Job summary
We
have an exciting opportunity in Central Appointments for a temporary (12 month
contract) Central Appointments Endoscopy Co-ordinator. You will be responsible
for overseeing all aspects of the Endoscopy Routine and USC Teams, including
annual leave, HR processes, SOPs and breach management. You will liaise with
the Endoscopy Service and Senior Managers to ensure the smooth running of the
Service and will therefore need excellent communication and negotiation skills.
This
is an opportunity for someone to hone their skills, co-ordinating a complex
service with multiple workflows.
You
will be based at The Greenhouse, Stanley, Co. Durham but will also be expected
to work from Darlington Memorial Hospital on a minimum one/two days per week.
We have recently implemented a hybrid agile working model which you will
monitor for the team and will be able to utilise for yourself.
This
will be a challenging role and no two days will be the same. We have a very
supportive management structure in place to ensure you will have all the
assistance you need to thrive in the role.
Main duties of the job
Your
main role will be to support the Endoscopy Booking Teams, both USC and routine.
This will include managing annual leave/sickness absence, rota, HR issues,
workload management, team meetings, SOP monitoring and updating, monitoring
breaches and liaising with Management/Endoscopy Service to prevent these where
possible. You will assist the team in maximising procedure list capacity usage.
You
will work with both teams to ensure co-ordinated working patterns are
implemented to maximise working efficiency. The aim is to ensure all work is
covered, in both teams, particularly during times of annual leave or sickness.
You
will act as liaison between the teams and the Endoscopy Service to raise
queries and highlight issues. You will be expected to actively participate in
weekly Service meetings.
It
is essential that you are interested in ensuring patient satisfaction.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary £23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
Supervision
and day to day management of staff working in the Central Appointments
Endoscopy Team.
Selection and recruitment of
staff to the Central Appointments Endoscopy Team as necessary.
Training and induction of
new members of staff employed in the Central Appointments Department.
Ensuring that staff
inputting data to EPR have received adequate training and that the mechanisms
are in place to check data quality.
Ensuring that the quality
of data held on EPR is validated on a regular basis.
Maintenance of personnel
files including holiday rotas and recording and monitoring staff sickness.
Monitoring of endoscopy
waiting list reports on a weekly basis to ensure that patients are being booked
appropriately to the Trusts waiting time objective and identify any potential
breaches to the Service Managers/Patient Booking Manager
Liaise closely with key
staff including Consultant Medical Staff, Medical Secretaries, and Service
Managers as necessary.
Update procedures to ensure
outpatient waiting lists are managed effectively in accordance with latest
guidance.
Ensuring all policies,
procedures and standards for the Central Appointments Endoscopy Team are
adhered to and updated on a regular basis.
Ensure endoscopy lists are appropriately,
fully utilized and if unable to do so to report to Service Manager and Patient
Booking Manager
Ensure all endoscopy
appointments are made within agreed time scales and in accordance with Waiting
List Policy.
Carry out audits to ensure
all policies and procedures are adhered to.
Ensure endoscopy waiting
list validation is carried out on an on-going basis.
Ensure patients are managed
in accordance with the Trusts Booking Policy.
Liaise closely with
patients by telephone and ensure that all patients are dealt with courteously
and promptly.
Ensure the Stationery
Ordering is managed effectively.
Ensure all deadlines are
met within the department.
Undertake any other duties,
appropriate to the grade at the request of the Central Appointments Manager.
Job description
Job responsibilities
Supervision
and day to day management of staff working in the Central Appointments
Endoscopy Team.
Selection and recruitment of
staff to the Central Appointments Endoscopy Team as necessary.
Training and induction of
new members of staff employed in the Central Appointments Department.
Ensuring that staff
inputting data to EPR have received adequate training and that the mechanisms
are in place to check data quality.
Ensuring that the quality
of data held on EPR is validated on a regular basis.
Maintenance of personnel
files including holiday rotas and recording and monitoring staff sickness.
Monitoring of endoscopy
waiting list reports on a weekly basis to ensure that patients are being booked
appropriately to the Trusts waiting time objective and identify any potential
breaches to the Service Managers/Patient Booking Manager
Liaise closely with key
staff including Consultant Medical Staff, Medical Secretaries, and Service
Managers as necessary.
Update procedures to ensure
outpatient waiting lists are managed effectively in accordance with latest
guidance.
Ensuring all policies,
procedures and standards for the Central Appointments Endoscopy Team are
adhered to and updated on a regular basis.
Ensure endoscopy lists are appropriately,
fully utilized and if unable to do so to report to Service Manager and Patient
Booking Manager
Ensure all endoscopy
appointments are made within agreed time scales and in accordance with Waiting
List Policy.
Carry out audits to ensure
all policies and procedures are adhered to.
Ensure endoscopy waiting
list validation is carried out on an on-going basis.
Ensure patients are managed
in accordance with the Trusts Booking Policy.
Liaise closely with
patients by telephone and ensure that all patients are dealt with courteously
and promptly.
Ensure the Stationery
Ordering is managed effectively.
Ensure all deadlines are
met within the department.
Undertake any other duties,
appropriate to the grade at the request of the Central Appointments Manager.
Person Specification
Special Requirements
Essential
- Good interpersonal and organisational skills.
- Good influencing and motivating skills.
- Excellent Negotiating skills.
- Professional, approachable and friendly.
- Ability to maintain strict confidentiality.
- Willing to undertake any training required for the post.
- Ability to travel independently across Trust sites.
Desirable
Qualifications
Essential
- Educated to Diploma standard or NVQ Level 4 in Business Administration or equivalent experience.
- Knowledge of NHS Patient Administration Systems.
Experience
Essential
- Supervisory/management experience.
- Outpatient Waiting List Management.
- Experience of Microsoft Office Applications.
Desirable
Special Skills and Knowledge
Essential
- Knowledge of 18 week/USC referral to treatment.
- Knowledge of Overseas Visitor Charging Regulations and the legal requirements, providing advice and guidance within a health care setting.
- Ability to work under pressure.
- Ability to prioritise.
- Attention to detail.
- Supervisory/management experience.
- Outpatient Waiting List Management.
- Experience of Microsoft Office Applications.
Desirable
- Knowledge of PAS.
- Knowledge of Private Patients.
Person Specification
Special Requirements
Essential
- Good interpersonal and organisational skills.
- Good influencing and motivating skills.
- Excellent Negotiating skills.
- Professional, approachable and friendly.
- Ability to maintain strict confidentiality.
- Willing to undertake any training required for the post.
- Ability to travel independently across Trust sites.
Desirable
Qualifications
Essential
- Educated to Diploma standard or NVQ Level 4 in Business Administration or equivalent experience.
- Knowledge of NHS Patient Administration Systems.
Experience
Essential
- Supervisory/management experience.
- Outpatient Waiting List Management.
- Experience of Microsoft Office Applications.
Desirable
Special Skills and Knowledge
Essential
- Knowledge of 18 week/USC referral to treatment.
- Knowledge of Overseas Visitor Charging Regulations and the legal requirements, providing advice and guidance within a health care setting.
- Ability to work under pressure.
- Ability to prioritise.
- Attention to detail.
- Supervisory/management experience.
- Outpatient Waiting List Management.
- Experience of Microsoft Office Applications.
Desirable
- Knowledge of PAS.
- Knowledge of Private Patients.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
The Greenhouse
Greencroft Industrial Estate, Annfield Plain
Stanley
Durham
DH9 7XP
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
