Job summary
To
work as a key member of the Diabetic Eye Screening Programme administration
function, ensuring the highest levels of patient safety. To provide clerical support to the diabetic
retinal screening service. To book
screening appointments and be the first point of contact for telephone
enquiries from patients/carers, GP practices.
To monitor patients and ensure they have timely screening/review in
Ophthalmology.
Interviews will be held on 27th August
2025.
Main duties of the job
Respond to frequent enquiries from patients, carers and NHS
staff using written and verbal communication using empathy, sensitivity and
judgement. Deal with all queries in a professional and confidential manner,
especially where there are barriers to understanding
Respond to frequent enquiries from patients, carers and NHS
staff using written and verbal communication using empathy, sensitivity and
judgement. Deal with all queries in a professional and confidential manner,
especially where there are barriers to understanding
Arrange patient appointments ensure that patients are
screened in as per guidelines
Maintain list of patients from diabetic
register, GP practices and new referrals
Arrange patient appointments ensure that patients are
screened in as per guidelines
Maintain list of patients from diabetic
register, GP practices and new referrals
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
Full Job Descriptions can be found in the adverts supporting documents
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have a minimum of two years
of experience working within the NHS as a HCA for the Trust to consider
sponsorship (we will only consider sponsorship if you meet this criteria and
have a current visa expiring within 3 months)
Job description
Job responsibilities
Respond to queries about clinical issues including whether a
patient needs to attend an appointment, following written protocols and
referring exceptions.
Send out letters to patients, general practitioners and
diabetologists.
Ensure that patient records are completed in a timely and
accurate manner.
Develop sound interpersonal relationships with colleagues.
Work with the Failsafe Officer to formulate, and deliver
procedures and protocols.
Collating referral/attendance/DNA and cancellation figures.
Liaise with GP practice regarding patients who have failed
to attend/do not want to attend.
Record all referrals made to Ophthalmology and ensure that
patients are seen in clinic and reports are sent back to the screening
programme.
Arranging, re-arranging / cancelling of clinics as required.
Observing the requirements of the Data Protection Act and
the Health & Safety at Work Act.
Attend departmental meetings essential to the development of
the service and input/action and implement changes where necessary.
Provide confidential secretarial and administrative support
to the Programme Manager.
Proactively seek and maintain up to date information and
training to ensure that skills are sustained to a high standard.
Patient safety is a priority and creating an environment
where the patient experience is positive and failsafe functions are
robust.
To assist the Programme Manager in ensuring the Trusts
business objectives and national and local targets are continually monitored
and achieved.
To assist in ensuring best clinical/administrative practice
by promoting continuous quality improvement as a positive role model and
mentor, promoting all aspects of high quality patient care.
Work collaboratively with multi professional
teams to ensure practice is efficient, effective, evidence based and safe.
Job description
Job responsibilities
Respond to queries about clinical issues including whether a
patient needs to attend an appointment, following written protocols and
referring exceptions.
Send out letters to patients, general practitioners and
diabetologists.
Ensure that patient records are completed in a timely and
accurate manner.
Develop sound interpersonal relationships with colleagues.
Work with the Failsafe Officer to formulate, and deliver
procedures and protocols.
Collating referral/attendance/DNA and cancellation figures.
Liaise with GP practice regarding patients who have failed
to attend/do not want to attend.
Record all referrals made to Ophthalmology and ensure that
patients are seen in clinic and reports are sent back to the screening
programme.
Arranging, re-arranging / cancelling of clinics as required.
Observing the requirements of the Data Protection Act and
the Health & Safety at Work Act.
Attend departmental meetings essential to the development of
the service and input/action and implement changes where necessary.
Provide confidential secretarial and administrative support
to the Programme Manager.
Proactively seek and maintain up to date information and
training to ensure that skills are sustained to a high standard.
Patient safety is a priority and creating an environment
where the patient experience is positive and failsafe functions are
robust.
To assist the Programme Manager in ensuring the Trusts
business objectives and national and local targets are continually monitored
and achieved.
To assist in ensuring best clinical/administrative practice
by promoting continuous quality improvement as a positive role model and
mentor, promoting all aspects of high quality patient care.
Work collaboratively with multi professional
teams to ensure practice is efficient, effective, evidence based and safe.
Person Specification
Special Requirements
Essential
- Actively acts as a role model in own behaviour and foster a non-discriminatory culture
- Promote equality and value diversity
- Develop a culture that promotes equality and values diversity.
Qualifications
Essential
- GCSE English and Maths (grade 4 or above) or equivalent.
- NVQ Customer Service Level 2 or equivalent
- NVQ Business Administration Level 2 or equivalent
Desirable
- Knowledge of Diabetes
- Knowledge of Diabetic Eye Disease
Experience
Essential
- Experience in an administrative setting and have the ability to multi-task
- Experience in the use of IT equipment
- Proficient IT skills including experience of Windows Excel and Microsoft based software.
- Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work
- Demonstrate willingness to contribute to the delivery of an effective and efficient administrative and clerical service.
Desirable
- Experence of working with data in healthcare setting.
- Previous experience in a healthcare setting preferrably in an administrative role
Special Skills and Knowledge
Essential
- Ability to communicate where there may be barriers to understanding.
- Excellent communication skills
- Excellent telephone skills
- Excellent persuasive skills
- Ability to work on own initiative
- Must be a good team player
- A good knowledge of information and appointment systems
- Keyboard skills
Person Specification
Special Requirements
Essential
- Actively acts as a role model in own behaviour and foster a non-discriminatory culture
- Promote equality and value diversity
- Develop a culture that promotes equality and values diversity.
Qualifications
Essential
- GCSE English and Maths (grade 4 or above) or equivalent.
- NVQ Customer Service Level 2 or equivalent
- NVQ Business Administration Level 2 or equivalent
Desirable
- Knowledge of Diabetes
- Knowledge of Diabetic Eye Disease
Experience
Essential
- Experience in an administrative setting and have the ability to multi-task
- Experience in the use of IT equipment
- Proficient IT skills including experience of Windows Excel and Microsoft based software.
- Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work
- Demonstrate willingness to contribute to the delivery of an effective and efficient administrative and clerical service.
Desirable
- Experence of working with data in healthcare setting.
- Previous experience in a healthcare setting preferrably in an administrative role
Special Skills and Knowledge
Essential
- Ability to communicate where there may be barriers to understanding.
- Excellent communication skills
- Excellent telephone skills
- Excellent persuasive skills
- Ability to work on own initiative
- Must be a good team player
- A good knowledge of information and appointment systems
- Keyboard skills
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
