniques and tools.
- Able to deal with complex queries in relation to systems and data.
- Ability to analyse data from different sources and correlate discrepancies and outputs
- An ability to plan and organise workload to meet objectives and deadlines.
- Ability to communicate highly complex, sensitive, contentious information where there may be barriers to overcome
Desirable
- Understanding of the application of modern IT solutions.
- Understanding of clinical processes
Experience
Essential
- Substantial experience in a technical role
- Proven experience in the development of computer based solutions
- Systems development environments
- Database environments
- Experience with computer systems and software to allow configuration changes to be managed through thorough controlled procedures and testing
- Customer Service Experience or experience in a customer facing role delivering resolutions to customer issues.
Desirable
- Experience of healthcare environments
- Systems development environments
Qualifications
Essential
- Higher Diploma in computer science or related discipline
- A minimum of 2 years experience in a technical environment with evidence of professional development.
- Experience of maintaining and supporting computer systems
- Use of Microsoft Office Suite
Desirable
- ITIL Foundation Certificate in IT Service Management
Special Requirements
Essential
- Able to travel across Trust sites to meet the requirements of the post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
The Centre For Health
Traynor Way
Whitehouse Business Park
Peterlee
County Durham
SR8 2RU
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
