Job summary
County Durham and Darlington NHS Foundation Trust is one of
the largest integrated care providers in England, serving a population of
around 600,000 people. We are a high performing organization with a track
record of success.
Radiology is a busy department providing Xray, CT, MRI,
Fluoroscopy and Ultrasound services. We provide 24/7 diagnostic services to the
rest of the hospital using both specific Radiology IT packages alongside
Trustwide systems to provide integrated care.
We have an exciting opportunity for an enthusiastic,
experienced Admin lead to join our
friendly team based within Radiology.
The succesful candidate should provide consistently
outstanding care and exemplary service to our patients and visitors, arrange
appointments, liaise with all involved in the Imaging process to ensure the
best service for our Patients.
Ideally you should possess excellent communication,
organisational and investigative skills and have a flexible approach to tasks
with experience working in a busy office environment.
In addition experience working within the NHS
would be advantageous
Main duties of the job
To provide effective and confidential administrative support
on a day-to-day basis for the clinical/admin teams within Radiology and to
ensure that their needs are fully met, by working within demanding time
constraints, prioritisation of own workload, with minimal supervision and
demonstrating ability to use initiative.
The post holder will be responsible for supervision and
coordination of the Administrative team at
Durham (UHND )
The post holder will need to be proactive,
flexible and responsive to the changing needs and demands of the organisation
and to support the smooth running of the services.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post.
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
Support the monitoring of service targets/performance
standards and alert the Team Lead/Management to possible breaches.
Organizing
training for staff members and monitor staff training records
The post
holder will be responsible for supervision and coordination of the admin team
Maintaining
and producing SOPs for admin work streams
Handling
queries, liaising with other departments and colleagues when necessary
Liaising
regularly with secondary care staff, GP surgeries etc.
Liaising
with Radiology appointments colleagues across the Trust to ensure best use of
appointments
Deputise
for the Admin Team Lead where necessary
Liaising
with Radiographers across modalities to ensure booking plans meet service needs
Undertake
sickness review meetings
Support appraisals
Support
data entry to ESR HealthRoster Circular Wave
The post
holder may be
required to undertake
the role of
Information Asset Administrator
or Information Asset Owner to provide
support for the control and administration of information assets within their
area/department (details available on
the Health Informatics web page)
The post
holder will be required
to undertake the
role of Registration
Authority Agent/Sponsor which includes supporting the NHS Care Records
Service applications using smartcards and appropriate access files
Other
tasks and duties as required
Job description
Job responsibilities
Support the monitoring of service targets/performance
standards and alert the Team Lead/Management to possible breaches.
Organizing
training for staff members and monitor staff training records
The post
holder will be responsible for supervision and coordination of the admin team
Maintaining
and producing SOPs for admin work streams
Handling
queries, liaising with other departments and colleagues when necessary
Liaising
regularly with secondary care staff, GP surgeries etc.
Liaising
with Radiology appointments colleagues across the Trust to ensure best use of
appointments
Deputise
for the Admin Team Lead where necessary
Liaising
with Radiographers across modalities to ensure booking plans meet service needs
Undertake
sickness review meetings
Support appraisals
Support
data entry to ESR HealthRoster Circular Wave
The post
holder may be
required to undertake
the role of
Information Asset Administrator
or Information Asset Owner to provide
support for the control and administration of information assets within their
area/department (details available on
the Health Informatics web page)
The post
holder will be required
to undertake the
role of Registration
Authority Agent/Sponsor which includes supporting the NHS Care Records
Service applications using smartcards and appropriate access files
Other
tasks and duties as required
Person Specification
Experience
Essential
- Experience working in a busy office environment, dealing with issues as they arise and the ability to solve problems.
Desirable
- Previous experience working within the NHS would be beneficial
Special Requirements
Essential
- Ability to work as a member of a team. Good IT knowledge including Word, Excel and Outlook.
- Knowledge of Data Protection and Caldicott Principles, understanding the requirement to maintain confidentiality.
- Ability to travel to local sites if required.
Qualifications
Essential
- Good standard of general education, minimum of 3 GCSE's or equivalent at Grade C or above, including English
- NVQ Level 2 or equivalent in Administration (or working towards)
Special Skills and Knowledge
Essential
- Friendly, approachable and committed to providing quality patient care.
- Ability to work under pressure in a busy department.
- Effective interpersonal skills and ability to communicate accurately both verbally and in writing with a wide range of people.
- Able to work with a minimal supervision .
- Ability to prioritise workload
- Flexible approach to work and adaptable to change
Desirable
- Knowledge of NHS practices/procedures
- Knowledge of Radiology systems
Person Specification
Experience
Essential
- Experience working in a busy office environment, dealing with issues as they arise and the ability to solve problems.
Desirable
- Previous experience working within the NHS would be beneficial
Special Requirements
Essential
- Ability to work as a member of a team. Good IT knowledge including Word, Excel and Outlook.
- Knowledge of Data Protection and Caldicott Principles, understanding the requirement to maintain confidentiality.
- Ability to travel to local sites if required.
Qualifications
Essential
- Good standard of general education, minimum of 3 GCSE's or equivalent at Grade C or above, including English
- NVQ Level 2 or equivalent in Administration (or working towards)
Special Skills and Knowledge
Essential
- Friendly, approachable and committed to providing quality patient care.
- Ability to work under pressure in a busy department.
- Effective interpersonal skills and ability to communicate accurately both verbally and in writing with a wide range of people.
- Able to work with a minimal supervision .
- Ability to prioritise workload
- Flexible approach to work and adaptable to change
Desirable
- Knowledge of NHS practices/procedures
- Knowledge of Radiology systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
