Job summary
We are looking for a passionate person to join our highly
skilled team delivering stop smoking support support across Darlington.
The right candidate will have excellent communication
skills, be a people person and a genuine interest in supporting people to make
positive changes. The role requires people who are organised, self-starters who
can work autonomously and flexibly.
You will need good IT skills and will work with a variety of
systems within your day to day work.
You will also be expected to undertake mandatory
and role specific training within a specified timescale.
Main duties of the job
This is a exciting role to support the Stop Smoking Service
in Darlington.
You will need to be a team player with experience of working
in an office environment. Experience of dealing with the members of the public,
Healthcare Professionsals and voluntary groups
will be an advantage.
This is a challenging role and the successful candidates
will need to be enthusiastic, motivated and have a flexible approach. Excellent
interpersonal and communication skills are a must.
You will have the ability to work both
independently and as part of a wider team with excellent written and verbal
communication skills and, organisational abilities. The Trust is an
ever-changing environment and you would need to be able to retain your focus on
providing an excellent service
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
Full Job Descriptions can be found in the adverts supporting documents
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have a minimum of two years
of experience working within the NHS as a HCA for the Trust to consider
sponsorship (we will only consider sponsorship if you meet this criteria and
have a current visa expiring within 3 months)
Job description
Job responsibilities
What the job entails -
Telephone contact with clients and 3rd parties to process
client referrals. This will include identifying client requirements; inputting
information to online systems and liaising with delivery staff regarding
referrals.
To provide a high quality typing and word processing
service, producing correspondence, spreadsheets, reports and other documents as
required, including work of a confidential/sensitive nature.
Provide an electronic data input service ensuring
information is inputted accurately and in line with data protection
regulations.
Develop and maintain filing systems, both manual and
computerised, ensuring efficient collation, storage and retrieval of
information.
Collate material and information for various meetings,
ensuring papers are provided and distributed on time and appropriately.
Maintain electronic appointment diaries, schedule
appointments and co-ordinate meetings.
Order equipment and resources as required via CARDEA
ordering system and associated systems utilised by the programme
Carry out other administrative tasks as required, including
photocopying, collation, binding and sending and receiving emails and
management of generic email mailing accounts.
Liaise with staff from NHS organisations, voluntary and
independent sectors to maintain close working relationships with all regular
contacts.
There will be a requirement to work flexibly covering
reception and/or the free phone number, including some weekends and evenings
depending on service need.
Demonstrate a professional image at all times ensuring
confidentiality, tact and diplomacy.
This is not an exhaustive list of duties and
responsibilities and the post holder may be required to undertake other duties
which fall within the grade of the job, in discussion with his or her line
manager.
Job description
Job responsibilities
What the job entails -
Telephone contact with clients and 3rd parties to process
client referrals. This will include identifying client requirements; inputting
information to online systems and liaising with delivery staff regarding
referrals.
To provide a high quality typing and word processing
service, producing correspondence, spreadsheets, reports and other documents as
required, including work of a confidential/sensitive nature.
Provide an electronic data input service ensuring
information is inputted accurately and in line with data protection
regulations.
Develop and maintain filing systems, both manual and
computerised, ensuring efficient collation, storage and retrieval of
information.
Collate material and information for various meetings,
ensuring papers are provided and distributed on time and appropriately.
Maintain electronic appointment diaries, schedule
appointments and co-ordinate meetings.
Order equipment and resources as required via CARDEA
ordering system and associated systems utilised by the programme
Carry out other administrative tasks as required, including
photocopying, collation, binding and sending and receiving emails and
management of generic email mailing accounts.
Liaise with staff from NHS organisations, voluntary and
independent sectors to maintain close working relationships with all regular
contacts.
There will be a requirement to work flexibly covering
reception and/or the free phone number, including some weekends and evenings
depending on service need.
Demonstrate a professional image at all times ensuring
confidentiality, tact and diplomacy.
This is not an exhaustive list of duties and
responsibilities and the post holder may be required to undertake other duties
which fall within the grade of the job, in discussion with his or her line
manager.
Person Specification
Special Requirements
Essential
- Able to travel across Trust sites to meet the requirements of the post
- Flexibility including evening and/or weekend work
Experience
Essential
- Must be able to demonstrate a flexible approach to working.
- Experience of a wide range of office/business practices and procedures
Desirable
- Previous experience working in an office environment.
- Experience in organising meetings or events.
- Experience of working in a client / customer focussed service provision area.
Qualifications
Essential
- Good standard of general education including passes in English and Maths
- Educated to at least NVQ Level 2 in Business Administration or equivalent (working towards).
Desirable
- RSA II typing or equivalent.
- Computer literate/ECDL qualification (or equivalent or working towards
Special Skills and Knowledge
Essential
- Proficient in use of computer packages:
- Word, Excel, Outlook and PowerPoint.
- Effective communication skills both written and oral.
- Excellent organisational skills/ability to prioritise.
- Ability to use discretion and maintain confidentiality.
- Ability to deal courteously and efficiently with a wide variety of professionals.(A)
Person Specification
Special Requirements
Essential
- Able to travel across Trust sites to meet the requirements of the post
- Flexibility including evening and/or weekend work
Experience
Essential
- Must be able to demonstrate a flexible approach to working.
- Experience of a wide range of office/business practices and procedures
Desirable
- Previous experience working in an office environment.
- Experience in organising meetings or events.
- Experience of working in a client / customer focussed service provision area.
Qualifications
Essential
- Good standard of general education including passes in English and Maths
- Educated to at least NVQ Level 2 in Business Administration or equivalent (working towards).
Desirable
- RSA II typing or equivalent.
- Computer literate/ECDL qualification (or equivalent or working towards
Special Skills and Knowledge
Essential
- Proficient in use of computer packages:
- Word, Excel, Outlook and PowerPoint.
- Effective communication skills both written and oral.
- Excellent organisational skills/ability to prioritise.
- Ability to use discretion and maintain confidentiality.
- Ability to deal courteously and efficiently with a wide variety of professionals.(A)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
