County Durham & Darlington NHS Foundation Trust

Children's Therapies Administrative Assistant

The closing date is 07 August 2025

Job summary

An exciting opportunity has arisen for a band 2 admin assistant to join our central admin team providing support to Children's Therapies service within County Durham and Darlington. The central admin team is based at Chester le Street Community Hospital , providing comprehensive administritive support to the countywide team of Children's Occupational Therapists, Physiotherapists and, from April 2025 Children's Speech and Language Therapists.

The role itself is a great opportunity for someone who is seeking to work in busy admin environment with a varied workload. You will assist with the organisation and timely completion of routine administrative tasks and duties, and be responsible for administrative and secretarial support to the Childrens Therapy Service. We are seeking someone who is enthusiastic, motivated and can work as part of a team.

County Durham and Darlington NHS Foundation Trust is one of the largest integrated care providers in England, serving a population of around 600,000 people. We are a high performing organisation with a track record of success.

Main duties of the job

Answering phone calls and dealing with appropriately

Registering of new patients, scanning and placing on correct waiting list

Completing admin tasks sent by clinical and non-clinical staff on Systmone

Supporting triage process to ensure triage is completed in a timely manner

Access and answer generic email address as needed

Sort both internal & external post daily or as required

Support SEND processes - following processe to ensure health advice for Educational Health

Care Plans is processed in a timely manner

Contact patients to cancel / re-arrange appointments as needed

Assist in covering holidays and duties when colleagues on leave

Ensure tasks are completed

To work with the Therapists in order to facilitate and process the workload of the Therapy service

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

Full Job Descriptions can be found in the adverts supporting documents

Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have a minimum of two years of experience working within the NHS as a HCA for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months)

Date posted

24 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

C9439-2526-0546

Job locations

Chester Le Street Community Hospital

Front Street

Chester Le Street

County Durham

DH3 3AT

Job description

Job responsibilities

The admin team are responsive to the needs of the service. It is a busy working environment with referrals received by phone, email, and post from a variety of sources, ranging from parent/carer, school, GP and other health professionals. Work will mainly be on SystmOne and involves putting referrals onto the system, registering patients, rearranging appointments, cancelling appointments and rebooking children who are not brought to their appointment.

Processes are in place to support the effective running of the team and a flexible approach is needed to allow work to be prioritised within the team.

Work is also generated by tasks from clinical staff to support in sending reports, appointments, advice and statutory information to relevant people involved in the child/young person's care.

Regular patient contact when parent/carers bring their children to the department is required as part of the role so excellent verbal communication skills are essential to this role

Job description

Job responsibilities

Processes are in place to support the effective running of the team and a flexible approach is needed to allow work to be prioritised within the team.

Work is also generated by tasks from clinical staff to support in sending reports, appointments, advice and statutory information to relevant people involved in the child/young person's care.

Regular patient contact when parent/carers bring their children to the department is required as part of the role so excellent verbal communication skills are essential to this role

Person Specification

Experience

Essential

Proven ability in effective, efficient administration
Experience in busy office environment
including making and receiving phone calls on
behalf of service/organisation
Providing clerical support for team of staff
Excellent written and verbal communication skills

Desirable

Knowledge of SystmOne.
Diary management

Special Skills and Knowledge

Essential

Use of email and Outlook Excellent written and verbal communication skills
Excellent organisational skills in order to prioritise work and complete to tight schedules
Good standard of written and verbal communication skills
Ability to prioritise workload
Ability to work on own initiative
Ability to use discretion and maintain confidentiality
Ability to deal courteously and effectively with a wide range of staff, professionals and members of the public

Special Requirements

Essential

Flexible and responsive to change

Qualifications

Essential

3 GCSEs including English Language

Desirable

NVQ level 2

Person Specification

Experience

Essential

Proven ability in effective, efficient administration
Experience in busy office environment
including making and receiving phone calls on
behalf of service/organisation
Providing clerical support for team of staff
Excellent written and verbal communication skills

Desirable

Knowledge of SystmOne.
Diary management

Special Skills and Knowledge

Essential

Use of email and Outlook Excellent written and verbal communication skills
Excellent organisational skills in order to prioritise work and complete to tight schedules
Good standard of written and verbal communication skills
Ability to prioritise workload
Ability to work on own initiative
Ability to use discretion and maintain confidentiality
Ability to deal courteously and effectively with a wide range of staff, professionals and members of the public

Special Requirements

Essential

Flexible and responsive to change

Qualifications

Essential

3 GCSEs including English Language

Desirable

NVQ level 2

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Chester Le Street Community Hospital

Front Street

Chester Le Street

County Durham

DH3 3AT

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Chester Le Street Community Hospital

Front Street

Chester Le Street

County Durham

DH3 3AT

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)