Job summary
An exciting
opportunity has arisen within our Reception Team based at University Hospital
North Durham.
Working 37.5 hours as part of our reception team, the
purpose of this role is to provide effective and efficient clerical, reception
and administration support within the Audiology Department ensuring that
administration processes meet the needs of all service users. The post holder
will be expected to use their own initiative and work independently often
without supervision.
The ability to work under pressure both individually and as
part of a team is important to ensure that deadlines are met. Good
organisational and interpersonal skills are essential in order to be able to
achieve this. Excellent customer service skills are essential for this role.
The successful candidate will be based at
Univeristy Hospital North Durham and will be required to work at other sites
within the Trust, when neccessary
Main duties of the job
To provide reception (see Job Description) and
administrative duties to the Audiology Department, which involves inputting and
maintaining accurate patient information on Trust systems. To ensure quality
and customer care standards are met, contributing to positive patient experiences.
To provide an efficient reception service, including
answering the telephone and dealing with enquiries from patients, patients
families, GPs, other departments and manufacturers in a calm and polite manner
and in accordance with Trust policy.
To have the ability to multi task and prioritise when
dealing with patients enquiries, telephone calls and other administrative
duties.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary £23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
To be responsible for the booking and cancelling of patient
appointments, both face to face and on the telephone and entering them on the
Trust patient administration system (Cerner) and the Audiology patient
administration system (AuditBase).
To send out all booking details and corresponding material
promptly.
To be responsible for the booking of any non-electronic
referrals and the consequent registration of patients on the PAS.
To ensure that tests /reports that are sent to the other
departments and logged correctly.
To liaise with other professionals, patients and departments
to arrange appointments.
To ensure that all postal requests for batteries and any
accessories are dealt with promptly and logged correctly.
To book and cancel patient interpreters for appointments
where necessary
To ensure the department complies with local and national
targets when cancelling and booking appointments.
To be responsible for the maintenance and input of
demographic and appointment data.
To ensure all Audiology patients are checked in and out
correctly on Cerner and Auditbase.
To ensure all hearing aid repairs are correctly logged in
and out of the department.
To manage incoming and outgoing communications for patients
and staff including post, emails, telephone calls and voice mail messages.
To open and distribute incoming mail and provide relevant
supporting information when required.
To provide administrative support for the Audiologists when
appropriate.
To provide photocopying as required for events run within
the department.
To use initiative and work without direct supervision.
To communicate appropriately with patients who are deaf or
hard of hearing and their parents and those who have other specific
communication requirements.
To present an appearance and demeanour appropriate to a
service working with patients.
To undertake any other duties and responsibilities as
requested as appropriate to the banding to ensure smooth running of department.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
To be responsible for the booking and cancelling of patient
appointments, both face to face and on the telephone and entering them on the
Trust patient administration system (Cerner) and the Audiology patient
administration system (AuditBase).
To send out all booking details and corresponding material
promptly.
To be responsible for the booking of any non-electronic
referrals and the consequent registration of patients on the PAS.
To ensure that tests /reports that are sent to the other
departments and logged correctly.
To liaise with other professionals, patients and departments
to arrange appointments.
To ensure that all postal requests for batteries and any
accessories are dealt with promptly and logged correctly.
To book and cancel patient interpreters for appointments
where necessary
To ensure the department complies with local and national
targets when cancelling and booking appointments.
To be responsible for the maintenance and input of
demographic and appointment data.
To ensure all Audiology patients are checked in and out
correctly on Cerner and Auditbase.
To ensure all hearing aid repairs are correctly logged in
and out of the department.
To manage incoming and outgoing communications for patients
and staff including post, emails, telephone calls and voice mail messages.
To open and distribute incoming mail and provide relevant
supporting information when required.
To provide administrative support for the Audiologists when
appropriate.
To provide photocopying as required for events run within
the department.
To use initiative and work without direct supervision.
To communicate appropriately with patients who are deaf or
hard of hearing and their parents and those who have other specific
communication requirements.
To present an appearance and demeanour appropriate to a
service working with patients.
To undertake any other duties and responsibilities as
requested as appropriate to the banding to ensure smooth running of department.
Person Specification
Qualifications
Essential
- Must have 5 GCSEs grades A-C or NVQ Level 2 in Business & Administration or Customer Care or equivalent experience
Experience
Essential
- Working in a busy office environment
Desirable
Special Skills & Knowledge
Essential
- Knowledge of 18 week referral to treatment
- Organisational skills
- Ability to work under pressure
- Ability to prioritise
- Keyboard skills
- Attention to detail
Desirable
- Knowledge of NHS Patient Administration systems
- Microsoft Office skills
- Knowledge of Overseas Visitor charging regulations
Special Requirements
Essential
- Good interpersonal skills
- Approachable and friendly
- Ability to maintain strict confidentiality
- Willing to undertake any training required for the post
- Ability to travel
Desirable
- Self-reliance
- Well presented
Person Specification
Qualifications
Essential
- Must have 5 GCSEs grades A-C or NVQ Level 2 in Business & Administration or Customer Care or equivalent experience
Experience
Essential
- Working in a busy office environment
Desirable
Special Skills & Knowledge
Essential
- Knowledge of 18 week referral to treatment
- Organisational skills
- Ability to work under pressure
- Ability to prioritise
- Keyboard skills
- Attention to detail
Desirable
- Knowledge of NHS Patient Administration systems
- Microsoft Office skills
- Knowledge of Overseas Visitor charging regulations
Special Requirements
Essential
- Good interpersonal skills
- Approachable and friendly
- Ability to maintain strict confidentiality
- Willing to undertake any training required for the post
- Ability to travel
Desirable
- Self-reliance
- Well presented
