Job summary
You will be responsible for contacting patients
to arrange an appointment via letter or telephone, ensuring that all
appointments are booked in accordance within Trust timescales and manage
administrative tasks associated with appointments booked via the eRS
system. You will also be responsible for
booking review appointments via Worklists and as requested via proforma.
Main duties of the job
To
re-allocate appointments from the Deferred Appointments Worklist.
To contact patients by
telephone for short notice appointment cancellations.
To ensure that all
appointments which require cancelling or amending are reallocated for patients
To rebook patients from
cancelled clinics and inform patient either by telephone or letter, as
appropriate.
To book review appointments
requested via Proforma or EPR Worklists.
Ensure all Trust and
departmental policies and procedures are adhered to to ensure standards are
maintained in the department and all tasks carried out correctly and within the
correct timescales.
Ensure
all demographic information is collected and updated.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have a minimum of two years
of experience working within the NHS as a HCA for the Trust to consider
sponsorship (we will only consider sponsorship if you meet this criteria and
have a current visa expiring within 3 months).
Job description
Job responsibilities
An
opportunity has arisen for a Band 2 Booking Operative based at The Greenhouse,
Greencroft Industrial Park to work within the Clinic Management Team, Patient
Booking.
This is a 37.5 hour per
week post Monday to Friday. Once trained
there is the opportunity to agile work (a mix of office and home based).
We are looking for a
self-motivating, enthusiastic person for the above post. You will be part of the Clinic Management
Team in Patient Bookings and will be responsible for all aspects of cancelling
and booking of out-patient appointments.
You must have excellent
organisational and communication skills and be pro-active within an integrated
team to ensure all requirements are met in a timely, accurate manner.
Candidates must have the
ability to work under pressure both individually and as part of the team. It is
important to ensure that deadlines are achieved. A conscientious and flexible approach is
essential along with the ability to work effectively within the team.
Candidates must be
committed to ensuring patient satisfaction and have a sensitive manner when
dealing with patients and staff members.
You will liaise closely
with the Central Appointments Department, Consultant Medical Staff, Nursing
Staff, Senior Managers, Medical Secretaries and external organisations.
For Informal Enquiries
please contact: Tracey Murdoch, Patient Access Operational System Manager.
Tel:
01207 523681 or e-mail tracey.murdoch@nhs.net
Job description
Job responsibilities
An
opportunity has arisen for a Band 2 Booking Operative based at The Greenhouse,
Greencroft Industrial Park to work within the Clinic Management Team, Patient
Booking.
This is a 37.5 hour per
week post Monday to Friday. Once trained
there is the opportunity to agile work (a mix of office and home based).
We are looking for a
self-motivating, enthusiastic person for the above post. You will be part of the Clinic Management
Team in Patient Bookings and will be responsible for all aspects of cancelling
and booking of out-patient appointments.
You must have excellent
organisational and communication skills and be pro-active within an integrated
team to ensure all requirements are met in a timely, accurate manner.
Candidates must have the
ability to work under pressure both individually and as part of the team. It is
important to ensure that deadlines are achieved. A conscientious and flexible approach is
essential along with the ability to work effectively within the team.
Candidates must be
committed to ensuring patient satisfaction and have a sensitive manner when
dealing with patients and staff members.
You will liaise closely
with the Central Appointments Department, Consultant Medical Staff, Nursing
Staff, Senior Managers, Medical Secretaries and external organisations.
For Informal Enquiries
please contact: Tracey Murdoch, Patient Access Operational System Manager.
Tel:
01207 523681 or e-mail tracey.murdoch@nhs.net
Person Specification
Experience
Essential
- Relevant experience of working in a busy office environment.
Desirable
- Previous experience of working in the NHS.
Qualifications
Essential
- 5 GCSE grades or NVQ level 2 Business Admin or Customer Care or equivalent experience.
Special Requirements
Essential
- Able to maintain strict confidentiality.
- Good interpersonal skills.
- Approachable and friendly.
- Willing to undertake any training required for the post.
Desirable
- Well presented.
- Self-reliance.
Special Skills & Knowledge
Essential
- Keyboard skills.
- Knowledge of the Data Protection Act.
- Ability to effectively organise and prioritise workload and meet deadlines.
- Excellent telephone skills and sensitive manner when speaking with patients.
- Flexible in all areas.
- Microsoft Office skills.
- Organisational skills.
- Ability to work under pressure.
- Ability to prioritise.
Desirable
- Knowledge/Experience of EPR systems.
- Experience of using the e-Referral system.
Person Specification
Experience
Essential
- Relevant experience of working in a busy office environment.
Desirable
- Previous experience of working in the NHS.
Qualifications
Essential
- 5 GCSE grades or NVQ level 2 Business Admin or Customer Care or equivalent experience.
Special Requirements
Essential
- Able to maintain strict confidentiality.
- Good interpersonal skills.
- Approachable and friendly.
- Willing to undertake any training required for the post.
Desirable
- Well presented.
- Self-reliance.
Special Skills & Knowledge
Essential
- Keyboard skills.
- Knowledge of the Data Protection Act.
- Ability to effectively organise and prioritise workload and meet deadlines.
- Excellent telephone skills and sensitive manner when speaking with patients.
- Flexible in all areas.
- Microsoft Office skills.
- Organisational skills.
- Ability to work under pressure.
- Ability to prioritise.
Desirable
- Knowledge/Experience of EPR systems.
- Experience of using the e-Referral system.
