Job summary
Are
you ready to play a pivotal role in enhancing workforce culture, supporting leadership
development, and contributing to organisational change? Were seeking a
Workforce Experience Manager to join our innovative team and drive impactful
initiatives that align with our People Matter strategy. This role is key in
supporting our journey to becoming the 'Best Employer.' After significant
improvements in engagement in our 2023 staff survey results, we are continuing
to build on that success to make our Trust an even better place to work. In
this role, you'll collaborate with senior leaders, managers, and teams across
the Trust to support workforce engagement, service transformation, and team
development. You'll work closely with the Head of Workforce Experience,
Workforce Experience team, and Workforce & OD Directorate to deliver key
organisational development interventions that enhance leadership, improve
services, and drive culture change. Join us and take the opportunity to make a
lasting impact on our workforce and help shape the future of #TeamCDDFT in a
dynamic, supportive environment.
For an
informal discussion contact Andrew Moore andrew.moore22@nhs.net
mobile 07920467854
The interview date
has been set for 4 Dec 2024 at Darlington Memorial Hospital
Main duties of the job
As
a Workforce Experience Manager, you'll design and implement bespoke
Organisational Development (OD) initiatives to enhance staff engagement,
leadership effectiveness, and service transformation across the Trust. Working
closely with the Head of Workforce Experience, the Workforce Experience team,
and the wider Workforce and OD directorate you'll collaborate on the delivery
of programes of work, ensuring alignment with our People Strategy. You will
lead on key initiatives such as talent development programmes, coaching strategies,
and bespoke interventions to support team development. You will also contribute
to the People Promise, EDI and Health and Wellbeing initiatives, working in
partnership with the others in the team. In addition, youll design, deliver
and evaluate interventions that foster positive culture change, providing
timely reports on outcomes and impact to senior leadership.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post.
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
The Workforce Experience Manager role offers a unique
opportunity to contribute to the development and implementation of strategic OD
initiatives that enhance workforce engagement, leadership capacity, and
organisational effectiveness. Reporting to the Head of Workforce Experience,
you will collaborate with the Workforce Experience Officer, People Promise
Manager and another Workforce Experience Manager to deliver high-quality
interventions that align with the Trusts People Matter strategy.
Key responsibilities include designing and leading bespoke
OD programmes aimed at improving team performance, driving culture change, and
supporting service transformation. You'll provide coaching and mentorship to
managers and leaders, working within a framework of professional coaching
standards to foster leadership growth. You'll also take an active role in
facilitating workshops and development programmes that focus on change
management, leadership development, and organisational culture.
While you won't be directly responsible for the NHS People
Promise, Equity, Diversity, and Inclusion (EDI) and Staff Health and Well-being,
you will have the opportunity to contribute to this important work in
collaboration with your fellow Workforce Experience Manager, ensuring that these
principles are integrated into broader OD and workforce engagement efforts.
In this role, you'll also
contribute to the planning and delivery of reports, metrics, and evaluation of
OD initiatives, ensuring that the outcomes are aligned with strategic goals and
can be communicated effectively to senior leadership and the Board. You'll work
alongside the team, not only providing guidance when necessary but also working
together to ensure that professional development and ongoing projects are
effectively supported.
Collaboration with internal and external
stakeholders will be key to your success, as you support leaders and teams in
driving service transformation, talent management, leadership development, and
organisational improvement. This is a collaborative and dynamic role where your
influence will help shape a positive, high-performing workforce across the
Trust.
Job description
Job responsibilities
The Workforce Experience Manager role offers a unique
opportunity to contribute to the development and implementation of strategic OD
initiatives that enhance workforce engagement, leadership capacity, and
organisational effectiveness. Reporting to the Head of Workforce Experience,
you will collaborate with the Workforce Experience Officer, People Promise
Manager and another Workforce Experience Manager to deliver high-quality
interventions that align with the Trusts People Matter strategy.
Key responsibilities include designing and leading bespoke
OD programmes aimed at improving team performance, driving culture change, and
supporting service transformation. You'll provide coaching and mentorship to
managers and leaders, working within a framework of professional coaching
standards to foster leadership growth. You'll also take an active role in
facilitating workshops and development programmes that focus on change
management, leadership development, and organisational culture.
While you won't be directly responsible for the NHS People
Promise, Equity, Diversity, and Inclusion (EDI) and Staff Health and Well-being,
you will have the opportunity to contribute to this important work in
collaboration with your fellow Workforce Experience Manager, ensuring that these
principles are integrated into broader OD and workforce engagement efforts.
In this role, you'll also
contribute to the planning and delivery of reports, metrics, and evaluation of
OD initiatives, ensuring that the outcomes are aligned with strategic goals and
can be communicated effectively to senior leadership and the Board. You'll work
alongside the team, not only providing guidance when necessary but also working
together to ensure that professional development and ongoing projects are
effectively supported.
Collaboration with internal and external
stakeholders will be key to your success, as you support leaders and teams in
driving service transformation, talent management, leadership development, and
organisational improvement. This is a collaborative and dynamic role where your
influence will help shape a positive, high-performing workforce across the
Trust.
