Job summary
This
is an an exciting opportunity in Central Appointments for a permanent post as
the Central Appointments Endoscopy Co-ordinator. You will be responsible for
overseeing all aspects of the Endoscopy Routine and USC Teams, including annual
leave, HR processes, SOPs and breach management. You will liaise with the
Endoscopy Service including General Managers and Clinicians to ensure the
smooth running of the Endoscopy Booking across the Trust and will require the
successful candidate to have excellent communication and negotiation skills,
ability to manage multiple complex workflows.
You will be based at The
Greenhouse, Stanley, Co. Durham but will also be expected to work from
Darlington Memorial Hospital on a minimum one day per week.
The
role allows for hybrid working and will also monitor and oversee the agile
working of the booking team.
Main duties of the job
The
main role of the Endoscopy Co-ordinator will be to support the Endoscopy
Booking Team who book both USC and routine appointments. This will include
managing annual leave/sickness absence, rota, HR issues, workload management,
team meetings, SOP monitoring and updating, monitoring breaches and liaising
with Management/Endoscopy Service to prevent these where possible. You will
assist the team in maximising procedure list capacity usage.
You will work with the
booking team to ensure co-ordinated working patterns are implemented to
maximise working efficiency. The aim is to ensure all work tasks are covered,
particularly during times of annual leave or sickness.
You will act as liaison
between the team and the Endoscopy Service to raise queries and highlight
issues. You will be expected to actively participate in weekly Endoscopy service
meetings.
It
is essential that you are interested in ensuring patient satisfaction.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have a minimum of two years
of experience working within the NHS as a HCA for the Trust to consider
sponsorship (we will only consider sponsorship if you meet this criteria and
have a current visa expiring within 3 months).
Job description
Job responsibilities
Supervision
and day to day management of staff working in the Central Appointments
Endoscopy Booking Team.
Selection and recruitment
of staff to the Central Appointments Endoscopy Booking Team as necessary.
Training and induction of
new members of staff employed in the Central Appointments Endoscopy Booking
Team. Ensuring that staff inputting data to EPR have received adequate training
and that the mechanisms are in place to check data quality.
Ensuring that the quality
of data held on EPR is validated on a regular basis.
Maintenance of personal
files including holiday rotas and recording and monitoring staff sickness.
Monitoring of endoscopy
waiting list reports on a weekly basis to ensure that patients are being booked
appropriately to the Trusts waiting time objective, within identified
timescales and identify any potential breaches to the General Service Managers,
Central Appointments Manager and if required escalated to the Patient Access
Operational Manager.
Liaise closely with key
staff including Consultant Medical Staff, Medical Secretaries, and General Service
Managers as necessary.
Update procedures to ensure
inpatient endoscopy waiting lists are managed effectively in accordance with
latest guidance.
Ensuring all policies,
procedures and standards for the Central Appointments Endoscopy Team are
adhered to and updated on a regular basis.
Ensure endoscopy lists are
appropriately, fully utilized and if unable to do so to report to Service
Manager, Central Appointments Manager and Patient Access Operational Manager.
Carry out audits to ensure
all policies and procedures are adhered to.
Ensure endoscopy waiting
list validation is carried out on an weekly basis.
Ensure patients are managed
in accordance with the Trusts Patient Access Policy.
Liaise closely with
patients by telephone and ensure that all patients are dealt with courteously
and promptly.
Ensure the stationery ordering
is managed effectively.
Undertake
any other duties, appropriate to the grade at the request of the Central
Appointments Manager.
Job description
Job responsibilities
Supervision
and day to day management of staff working in the Central Appointments
Endoscopy Booking Team.
Selection and recruitment
of staff to the Central Appointments Endoscopy Booking Team as necessary.
Training and induction of
new members of staff employed in the Central Appointments Endoscopy Booking
Team. Ensuring that staff inputting data to EPR have received adequate training
and that the mechanisms are in place to check data quality.
Ensuring that the quality
of data held on EPR is validated on a regular basis.
Maintenance of personal
files including holiday rotas and recording and monitoring staff sickness.
Monitoring of endoscopy
waiting list reports on a weekly basis to ensure that patients are being booked
appropriately to the Trusts waiting time objective, within identified
timescales and identify any potential breaches to the General Service Managers,
Central Appointments Manager and if required escalated to the Patient Access
Operational Manager.
Liaise closely with key
staff including Consultant Medical Staff, Medical Secretaries, and General Service
Managers as necessary.
Update procedures to ensure
inpatient endoscopy waiting lists are managed effectively in accordance with
latest guidance.
Ensuring all policies,
procedures and standards for the Central Appointments Endoscopy Team are
adhered to and updated on a regular basis.
Ensure endoscopy lists are
appropriately, fully utilized and if unable to do so to report to Service
Manager, Central Appointments Manager and Patient Access Operational Manager.
Carry out audits to ensure
all policies and procedures are adhered to.
Ensure endoscopy waiting
list validation is carried out on an weekly basis.
Ensure patients are managed
in accordance with the Trusts Patient Access Policy.
Liaise closely with
patients by telephone and ensure that all patients are dealt with courteously
and promptly.
Ensure the stationery ordering
is managed effectively.
Undertake
any other duties, appropriate to the grade at the request of the Central
Appointments Manager.
Person Specification
Special Skills & Knowledge
Essential
- Knowledge of 18 week/urgent suspected cancer referral to treatment.
- Knowledge of Overseas Visitor Charging Regulations and the legal requirements, providing advice and guidance within a health care setting.
- Ability to work under pressure, prioritise workload and attention to detail.
Special Requirements
Essential
- Good interpersonal and organisational skills.
- Good influencing and motivating skills.
- Excellent Negotiating skills.
- Professional, approachable and friendly.
- Ability to maintain strict confidentiality.
- Willing to undertake any training required for the post.
- Ability to travel independently across Trust sites.
Desirable
- Self reliance.
- Well presented.
Experience
Essential
- Supervisory/management experience.
- Inpatient Waiting List Management.
- Experience of Microsoft Office Applications.
Desirable
- NHS Experience.
- Knowledge of Patient Administration Systems.
Qualifications
Essential
- Educated to Diploma standard or NVQ Level 4 in Business Administration or equivalent experience.
Person Specification
Special Skills & Knowledge
Essential
- Knowledge of 18 week/urgent suspected cancer referral to treatment.
- Knowledge of Overseas Visitor Charging Regulations and the legal requirements, providing advice and guidance within a health care setting.
- Ability to work under pressure, prioritise workload and attention to detail.
Special Requirements
Essential
- Good interpersonal and organisational skills.
- Good influencing and motivating skills.
- Excellent Negotiating skills.
- Professional, approachable and friendly.
- Ability to maintain strict confidentiality.
- Willing to undertake any training required for the post.
- Ability to travel independently across Trust sites.
Desirable
- Self reliance.
- Well presented.
Experience
Essential
- Supervisory/management experience.
- Inpatient Waiting List Management.
- Experience of Microsoft Office Applications.
Desirable
- NHS Experience.
- Knowledge of Patient Administration Systems.
Qualifications
Essential
- Educated to Diploma standard or NVQ Level 4 in Business Administration or equivalent experience.
