Job summary
An exciting opportunity has arisen for a motivated,
hardworking individual to join our Paediatric Ward. Ward Clerks provide clerical support to inpatients
receiving medical and surgical treatment, dealing with queries from patients,
visitors and staff and work alongside experienced Children's nurses and medical
teams in the of Darlington Memorial Hospital, providing excellent care to
children and young people.
There will be opportunities to develop new
skills and knowledge, through training and development provided. You will be supported by the existing admin
and nursing staff to ensure patients and their familes receive the best care in
line with our trust values.
Main duties of the job
To
receive patients and visitors to the ward.
To input
patient admission, attendance, transfer and discharge data to the necessary
patient
administration & information systems, ensuring patient
and GP details are accurate and updated as necessary To arrange patient follow
up and other appointments, as required
To
provide administrative support to out-patient/ward-based clinics, as required
To deal
with telephone enquiries, taking and conveying messages appropriately
To sort
incoming mail and prepare outgoing mail for posting
To
prepare patient admission packs, as necessary
To
maintain and update the EPR system
To
maintain accurate ward bed board
To
maintain ward staff board
To
maintain ward information board
Photocopying
as required
To
maintain adequate levels of ward stationery and supplies, using CARDEA as
required
To
requisition repairs as necessary
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
Full Job Descriptions can be found in the adverts supporting documents
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have a minimum of two years
of experience working within the NHS as a HCA for the Trust to consider
sponsorship (we will only consider sponsorship if you meet this criteria and
have a current visa expiring within 3 months)
Job description
Job responsibilities
This post entails providing
excellent administive support to staff, children, young people and their families
within Ward 21, DMH.
TRUST BEHAVIOURS FRAMEWORK
Patients, public and staff have helped develop the Trusts
Behaviours Framework of Values that inspire passion in the NHS and that should
underpin everything it does. The NHS values provide common ground for
co-operation to achieve shared aspirations, at all levels of the NHS. The post
holder is required to commit to delivering the actions in the Trusts
Behaviours Framework:
Working together for patients
Patients come first in everything we do. We fully involve
patients, staff, families, carers, communities, and professionals inside and
outside the NHS. We speak up when things
go wrong.
Respect and Dignity. We value every person whether
patient, their families or carers, or staff as an individual, respect their
aspirations and commitments in life, and seek to understand their priorities,
needs, abilities and limits.
Commitment to quality of care. We earn the trust placed in
us by insisting on quality and striving to get the basics of quality of care
safety, effectiveness and patient experience right every time.
Compassion. We ensure that compassion is central to the care
we provide and respond with humanity and kindness to each persons pain, distress,
anxiety or need.
Improving lives. We strive to improve health and wellbeing
and peoples experiences of the NHS.
Everyone counts. We maximise our resources for the benefit
of the whole community, and make sure nobody is discriminated against or left
behind.
All employees are required to promote high quality care and
good health and wellbeing through the enduring values described by the
Department of Health: The 6Cs care, compassion, competence, communication,
courage and commitment.
Duty of Candour
All employees are required to comply with the Statutory Duty
of Candour: The volunteering of all relevant information to persons who have or
may have been harmed by the provision of services, whether or not information
has been requested and whether or not a complaint or a report of that provision
has been made
Job description
Job responsibilities
This post entails providing
excellent administive support to staff, children, young people and their families
within Ward 21, DMH.
TRUST BEHAVIOURS FRAMEWORK
Patients, public and staff have helped develop the Trusts
Behaviours Framework of Values that inspire passion in the NHS and that should
underpin everything it does. The NHS values provide common ground for
co-operation to achieve shared aspirations, at all levels of the NHS. The post
holder is required to commit to delivering the actions in the Trusts
Behaviours Framework:
Working together for patients
Patients come first in everything we do. We fully involve
patients, staff, families, carers, communities, and professionals inside and
outside the NHS. We speak up when things
go wrong.
Respect and Dignity. We value every person whether
patient, their families or carers, or staff as an individual, respect their
aspirations and commitments in life, and seek to understand their priorities,
needs, abilities and limits.
Commitment to quality of care. We earn the trust placed in
us by insisting on quality and striving to get the basics of quality of care
safety, effectiveness and patient experience right every time.
Compassion. We ensure that compassion is central to the care
we provide and respond with humanity and kindness to each persons pain, distress,
anxiety or need.
Improving lives. We strive to improve health and wellbeing
and peoples experiences of the NHS.
Everyone counts. We maximise our resources for the benefit
of the whole community, and make sure nobody is discriminated against or left
behind.
All employees are required to promote high quality care and
good health and wellbeing through the enduring values described by the
Department of Health: The 6Cs care, compassion, competence, communication,
courage and commitment.
Duty of Candour
All employees are required to comply with the Statutory Duty
of Candour: The volunteering of all relevant information to persons who have or
may have been harmed by the provision of services, whether or not information
has been requested and whether or not a complaint or a report of that provision
has been made
Person Specification
Experience
Essential
- Experience of an administrative role providing general provision of administrative duties in a challenging and constantly changing environment.
- Ability to work as a member of a team
Desirable
- Reception Experience
- Experience of working in NHS environment
Qualifications
Essential
- 3 GCSE's
- NVQ Level 2/3 or equivalent knowledge or experience
Special Skills and Knowledge
Essential
- Knowledge of 18 weeks referal to treatment
- Organisational skills
- Ability to work under pressure
- Ability to prioritise
- Keyboard skills
- Attention to detail
Desirable
- Knowledge of Camis System
- Microsoft Office Skills
- Knowledge of overseas visitors charging regulations
Special Requirements
Essential
- Mixture of Days and Weekends
- Good interpersonal skills
- Approachable and friendly
- Ability to maintain strict confidentiality
- Willing to undertake any training required for the post
Desirable
Person Specification
Experience
Essential
- Experience of an administrative role providing general provision of administrative duties in a challenging and constantly changing environment.
- Ability to work as a member of a team
Desirable
- Reception Experience
- Experience of working in NHS environment
Qualifications
Essential
- 3 GCSE's
- NVQ Level 2/3 or equivalent knowledge or experience
Special Skills and Knowledge
Essential
- Knowledge of 18 weeks referal to treatment
- Organisational skills
- Ability to work under pressure
- Ability to prioritise
- Keyboard skills
- Attention to detail
Desirable
- Knowledge of Camis System
- Microsoft Office Skills
- Knowledge of overseas visitors charging regulations
Special Requirements
Essential
- Mixture of Days and Weekends
- Good interpersonal skills
- Approachable and friendly
- Ability to maintain strict confidentiality
- Willing to undertake any training required for the post
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