Person Specification
Experience
Essential
- Demonstrated experience across the full OD cycle, including diagnostics, development, and delivery of interventions for individual, team, and organisational improvement.
- Extensive experience coaching or mentoring senior leaders and managers.
- Proven track record in designing and delivering bespoke OD interventions, team development, leadership development programmes, and change management initiatives.
- Experience working effectively with a diverse range of staff groups.
- Hands-on experience in workforce engagement initiatives.
- Experience in managing people and supporting their professional development.
- History of working successfully with senior managers and leaders on organisational and service-level change initiatives.
- Experience facilitating challenging conversations and providing unscripted, evidence-based advice and direction.
- Proven achievement in driving service improvements.
Desirable
- Experience of the Equality, Diversity and Inclusion agenda
- Experience of the Health and Wellbeing agenda
- Experience in Communications
- Experience in Project Management
Special Skills & Knowledge
Essential
- In-depth knowledge of Organisational Development (OD) theories, tools, and techniques including diagnostics, intervention design, measurement metrics, and impact evaluation.
- Expertise in the design, delivery, and evaluation of training and facilitation programs.
- High-level verbal and written communication skills, capable of producing reports for senior leaders and the Board.
- Advanced IT skills, particularly within the Microsoft Office suite, to ensure effective production of mandated reports and presentations.
- Knowledge of NHS strategy and policy agendas at national, regional, and Trust levels, along with Trust business priorities.
- Solid grasp of project management principles and methods.
Qualifications
Essential
- Master's degree or equivalent qualification in HR, OD, or a related field, or significant equivalent experience gained through professional development and additional training.
- Educated to at least degree level, with a post-graduate qualification in HR, OD, or a complementary field relevant to the role.
- Demonstrated commitment to ongoing professional development, with recent and continuous learning in Organisational Development or a related area within Workforce Experience.
Desirable
- Project Management Qualification
- Qualified to deliver MBTI sessions Level 1 and/or2
- Qualified to deliver Insights training
- Psychometric Assessment level A & B
- Trained Mediator
- Qualified to provide 360 feedback
- Coaching supervision qualification
- Recognised management coaching qualification at Level 5 or above (ILM/CMI)
- Certificate in Education or equivalent post graduate qualification in OD
- EDI subject area qualification or training
Special Requirements
Essential
- Ability to manage and prioritise multiple workstreams in a fast-paced environment.
- Flexibility to collaborate closely with colleagues, ensuring cohesive delivery of key objectives.
- Capacity to work effectively within a team and contribute to shared goals across the wider Trust.
- Ability to travel to meet requirements of the role
Desirable
Person Specification
Experience
Essential
- Demonstrated experience across the full OD cycle, including diagnostics, development, and delivery of interventions for individual, team, and organisational improvement.
- Extensive experience coaching or mentoring senior leaders and managers.
- Proven track record in designing and delivering bespoke OD interventions, team development, leadership development programmes, and change management initiatives.
- Experience working effectively with a diverse range of staff groups.
- Hands-on experience in workforce engagement initiatives.
- Experience in managing people and supporting their professional development.
- History of working successfully with senior managers and leaders on organisational and service-level change initiatives.
- Experience facilitating challenging conversations and providing unscripted, evidence-based advice and direction.
- Proven achievement in driving service improvements.
Desirable
- Experience of the Equality, Diversity and Inclusion agenda
- Experience of the Health and Wellbeing agenda
- Experience in Communications
- Experience in Project Management
Special Skills & Knowledge
Essential
- In-depth knowledge of Organisational Development (OD) theories, tools, and techniques including diagnostics, intervention design, measurement metrics, and impact evaluation.
- Expertise in the design, delivery, and evaluation of training and facilitation programs.
- High-level verbal and written communication skills, capable of producing reports for senior leaders and the Board.
- Advanced IT skills, particularly within the Microsoft Office suite, to ensure effective production of mandated reports and presentations.
- Knowledge of NHS strategy and policy agendas at national, regional, and Trust levels, along with Trust business priorities.
- Solid grasp of project management principles and methods.
Qualifications
Essential
- Master's degree or equivalent qualification in HR, OD, or a related field, or significant equivalent experience gained through professional development and additional training.
- Educated to at least degree level, with a post-graduate qualification in HR, OD, or a complementary field relevant to the role.
- Demonstrated commitment to ongoing professional development, with recent and continuous learning in Organisational Development or a related area within Workforce Experience.
Desirable
- Project Management Qualification
- Qualified to deliver MBTI sessions Level 1 and/or2
- Qualified to deliver Insights training
- Psychometric Assessment level A & B
- Trained Mediator
- Qualified to provide 360 feedback
- Coaching supervision qualification
- Recognised management coaching qualification at Level 5 or above (ILM/CMI)
- Certificate in Education or equivalent post graduate qualification in OD
- EDI subject area qualification or training
Special Requirements
Essential
- Ability to manage and prioritise multiple workstreams in a fast-paced environment.
- Flexibility to collaborate closely with colleagues, ensuring cohesive delivery of key objectives.
- Capacity to work effectively within a team and contribute to shared goals across the wider Trust.
- Ability to travel to meet requirements of the role
Desirable
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
