Job summary
This is an exciting opportunity for an
experienced nurse with an excellent knowledge of community services to join the
Single Point of Access team within CDDFT community services. We are a friendly
and busy team based in the Seaham area taking electronic referrals and
telephone calls for a range of community services. Our clinical SPA runs 7 days
a week, 365 days a year providing a nurse triage service from 8am till 9pm. Our
administrative staff work over a 24 hour period and we have core day and
overnight teams to support this. Full training and support will be provided
within the role. Our SPA team have adopted the technology to provide a hybrid
working arrangement once training has fully been completed and signed off.
Within the clinician role the successful candidate will provide safe, effective
triage to our patients, ensuring the correct clinical advice has been explained
to the patient, along with an onward referral to the most appropriate team
ensuring the patients needs have been addressed.
Main duties of the job
The SPA clinical team is responsible for the
safe and effective triage of referrals. Where appropriate indicators are met,
referrals are passed to SPA clinicians to carry out triage and further
investigation. This can range from discussions with patients, family members,
GP's, NEAS paramedics, 111 call handlers, acute sites and other health care
professionals. You will also provide support and guidance to the larger SPA
administrative team who answer the incoming calls. You should have excellent
communication and investigatory skills to carry out the role as SPA clinician.
Within SPA we also have additional platforms for referrals to be received from
care homes and these referrals are received through a digital platform and
triaged as necessary. The SPA clinician is also responsible for ensuring
referrals are sent in a timely manner to ensure urgent crisis response visits
are allocated within the national guidance. We are a friendly growing and
changing team whose workload is diverse and fast paced with the patient at the
centre of everything we do.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post.
Full Job Descriptions can be found in the adverts supporting documents
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success
Job description
Job responsibilities
To
provide a first point of contact into community services, undertaking a high
standard of referral that accurately records clients level of needs, as well as
mandatory data required for external and internal standards.
Provide clinically safe,
robust, and effective triage in line with SPA & CDDFT SOP's, policies and
procedures.
Respond to all telephone
enquiries in an efficient, responsible, and timely manner in line with
operating standards, heading all enquiries with diplomacy, sensitivity and
reassurance.
To examine facts or
situations, particularly around redirecting enquiries to other agencies and
converting enquiries into referrals to operational teams.
The successful candidate
will be guided through the standard operating procedures for emergency and
crisis situations.
To record accurate and
factual information, ensuring it is passed to the appropriate team/individual
in a timely manner, maintain concentration during unpredictable demand within
the service.
To respond to all incoming
telephone calls from a diverse range of people some of which may have a wide
range of communication difficulties or may be telephoning regarding distressing
or emotional information. Some calls may require tact or persuasive skills,
barriers to understanding to provide and receive complex or sensitive
information.
To be responsible for
monitoring and processing digital platform alerts from care homes, triaging and
passing relevant information to the professional on duty.
Monitor own performance and
develop the knowledge and skills needed to achieve the best evidence-based
knowledge to apply to the role.
To follow policies and
procedures in the SPA and CDDFT.
Ensuring the best possible
outcome for service users in line with operational procedures and best practice
by escalating complaints, queries, concerns and feedback effectively.
Ensure that any issues
which may impact upon the business continuity of the service are escalated.
Partake in the development
of the SPA services.
Support administrative
staff within the SPA as needed
Provide
business continuity support to locality teams as and when required.
Job description
Job responsibilities
To
provide a first point of contact into community services, undertaking a high
standard of referral that accurately records clients level of needs, as well as
mandatory data required for external and internal standards.
Provide clinically safe,
robust, and effective triage in line with SPA & CDDFT SOP's, policies and
procedures.
Respond to all telephone
enquiries in an efficient, responsible, and timely manner in line with
operating standards, heading all enquiries with diplomacy, sensitivity and
reassurance.
To examine facts or
situations, particularly around redirecting enquiries to other agencies and
converting enquiries into referrals to operational teams.
The successful candidate
will be guided through the standard operating procedures for emergency and
crisis situations.
To record accurate and
factual information, ensuring it is passed to the appropriate team/individual
in a timely manner, maintain concentration during unpredictable demand within
the service.
To respond to all incoming
telephone calls from a diverse range of people some of which may have a wide
range of communication difficulties or may be telephoning regarding distressing
or emotional information. Some calls may require tact or persuasive skills,
barriers to understanding to provide and receive complex or sensitive
information.
To be responsible for
monitoring and processing digital platform alerts from care homes, triaging and
passing relevant information to the professional on duty.
Monitor own performance and
develop the knowledge and skills needed to achieve the best evidence-based
knowledge to apply to the role.
To follow policies and
procedures in the SPA and CDDFT.
Ensuring the best possible
outcome for service users in line with operational procedures and best practice
by escalating complaints, queries, concerns and feedback effectively.
Ensure that any issues
which may impact upon the business continuity of the service are escalated.
Partake in the development
of the SPA services.
Support administrative
staff within the SPA as needed
Provide
business continuity support to locality teams as and when required.
Person Specification
Qualifications
Essential
- Clinicial skills qualification or equivalent experince
- Teaching certificate or equivalent experience
- Evidence of continuing professional development at post graduation level
- IT skills
- Knowledge of issues in community nursing
- Knowledge of continuing care
Special Skills & Knowledge
Essential
- In-depth and up to date knowledge and skills in community nursing assessments
- Good communication and interpersonal skills
- Organisation skills
- Leadership skills
- Team working
Special Requirements
Essential
- Ability for independent travel to fulfil requirements of post
Experience
Essential
- Community experience
- Experience of clinical supervision
Desirable
- Experience in audit/research
Statutory Registration
Essential
- 1st level registration NMC
Person Specification
Qualifications
Essential
- Clinicial skills qualification or equivalent experince
- Teaching certificate or equivalent experience
- Evidence of continuing professional development at post graduation level
- IT skills
- Knowledge of issues in community nursing
- Knowledge of continuing care
Special Skills & Knowledge
Essential
- In-depth and up to date knowledge and skills in community nursing assessments
- Good communication and interpersonal skills
- Organisation skills
- Leadership skills
- Team working
Special Requirements
Essential
- Ability for independent travel to fulfil requirements of post
Experience
Essential
- Community experience
- Experience of clinical supervision
Desirable
- Experience in audit/research
Statutory Registration
Essential
- 1st level registration NMC
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
