Clinical Administration Assistant

Job description

Job responsibilities

Supporting the duty sister/senior nurse accepting electronic referrals and tasks, action appropriately and applying applicable care plans; follows SOPs, procedures and treatment plans whilst seeking advice if required.

Manages own workload with an understanding of what needs to be done, when and why in order to assist the function of the team. Has the ability to flex and prioritise if required due to an unexpected or urgent need.

Provide staff with advice re administrative procedures and help with access as required. This includes general admin duties around RA agent and IAA functions.

Coordinating clinical work for colleagues, using the autoplanner functionality within SystmOne. Work will be allocated for the following day and checked for nuances and discrepancies with the duty sister/senior nurse. This will include a review of allocated visits to ensure they are as geographically close together as practical while maintaining continuity of care to our patients.

Triage incoming requests from health and social care professionals and patients directly supporting the duty sister/senior nurse for the shift.

Communicate with patients, relatives and health care practitioners effectively who may be distressed and/or challenging at times.

Demonstrating effective time management skills and participates in the monitoring and reviewing of team performance.

Gather key audit data from electronic systems and produce reports to Team Lead as requested and within time scales.

Promote an environment where health promotion and informed patient choice is encouraged and developed to its maximum potential, within the available resources

To undertake relevant training to enable the provision of a high quality service.

To complete effective record keeping in accordance with Trust policy and legal requirements.

To commit to continuous personal development/lifelong learning by attending mandatory training, relevant training courses , use of eLearning and adhere to all trust policies and procedures.

To attend supervision/1:1 sessions, to undertake appraisal preparation and contribute to objective setting and personal development planning.

To participate in and contribute to all activities associated with the teams response to current trends and changes within the NHS

Person Specification

Qualifications

Essential

• Maths and English GCSE/equivalent
• & NVQ Level 3 or equivalent level of training and understanding of clinical organisation gained through individual training and experience

Desirable

• Understanding and familiarity with electronic systems such as SystmOne

Special Skills and Knowledge

Essential

• Good verbal and written communication skills
• Good organisational and facilitation skills
• Ability to work independently
• General I.T. skills

Desirable

• Ability to use audit methodologies
• Using data extraction methodology
• Preparing excel spreadsheets and reports
• Clinical knowledge
• Able to assess service user needs, apply appropriate care plan and allocate the visit to the appropriate professional to deliver the care

Experience

Essential

• Good verbal and written communication skills
• Good organisational and facilitation skills
• Ability to work independently
• General I.T. skills

Desirable

• Understanding of community nursing caseloads and systems of working.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Nhs Trust

Hundens Lane

Darlington

County Durham

DL1 1JE

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)